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Was ist MPulse?
Die nutzerfreundlichen Instandhaltungslösungen von MPulse bieten zuverlässige Tools für die Planung, Nachverfolgung und Berichterstellung für Organisationen zur Instandhaltung von Anlagen und Einrichtungen. Die Mission bei MPulse ist es, Wartungsarbeiten unabhängig von ihrer Größe produktiver und effizienter zu gestalten. Das neue MPulse Infinity Tier bietet unbegrenzte Nutzer*innen und einfache Skalierbarkeit. Derzeitige Kund*innen erstrecken sich von kleinen Geschäften in öffentlichen Schulen, Restaurants und Ladengeschäften bis hin zu globalen Wartungsabteilungen in Unternehmen.
Wer verwendet MPulse?
Derzeitige Kunden sind weltweit aufgestellt und reichen von kleinen Wartungseinheiten in öffentlichen Schulen, Restaurants und Einzelhandelsgeschäften bis hin zu großen Wartungsabteilungen in globalen Unternehmen.
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Bewertungen über MPulse
Adair County Ambulance District
Kommentare: Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.
Vorteile:
Work Order Management and the reporting capabilities
Nachteile:
Not the absolute most user friendly system, but once you learn how to use it, it delivers results
MPulse Initial Review
Kommentare: So far, no major regrets. That said, if the ability to view comments for the person who entered the work order request and the ability to email when status of work order changes isn't resolved, we will likely find a different product.
Vorteile:
Fairly customizable, easy to search, support has been good so far
Nachteile:
ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending.
Mpulse review
Kommentare: I would rate my experience so far, a 3/10. I did not purchase this software; this was already in the department when I took over as supervisor so knowing the previous supervisor, i blame him for some of the software functions being so confusing but like stated earlier, not having support when i need them can become frustrating sometimes.
Vorteile:
Mpulse is a good tool for my maintenance technicians. When a machine breaks it is very easy to track down what piece of equipment needs servicing.
Nachteile:
Mpulse on an administrator standpoint is very difficult to use. I often have trouble navigating the behind the scenes because of how confusing the software is. With how much work I have running a maintenance department, it really puts a wrench in the works not having good support readily available to me.
Antwort von MPulse Software
vor 7 Monaten
Thank you for taking the time to share your experience with MPulse. We deeply value your feedback and are committed to ensuring our users, especially those in crucial roles like yours as a Maintenance Supervisor, have a positive and productive experience with our software. We understand that navigating the administrative side of MPulse has presented challenges for you, and we apologize for any inconvenience this has caused. It’s our priority to ensure that our software supports your needs seamlessly, not only for your maintenance technicians but also for you, the administrators who make it all happen behind the scenes. To address the concerns you’ve raised regarding ease of use and the availability of support, we will have your dedicated Customer Success Representative reach out to you directly with training and support resources. Understanding that the software was already in place when you stepped into your role, we’re keen on making this transition as smooth as possible for you.
Estee Lauder R&D Maintenance and Repair
Kommentare: Mostly satisfied, but there are some improvements that can be made. Customer service is very good and responds right away.
Vorteile:
Ease of managing records and creation of new using copy paste feature. Scheduled Maintenance records keep work orders on track.
Nachteile:
The Audit Trail function being limited to 15 days and on as request basis should be extended to continuous. Date formatting cannot be customized. Being a GMP facility there are compliant date formats that must be used, which we cannot change. Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily. There used to be a search field at the top of the Asset Assigned to Task. That was very useful but removed in V9. When large quantities of assets are assigned to task in work orders, applying labor to each is very time consuming. Perhaps there could be a split labor across all assigned assets would work. The view Media dialogue is slow to load when multiple pages are within an attachment. The "reset" function workflow within the search field at the top of list columns takes too many steps to complete. Opening the list view/settings and applying the change is too many steps.
Mpulse
Vorteile:
We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.
Nachteile:
The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.
