Wer verwendet SuccessWare21?
SuccessWare21 is focused on companies in the residential HVAC, Plumbing and Electrical businesses with anywhere from 5 to over 100 technicians.
Was ist SuccessWare21?
Service industry software to manage dispatching, customer information, service agreements, full accounting, sales leads, and more. Our industry leading mobile field service solution; SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time. Full operational and accounting reports will allow you to analyze and manage your business allowing you to achieve higher profits.
SuccessWare21 – Details
SuccessWare21 – Preisübersicht
SuccessWare21 bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für SuccessWare21 findest du unten.
SuccessWare21 – Nutzerbewertungen
Zeigt 5 von 69 Nutzerbewertungen
Bewertet am 22.8.2019
Robust, but there's a learning curve
Kommentare: Overall I like the program and all it has to offer our business.
Vorteile: I like that we can handle so many parts of our business with this software, from invoicing to our customer database; a wide range of reports from equipment installed to job costing. I appreciate it being hosted in the cloud so that I can access all our files from anywhere as long as I have internet access.
Nachteile: It looks and feels a bit antiquated. It's not very intuitive. Could use a facelift.
Bewertet am 5.9.2019
SuccessWare21 Helped us grow and grew with our business effortlessly
Kommentare: Without exception, the platform is solid. With 20 or so users supporting 44 employees both in the office and in the field, we're connected and seamlessly care for the client from phone call to field visit.
Vorteile: Rock-solid stability, zero failures of any kind in 16 years. It also handles our AR/AP with ease. Good reporting and data access. One entry point for client data that is shared across entire company from client inbound calls, invoicing and marketing. Plus, inventory, dispatch and CSR use, it's super proficient and easy to use. We started at $2m in 2003 and now at $10m, Successware is right there with us.
Nachteile: Unable to save reports as templates to run the same each time. Field interface somewhat limited.
Bewertet am 28.8.2019
Kommentare: Some users have difficulty navigating the software with due process, meaning they cannot follow all of the guidelines we have set in place and user errors do happen. I'm sure this is common with any software.. Overall good experience, can export invoices, track phone calls, and follow jobs to close.
Vorteile: This software can be great for the right business and individuals. The processes we've put in place within Successware21 couldn't really be done for our business with any other software on the market. I'm not saying Successware21 is amazing because it's not, but as an an individual I prefer the old-school style of data reporting essentially tabular data models. The combination of the styling and the specific business solution it provides would be what I like most about the software.
Nachteile: There are some limitations within the boundaries of the developers who created the software.. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails. And, we've had to customize a few integrations for our PBX system.
Bewertet am 21.8.2019
Kommentare: I would not recommend this company for any plumbing or AC company to use. Only forced to by the scam of the franchise partnerships it made because it gave franchise visibility into the franchisee. compared to modern software with vision and progression, the software is not worth the money.
Vorteile: Full service software that had accounting function integrated
Nachteile: obsolete, the software is dated. Virtually impossible to find a unicorn that already knows how to use the software, and cost a lot to constantly train. The mistakes made from lack of training are costly, and there is virtually no real training available worth a dang. The training portion is a scam, better to pay and force someone to read the dang manual.
Bewertet am 14.8.2019
SW21 One Hour & Ben Franklin Mt Airy MD
Kommentare: We have been with SW21 for 19 years and have been extremely pleased with the software performance and capabilities. As technology has developed SW21 has continued to maintain the software on a state of the art platform and continues improving and enhancing the ease of use and its capabilities.
Vorteile: SW21 covers our accounting and dispatching needs for our both residential service companies. Support is just a phone call away with the capability for them to log into my system to help solve any issues. Usually these issues are tasks that I don't perform very often or we have made a mistake that needs to be corrected and we are at loss how to correct. SW21 is a true accounting system, nothing like some competitors that allow modifications to $ after the fact. Extremely pleased with our decision from 2000, yes we have been with SW21 for 19 years!
Nachteile: As a franchise owner we have a daily managers report that needs to be generated and information inputed into a corporate website. We have to run numerous reports to generate the information and then key in the information into a separate website. I would like this to be automated, at least one report to generate in lieu of three to obtain the necessary information.
Antwort des Softwareanbieters
von SuccessWare21 an 22.8.2019
We do have KPI and DMR reporting available within the software. One of our representatives will reach out to you to go over them. Thank you for your input!