---
description: Detaillierte Informationen über Avaya UCaaS zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Avaya UCaaS Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central)

# Avaya UCaaS

Canonical: https://www.capterra.com.de/software/1174/crm-central

Seite: 1 / 5\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/1174/crm-central?page=2)

> Avaya IX Contact Center hilft bei der Erstellung natürlicher Verbindungen, ob menschlich oder digital, über alle Kommunikationskanäle hinweg.
> 
> Bewertung: **4.4/5** von 91 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Avaya UCaaS?

Die Avaya Aura-Plattform wurde entwickelt, um die Kundeninteraktion zu optimieren. Die Lösung besteht aus einer Reihe von Produkten, die zusammen auf eine verbesserte Kundenbetreuung und Berichterstattung ausgelegt sind.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 91 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Avaya

## Gewerblicher Kontext

- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Agenten-Schnittstelle
- Anrufaufzeichnung
- Automatisiertes Routing
- Berichterstattung / Analyse
- Chat / Messaging
- E-Mail-Management
- Echtzeit-Chat
- Filesharing
- IVR
- Kontaktmanagement
- Multi-Channel-Kommunikation
- Personalmanagement
- Weiterleitung von Anrufen (Call Routing)
- Werkzeuge zur Zusammenarbeit

## Category

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)
- [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software)
- [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software)
- [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software)
- [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software)

## Alternativen

1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (876 reviews)
3. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (394 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (325 reviews)
5. [Readymode](https://www.capterra.com.de/software/136728/Readymode) — 4.6/5 (142 reviews)

## Nutzerbewertungen

### "All-In-One Com Hub for Any Business Size" — 4.0/5

> **Matthew** | *28. April 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.
> 
> **Nachteile**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.
> 
> Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.

-----

### "Avaya Phone System" — 4.0/5

> **Laura** | *29. Dezember 2025* | Versicherung | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Call history, setting up queues, and ease of use.  The call quality is good, and the transcription of voicemails is generally pretty accurate
> 
> **Nachteile**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number.  Text features would like to be able to save/see both sides of the conversations when loading into broker management system.

-----

### "Innovate Avaya" — 3.0/5

> **Gopa** | *2. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies.
> 
> **Nachteile**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products.
> 
> As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years.

-----

### "Reliable UCaaS with Room for Modernization" — 5.0/5

> **Prince** | *18. September 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform.
> 
> **Nachteile**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
> 
> Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.

-----

### "Performance in your work" — 4.0/5

> **Felicia** | *17. Juli 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.
> 
> **Nachteile**: Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.
> 
> Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings.

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Seite: 1 / 5\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/1174/crm-central?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/1174/crm-central)

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