von SalesPad4.5 / 5 99 Bewertungen
Wer nutzt diese Software?
SalesPad Desktop is the ultimate tool for distribution and manufacturing companies.
Durchschnittliche Bewertung99 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2003
Über SalesPad Desktop
Oversee and manage every stage of distribution. SalesPad Desktop is the ultimate tool for distribution and manufacturing companies. Process orders more accurately and efficiently, while having full visibility into each step of your workflow. Simplify the lives of your customer service and sales reps by putting information at their fingertips with powerful Excel-style searching. Operating outside of Dynamics GP cuts down on your costs per seat and adds additional levels of security.
SalesPad Desktop Funktionen
- Entfernte Auftragserfassung
- Management von Lieferrückständen
- Spezielles Auftragsmanagement
- Wiederkehrende Bestellungen
- Nachbestellungen verwalten
- SKU / UPC-Codes
- Strichkodierung (Barcode)
- E-Mail Marketing
Die hilfreichsten Reviews für SalesPad Desktop
Bewertet am 12.8.2019
Great add to GP
Kommentare: Its a great product without great support on the back end. If you do not have an inside computer techie/software editing person I wouldn't not recommend this product to a new user. SalesPad expects the user to just know how to use, edit and manipulate the data. SalesPad provide a few You Tube videos and updates in newsletters with the expectation the end user to just fully understand and implement. Their technical customer service support leaves a lot to be desired.
Vorteile: The ease of functionality of working SalesPad in real time and the data pulled from GP is accurate. Sales department likes the ease of putting in an order and search/look up options.
Nachteile: Customer service is challenged. They have a good product but, then to fully support it SalesPad have mostly fluff for customer service. You have a front person who has little to no knowledge as to how to solve the issues submitted. He/she then has to escalate an issue up the chain of commands until someone deeper inside SalesPad can figure it out. But, those individuals don't step forward to solve it - they feed the info back down the latter of command. And back and forth the project goes for every little step that doesn't fully work. It's time consuming, very repetitive and all on the users dime.
Antwort des Softwareanbieters
von SalesPad an 14.8.2019
Thanks for your feedback on our support team, we take these comments very seriously. We've seen the need to get responses back to customers faster, and have since added a support engineer to the team. This engineer is an experienced program developer who formerly managed our product development department. We've already seen this change transform resolution times drastically, and we expect this trend to continue. Often, this support engineer is actively troubleshooting with a support representative while you're on a call. For issues that require a deeper level of development work, we'll be sure to stay on top of these situations and communicate with you in a proactive manner. The sole reason SalesPad exists is to help your business succeed, and we want to do that any way we can.
Bewertet am 26.7.2019
A solid front-end tool for companies using Dynamics GP
J. power H.
Kommentare: We use SalesPad as our primary interface for our Customer Service department, order entering, and on-the-fly sales and inventory analysis. We have made numerous customizations to aid our business processes, and SalesPad support (along with healthy support from our VAR) has made this pretty easy and inexpensive. We have rarely had issues that caused work-stoppages or other serious reductions in workflow. Rather, I would say the SalesPad interface has been a boon to increasing productivity and reducing errors.
Vorteile: Much easier interface than the default GP one. License costs are half what a GP seat takes, which is an added plus. SalesPad windows are based around grids that are easily editable and export straight to Excel format. Excellent high-end features like item restrictions, complex pricing down to address card and/or item levels, automated item and customer notes, workflows, etc. Solid CRM functionality for Customer Service and Accounts Receivable activities. Unlimited user-defined fields fixes a long-term issue with the GP ERP.
Nachteile: SalesPad tries to be THE primary interface for GP users. By taking on such a large task, there are certain things it does excellently, and others it does, well, less so. For example, it's inventory analysis is fantastic for items that you SELL. But since it draws this analysis solely from the sales history, components for finished products end up with no analysis regarding usage. It's salesperson level CRM is substantially slower than that provided for Customer Service and AR, and seems frankly to be an afterthought. We've also found its CRM to be poorly-suited for tracking sales leads and opportunities.
Bewertet am 18.7.2019
Perspective of SalesPad
Vorteile: I like how we can customize and script aspects of the software to fit our needs. We have done a significant amount of customizations and rely heavily on the workflow and smartprinting, as well. These features make it possible for us to function the way we do between our production facility and our distribution center. I also like the depth of the software in regards to features and overall functionality for our various departments.
Nachteile: I wish there was a way we could get users completely into SalesPad and not have to jump to GP for certain steps, I know this is difficult-to-impossible to do but it would be a dream come true if it ever happened. Beyond that, outside of miscellaneous bugs we've come across from time-to-time, nothing major that I dislike. On a side note, it would be nice if there was a security setup wizard or something to help streamline the process of creating a new security group for users. There are a LOT of options in security and it is easy to miss a single checkbox that makes the difference between working and not working. Once again, a luxury more than a major pitfall.
Bewertet am 4.9.2018
GL/Sales Pad Application Support III
Kommentare: solving the ease of order entry for the sales reps and customizing using workflows and scripts to hlep the user make fewer mistakes, is great. The support team is fablous and always respond in a timely manner and help out whenever we enter a ticket. If the first level of support can't resolve the issue, they immediately bring in the second line of support so the issue is generally resolved qucikly.
Vorteile: Saels Pad is great to see everything about the order with one click on the document search. Sales Monitor is another great view of orders, that are in different batches. It's user friendly and we can do alot of customization with workflows and what I like the best is that is sits on top of Great Plains, so there is no 3rd party application talking back and forth, like some of the other application used. What is in GP you see immediately.
Nachteile: I've been supporting Sales Pad for a nunmber of years and though the years, they have made inprovement, that just make the ease of using Sales Pad better and better. I can't say that I do like anything the least on this application.
Antwort des Softwareanbieters
von SalesPad an 5.9.2018
Marie - thank you for your glowing feedback! We appreciate what you have to say and your business.
Bewertet am 19.7.2019
Kommentare: I am overall happy with salespad. It streamlined our business process to make things in the office/warehouse more user friendly and easy to use
Vorteile: I like how you are able to visually see all the information about customers in a more organized fashion. Everything is more organized within salespad
Nachteile: That you cannot see Return documents within salespad and can only see it within GP. Also that you cannot see how any payments are applied so if you don't have GP then a salespad customer service user cannot help with any money related issues