Was ist Avaya OneCloud UCaaS?

Avaya IX Contact Center hilft bei der Erstellung natürlicher Verbindungen, ob menschlich oder digital, über alle Kommunikationskanäle hinweg. Unternehmen können Prozesse, Personen und Anwendungen vorantreiben und aufeinander abstimmen, um die Entscheidungsfindung, die Kollaboration und den Informationsaustausch zu erleichtern.

Wer verwendet Avaya OneCloud UCaaS?

Die Avaya Aura-Plattform wurde entwickelt, um die Kundeninteraktion zu optimieren. Die Lösung besteht aus einer Reihe von Produkten, die zusammen auf eine verbesserte Kundenbetreuung und Berichterstattung ausgelegt sind.

Wo kann Avaya OneCloud UCaaS bereitgestellt werden?

Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)

Über den Anbieter

  • Avaya

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • Avaya

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Avaya OneCloud UCaaS – Videos und Bilder

Avaya OneCloud UCaaS Software - 1
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Kosten ähnlicher Produkte wie Avaya OneCloud UCaaS vergleichen

Avaya OneCloud UCaaS

N/A
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
15,00 $/Monat
Kostenlose Version
Gratis Testen

Avaya OneCloud UCaaS Funktionen

  • Agenten-Schnittstelle
  • Anrufaufzeichnung
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Chat / Messaging
  • E-Mail-Management
  • Filesharing
  • IVR / Spracherkennung
  • Leistungskennzahlen
  • Multi-Channel-Kommunikation
  • Personalmanagement
  • Weiterleitung von Anrufen (Call Routing)

Alternativen für Avaya OneCloud UCaaS

ContactSPACE bietet Cloud Contact Center-Technologie, mit der Kundengespräche verbessert und Produktivität und Transparenz erhöht werden können.
All-in-One Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat-WA Business
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
Thrio's CCaaS platform features robotic process automation, inbound/outbound voice, full omnichannel, and built-in AI tools.
Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren. Erfahre mehr über Zendesk
Hochwertige Lösung für effektive Zusammenarbeit, Kommunikation, Social Networking, Workflow und Wissensmanagement. Erfahre mehr über Bitrix24
Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet.
Cloud-Kontaktcenter mit praktischer KI – Inbound-, Outbound-, ACD-, IVR-, Predictive-Dialer-, Chat-, Anrufaufzeichnungs- und CRM-Integrationen.
Ein auf Google basierendes Cloud-Callcenter
Helpdesk-Software mit E-Mail, Live-Chat, Facebook, WhatsApp, SMS, KB, Telefon, SLA, Berichterstattung. Betrieb in der Cloud oder Inhouse möglich. DHL vertraut dieser Software.
Vollständige Marktabdeckung: von 10-1000 Agenten. Branchen: Finanzen, Gesundheit, Regierung, öffentlicher Sektor, Versorgung, Bildung, Hi-Tech, Service, BPOs, Telekommunikation.
BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.
Intermedia Contact Center makes it easy to hit your business goals by delivering exceptional customer experiences from wherever.

Bewertungen über Avaya OneCloud UCaaS

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,2
Kundenservice
4,0
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
61%
4
24%
3
10%
2
3%
1
1%
Jose
Jose
2nd level operations in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

fairly easy to use, with varied options for managing incoming calls

5,0 vor 4 Jahren

Kommentare: better call management and increase of the SLA agreement service

Vorteile:

administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Nachteile:

I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

Verifizierter Rezensent
Business Development Director in Malaysia
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Remedies for Communication Platforms

4,0 letztes Jahr

Kommentare: It was merely 5 years journey working using Avaya it has it's days but then again it's a competitive market. Developer needs to buckle up.

Vorteile:

I loves the intergrated Interface followed closely by the state of designs features however all this are just value added as the routing systems are often to be monitored and tailgates.

Nachteile:

routing systems are often to be monitored and tailgates. MId tier friendliness for 3md users.

Felicia
Felicia
Senior Regional Accountant in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Performance in your work

4,0 vor 3 Wochen Neu

Kommentare: Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings.

Vorteile:

Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.

Nachteile:

Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.

ABSALON TEIXEIRA DO
Traffic analyst in Brasilien
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

in queue management and attendants unknown tool with most failures

2,0 vor 3 Jahren

Kommentare: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Vorteile:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Nachteile:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Kaitlynn
Fraud detection specialist in USA
Bankwesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avaya is a great system for call centers

5,0 vor 10 Monaten

Kommentare: As somebody who has been working in call centers for over 10 years I absolutely love that I am with a company that uses avaya. It is so user friendly.

Vorteile:

I love the avaya is easy to use. I have had to use a wire for three different jobs now and it has been super easy to get accustomed to the new layout for each one. As opposed to other dialing systems that get very complicated to use.

Nachteile:

There is not anything I do not like about avaya it works very well.