Wer verwendet Bookeo?

Gut geeignet für Reiseveranstalter, Anbieter von Outdoor-Aktivitäten, Unterhaltungsanbieter für Geburtstagsfeiern oder Camps und Freizeitaktivitätsanbieter

Was ist Bookeo?

Keine Provisionen auf Buchungen, keine Verbrauchergebühren. Feste Pläne ab 39,95 US-Dollar/Monat. Ein vollständiges Online-Buchungssystem für Touren- und Aktivitätsanbieter sowie Escape Rooms. Integriere Bookeo Widget in deiner Website und Facebook-Seite, um Online-Buchungen und Zahlungen rund um die Uhr und in Echtzeit zu akzeptieren. Definiere Sonderpreise für Jahreszeiten oder Gruppen. Kunden können automatische E-Mail-/SMS-Bestätigungen, Erinnerungen und Überprüfungsanfragen erhalten. Verwalte Mitarbeiter- und Fahrzeuglisten.

Bookeo – Details

Bookeo

http://www.bookeo.com

Gegründet 2010

Bookeo – Preisübersicht

Bookeo ist verfügbar ab 14,95 $/Monat. Bookeo bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Bookeo findest du unten.

Startpreis

14,95 $/Monat
Preisinformationen

Kostenlose Version

Nein

Gratis Testen

Einsatz

Cloud, SaaS, Web

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

Bookeo Funktionen

Planungssoftware
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Package Creation
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Waiver Management
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

Bookeo – Nutzerbewertungen

Zeigt 5 von 66 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.4/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.3/5

Great product!

Bewertet am 2.9.2018
Billy G.
Owner/Operatior
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

Vorteile: After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

Nachteile: This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Antwort des Softwareanbieters

von Bookeo an 4.9.2018

Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks!
It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Shannon

Bookeo is a Great Software!

Bewertet am 22.10.2019
Stephanie A.
Owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.

Vorteile: This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

Nachteile: No membership function, and I'm not a huge fan of the way their text reminder service works.

Antwort des Softwareanbieters

von Bookeo an 16.12.2019

Hi Stephanie,

thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account.

Cheers
Shannon

Fantastic software and customer service, highly recommend

Bewertet am 8.1.2020
Charley H.
Director
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy set up that has helped streamline our bookings processes from start to finish.

Vorteile: Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service

Nachteile: took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Antwort des Softwareanbieters

von Bookeo an 7.2.2020

Hi Charley, we are so glad to hear that Bookeo has helped streamline your booking processes!

Thank you for taking the time to leave such an amazing review. If there's ever anything we can help with, please don't hesitate to reach out!

Shannon

Bookeo is the Best

Bewertet am 11.12.2019
Verifizierter Rezensent
Education Manager
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

Vorteile: I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

Nachteile: I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Antwort des Softwareanbieters

von Bookeo an 16.12.2019

Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers.

Cheers
Shannon

Appalling customer support

Bewertet am 18.6.2019
Becky G.
Comms Chief
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
2/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term.

Vorteile: There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.

Nachteile: The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.

Antwort des Softwareanbieters

von Bookeo an 5.8.2019

Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer.

We look forward to working with you in the years to come.

Regards
Shannon