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Hippo CMMS
Was ist Hippo CMMS?
Hippo CMMS ist eine leistungsstarke, kostengünstige und nutzerfreundliche Lösung für das Wartungsmanagement. Die flexible Plattform und grundlegenden CMMS-Funktionen passen zu einer Vielzahl von Branchenanforderungen, von der Herstellung über das Gesundheitswesen bis hin zur Bildung und mehr. Hippo macht das Komplexe einfach mit seiner grafischen Schnittstelle, unbegrenzten Nutzerlizenzen und dem freundlichen Kundenbetreuungsteam. Mit über zehn Jahren Erfahrung ist Hippo ein führendes Programm zur Optimierung von Wartungsvorgängen in Hunderten Organisationen.
Wer verwendet Hippo CMMS?
Hippo bietet flexible Wartungsmanagementlösungen für eine Vielzahl von Branchen, darunter Fertigung, Gesundheitswesen, Gastgewerbe, Immobilienmanagement, Bildung, Einzelhandel, Non-Profit-Organisationen und mehr.
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Bewertungen über Hippo CMMS
Easy to Use
Kommentare: It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.
Vorteile:
It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly
Nachteile:
It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot
Antwort von Eptura
vor 6 Jahren
HI Matt, Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.
Hipp CMMS great customer service!
Vorteile:
Ease of use, great customer service and affordability for our small organinization
Nachteile:
Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!
Antwort von Eptura
vor 5 Jahren
Hi Michael, Thank you for your review! I'm glad Hippo's ease of use has been helpful to your organization and that we offer a good value for money. I will reach out to you to get some more details about this issue you have been experiencing with the email contact field, as it shouldn't happen and I couldn't reproduce on my end. Please keep in mind that Hippo offers lifetime technical support, so you can count on us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
Getting Better
Kommentare: I want to be fair about this; I have not had the time to go through a lot of this, but lately with the instant messaging it has made it a little easier to navigate.
Vorteile:
I will be honest with you when I first starting using it, I found it to be a rabbit hole. After a couple years it did improve, I think one of the better things you did was add the help IM.
Nachteile:
The drill down menus, are somewhat tedious. You really have to watch, as the menus have very similar labels. As I add definition in areas and machine locations, Serial numbers etc. I will add in one menu. It will disappear if I do not add it in the correct menu, even though the menu has the same name or title.
Antwort von Eptura
vor 4 Jahren
Hi Carl, Thanks for your honest review. I'm happy to hear our support conversation window has been helpful and that your experience has been improving over the years. I'd like to learn more about the issues you've been experiencing and please keep in mind that we always take your suggestions into consideration. Please don't hesitate to reach out to me if you ever have any questions or concerns. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
Great software
Kommentare: Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.
Vorteile:
Easy to use, set up, and maintain in comparison to our previous maintenance software.
Nachteile:
I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.
Antwort von Eptura
vor 5 Jahren
Hi Eric, Thanks for taking the time to provide your feedback! I am glad to hear that Hippo has helped with organizing your day to day preventative maintenance. As you continue to use the system, you will see the benefits of tracking that info. I am sorry to hear that there was some miscommunication, but ultimately the support team is here to help! The goal is to see you and your team succeed! Mel Motoch
Initial Review
Kommentare: Still learning
Vorteile:
I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.
Nachteile:
Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.
Antwort von Eptura
vor 5 Jahren
Jody, thanks for the review! It's always great to know which features you're liking and finding useful about Hippo. A tip for viewing work orders at a glance would be to use the Calendar dashboard. You'll be able to see all the work orders for the month, week, or day. If you have any further questions, feel free to reach out to us! Best, Heidi Chin Customer Success Adviser| Hippo CMMS p. 866-956-2859 ext. 227 e. h.chin@hippocmms.com
