Avaya Aura Platform

Avaya Aura Platform

von Avaya

Wer nutzt diese Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Durchschnittliche Bewertung

52 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4.3/5
  • Kundenservice 4.1/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.4/5

Produktinformationen

  • Preisinformationen Contact Avaya for pricing details.
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows

Angaben zum Hersteller

  • Avaya
  • http://www.avaya.com

Über Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.

Avaya Aura Platform Funktionen

Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Chat / Messaging
  • Fax-Management
  • Filesharing
  • Kalenderverwaltung
  • Kollaboration mehrerer Nutzer
  • Mobiler Zugriff
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)

Die hilfreichsten Reviews für Avaya Aura Platform

fairly easy to use, with varied options for managing incoming calls

Bewertet am 5.6.2018
Jose S.
2nd level operations
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: better call management and increase of the SLA agreement service

Vorteile: administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide
allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Nachteile: I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

A great system for any size business

Bewertet am 5.9.2019
Georgina C.
Office Manager
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.

Vorteile: It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver.
I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.

Nachteile: There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.

Avaya is great at call center solutions

Bewertet am 3.12.2019
Andy F.
Principal Telecom Engineer
Verbraucherdienste, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Avaya knows call centers and provides a feature rich platform to the customers and agents alike with Aura and it's associated product line.

Vorteile: We use Avaya Aura with the Breeze platform. The Breeze platform ( with Engagement Designer) is a great add-on and provides us strong integration from our ancillary products into Aura. You can track calls as they progress through a call-flow, maintain call control of inactive calls (if customer hangs up you can keep the agent on and call the customer back), and integrate with databases and APIs. Very powerful and with a great visual GUI.

Nachteile: It takes a lot of time and can be a bit complex to connect to the required resources (media servers, voice servers, Aura, DB servers). Avaya support is also a sore spot. It feels like they are inadequately staffed and it takes too long to get to the right people to fix our issues. Timely support is critical in a call center environment and this is where I feel Avaya doesn't get it right.

One call away

Bewertet am 14.12.2019
Devon J.
Economic self sufficiency
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience has been great I’m able to call my clients and complete my case load.

Vorteile: I have been using this software for the past 4 years. It does have its cons but it’s a great program. Easy to use and navigate. You can have a great And effective conversation with your clients. Very reliable and when the system goes down it’s back up in no time.

Nachteile: Things I least like is when the system is down it’s hard to place calls. Sometimes the service is not good and there is a lot of interference during calls.

Avaya Review

Bewertet am 17.6.2019
Christopher W.
IT Manager
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great when it works, awful when something goes wrong and support is useless

Vorteile: Great product when it works. Great if you need a call center style VoIP Solution

Nachteile: Updates constantly cause issues with connectivity and support is slow to resolve issues.

Lies weitere Bewertungen