--- description: Detaillierte Informationen über Jitbit Helpdesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.com.de/software/117628/jitbit-helpdesk Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/117628/jitbit-helpdesk?page=2) > Webbasierte Helpdesk-Software, die NICHT „pro Techniker“ berechnet wird. Erfasst die Probleme deiner Kunden und lässt sich vollständig in deine E-Mail-Anwendung integrieren. > > Bewertung: **4.5/5** von 33 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Jitbit Helpdesk? Jitbit richtet sich sowohl an Start-ups als auch an kleine, selbstfinanzierte Unternehmen und große Unternehmen mit über 50 Support-Mitarbeitern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 33 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Jitbit - **Gegründet**: 2005 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Algerien, Argentinien, Australien, Belgien, Brasilien, Chile, Costa Rica, Curaçao, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Grönland, Guam, Guernsey, Haiti und 54 weitere ## Funktionen - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - Kundendatenbank - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Self-Service Portal - Service Level Agreement (SLA) Management - Workflow-Management ## Integrationen (12 insgesamt) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Alternativen 1. [Zoho Assist](https://www.capterra.com.de/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Spiceworks Cloud Help Desk](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Nutzerbewertungen ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4. November 2018* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Nachteile**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19. Juli 2019* | Industrieautomation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Nachteile**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6. August 2024* | Bildungsmanagement | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Unfortunately, I can not think of anything. > > **Nachteile**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27. Februar 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I find it very easy to use with a simple but powerful user interface. > > **Nachteile**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11. Juli 2017* > > **Vorteile**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Nachteile**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/117628/jitbit-helpdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/117628/jitbit-helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten