Wer nutzt diese Software?

Von Fortune 500 bis MIttelstandsunternehmen, weltweit in mehreren Sprachen verfügbar

Durchschnittliche Bewertung

302 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 60,00 $/Monat
    Preisinformationen
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Proxyclick
  • http://www.proxyclick.com
  • Gegründet 2004

Über Proxyclick

Unsere Lieblingsbewertung: „Wir überprüften mindestens 15 der auf Capterra für Visitor Management Software aufgeführten Produkte . Proxyclick war die stärkste und am besten bewertete Lösung. Wir zielten darauf ab, ein Produkt mit einer einfachen, aber reizvollen Besuchererfahrung mit Check-in, speziell versehen mit Kiosk-Funktion, zu wählen, .... "(weitere Bewertungen durch Klicken auf die Sterne).
3 applications beinhaltet: Dashboard für Personal, Empfang und Sicherheit, iPad-App für Besucher, Smartphone-App

Proxyclick Funktionen

  • Abzeichen-Management
  • Alarmfunktion / Benachrichtigungen
  • Ausweis-Scan
  • Besucher-Nachverfolgung
  • Dokumentenmanagement
  • Merkliste
  • Registrierungs-Management
  • Self-Check-in
  • Vorabregistrierung

Die hilfreichsten Reviews für Proxyclick

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Bewertet am 29.11.2017
Mark H.
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nachteile: Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Proxyclick - Must have for Frontdesk

Bewertet am 8.8.2016
René V.
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company.
The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.

Vorteile: Professional user expirience
Enmergencylist + App
Notification SMS / E-mail on arrive
Visitor badge / security by photo
friendly user interface
very helpfull support desk

Nachteile: Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc.
default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

Great impact through utilising technology on customer experience

Bewertet am 12.9.2016
Michael D.
Customer Experience Director
Immobilien, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers.
It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor.
The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions.

Vorteile: Positive pre-arrival email
Pre-arrival SMS sent 2 hours before
Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception.
Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message.
Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email
SMS sent to host on visitor arrival
Allows for reception teams to use tablets to check in visitors
Allows for self-service check in through standalone terminals
Emergency evacuation list can be printed to identify those visitors who have check in
Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there.

Nachteile: There are no cons about using proxyclick

Antwort des Softwareanbieters

von Proxyclick an 12.9.2016

Thanks a lot for your in-depth review Michael!

Much more than just a visitor management system

Bewertet am 22.7.2019
Yannick V.
L2 Server Infrastructure Engineer
Telekommunikation, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

Nachteile: In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period.
The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Antwort des Softwareanbieters

von Proxyclick an 23.7.2019

Hi Yannick,

Thanks for your review!

I understand how having a mandatory format for phone number can be annoying. At the moment, we do not have another option: our text message supplier requires E.164 format to send the visit reminder and the check-in notification.

However, it's good to know that it can be an issue. We will look into what we can do to improve.

If you have any other question, let us know at support@proxyclick.com.

Have a good day,
Pierrine

The ability to keep track of who is in the building & discretion from other clients is good.

Bewertet am 17.1.2018
Kerryann M.
Receptionist/Admin assistant
Maschinenbau oder Wirtschaftsingenieurwesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Privacy of who is in the building

Vorteile: It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise.
It's easy to book in people who have already attended the site.

Nachteile: The process of signing in can be a bit laborious for new arrivals and tricky for some who struggle with technology.
Ensuring your Ipad is up to date or issues can occur, I imagine your software wont work well if your Ipad is out of date.
Having notifications emailed every day of a summery of the day, is annoying and I don't feel needed.
Having notifications that visitors are still on site are annoying, as I often have to change that manually by request of people that are hosting, as they clearly know they're still here.

Antwort des Softwareanbieters

von Proxyclick an 23.1.2018

Thanks for your review and feedback.

- You can tailor the check in process to your needs. It can be as short as 3 screens but can also be more complete if you have specific compliance or hospitality processes.
- The iPad requirements are iOS 8+
- Every user can manage his notification preferences (and thus not receive them). You can also define preferences at the company level for faster administration.

Lies weitere Bewertungen