AutoRaptor CRM

Kommentare: overall AutoRaptor is a great value crm... I enjoy using it for the most part... there is of course room for improvement however support is great and the crm is very functional.. I would recommend this to any dealer looking for an affordable crm to get the job done.

Vorteile: the software is very helpful with the methods I can contact my customer and how they can communicate with me... I enjoy being able to email customers although email is getting a little outdated as time goes on which brings me to the other great thing is the ability to text customers also through autoraptor. inventory is updated daily and that's kinda good. support is also great as you can message support team and they are highly responsive and helpful.

Nachteile: cons would be if I have a quick sale sometimes the inventory hasn't yet updated into raptor so when I go in after the fact or right after the sale... sometimes I cannot find the vehicle because it hadn't updated from our dms. so im not sure if that's an us thing or a them thing.. I do not like how the mobile app functions, its too basic and does not let you do things id like to do easily with it... such as claiming an upsheet, you cant do that on the mobile app... also trying to text images through autoraptor can be a little bit of a process almost to the point where id almost rather use my personal phone to send pics which I don't like b/c then customer have my personal number... so in short images could be uploaded to them from our website or by other means to simplfy sending customers images of cars... mobile app needs a big big update... also tasks in mobil app isn't very good either.

Kommentare: AutoRaptor has enabled us to increase our accountability on our sales force by giving us the ability to easily track activity. If managed properly, it also has eliminated the "skateing syndrom" on our sales floor so there is no more of the "hey, that was my customer" BS. The texting feature is also a big one. Very seamless and easy to follow the communications between sale person and customer.

Vorteile: it is intuitive. A first time user does not have much trouble navigating the site and understanding the ins and outs of the CRM which is a big deal. Definitely their customer support is top notch! They really strive to understand the issue and work hard to resolve it. Speed is the third thing. When we signed up years ago it was lightening fast from page to page which no other CRM we tested could do at the time. Today it still remains fast (although not as fast as it used to be). Possibly the additional features or the size of our database has hurt the search speeds a bit but it is still hands down the fastest we've experienced.

Nachteile: Very little. I'm not sure the thing I like the least can be resolved but if I had a wish it would be for the system merge contacts better. I understand why it is a complex issue to fix so this is not a complaint; just a wish.