Harbortouch POS

Harbortouch POS

von Harbortouch

Wer verwendet Harbortouch POS?

Einzelhandel, Restaurants, Convenience Stores, Spirituosengeschäfte, Bars, Nachtclubs und Cafés

Was ist Harbortouch POS?

Harbortouch Point of Sale revolutioniert dein Unternehmen, ohne dein Budget zu sprengen. Warum im Voraus viel Geld für ein POS-System bezahlen, von dem man sich nicht sicher ist, ob es den eigenen Bedürfnissen entspricht? Nutze statt dessen die 30-tägige kostenlose Testversion von Harbortouch und probiere das POS aus. Und vergiss nicht, dich nach dem kostenlosen POS-Programm zu erkundigen – dein Cashflow wird es dir danken.

Harbortouch bietet eine lebenslange Gerätegarantie, Installation und Schulung vor Ort sowie technischen Support rund um die Uhr.

Harbortouch POS – Details

Harbortouch

http://www.harbortouch.com

Gegründet 1999

Harbortouch POS – Preisübersicht

Harbortouch POS ist verfügbar ab 29,00 $/Monat. Harbortouch POS bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Harbortouch POS findest du unten.

Startpreis

29,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Harbortouch POS Funktionen

Gastronomie Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Barcode-Scanning
E-Commerce-Integration
Elektronische Unterschrift
Geschenkkarten-Management
Kassensysteme für Einzelhandel
Kundenkonto-Profile
Mehrere Standorte
Provisionsmanagement
Rabattmanagement
Restaurant-POS
Retourenmanagement
Treueprogramm

Der Softwareanbieter hat diese Information nicht vervollständigt.

Berichterstattung / Analyse
Geschenkkarten-Management
Getrennte Kontrollen
Inventarverwaltung
Kontrollen aufteilen
Liefermanagement
Mobiler Zugriff
Online-Bestellung
Tabellenverwaltung
Treueprogramm
Trinkgeld-Management

Harbortouch POS – Nutzerbewertungen

Zeigt 5 von 67 Nutzerbewertungen

Gesamt
1.8/5
Benutzerfreundlichkeit
2.2/5
Kundenservice
1.6/5
Funktionen
1.7/5
Preis-Leistungs-Verhältnis
1.5/5
David W.
Sr. Consultant
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 7.2.2019

"No access to your data and Customer service is beyond terrible"

Kommentare: After install it's been TERRIBLE. Although reliable

Vorteile: Equipment and setup was great! the ability to duplicate items saves a ton of steps

Nachteile: Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive

Antwort des Softwareanbieters

von Harbortouch an 19.2.2019

David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID Number so we can address this as soon as possible.

  • Quelle des Nutzers 
  • Bewertet am 7.2.2019
Heather S.
Manager
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.3.2020

"Better Servers"

Kommentare: Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.

Vorteile: Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.

Nachteile: It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!

  • Quelle des Nutzers 
  • Bewertet am 6.3.2020
David B.
Owner
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 24.7.2017

"Terrible POS - very poor customer service"

Kommentare: NONE!

Vorteile: NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

Nachteile: We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

  • Quelle des Nutzers 
  • Bewertet am 24.7.2017
Danielle H.
Restaurant Owner
Restaurants, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 2.1.2020

"False Promises & Eggregious Functionality Issues"

Kommentare: You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.

Vorteile: User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.

Nachteile: If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.

Antwort des Softwareanbieters

von Harbortouch an 3.1.2020

Danielle,

We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to reviews@harbortouch.com and we will be happy to assist.

  • Quelle des Nutzers 
  • Bewertet am 2.1.2020
Dan Z.
GM
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 4.12.2019

"You lose more than you win "

Kommentare: Awful

Vorteile: It is cheap,

Nachteile: The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper.

Antwort des Softwareanbieters

von Harbortouch an 5.12.2019

Dan,

We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further.

  • Quelle des Nutzers 
  • Bewertet am 4.12.2019