AccuLynx

Vorteile: Functionality
Ordering
Estimates
Tracking of customers

Nachteile: Inability to add pictures/ reports to contract worksheet

Kommentare: Good for sales, not as great for management and production. They are working hard to improve production side.

Vorteile: Ease of use, great customer support, tailored to my industry.

Nachteile: Limited custom options for production and ordering.

Kommentare: I used Acculynx daily for many years. I believe Acculynx's product development team truly listens to the feedback of their customers. Their support staff was amazing and I was always able to speak to someone when I wanted to. Sometimes I would call and ask "can I do this on Acculynx?" and they usually walked me through how to pull whatever information I wanted from them. This software is a true project management software, but can be used somewhat as a CRM.

Vorteile: After Acculynx overhauled their reporting feature at the end of 2017 (I think?) everything changed for me. Their custom reporting was incredible. The amount of programs they could integrate with was incredible. Acculynx was a complete 10/10 for me.

Nachteile: When using Acculynx, there were a few features I wish were a little more customize-able as far as field within a contract/registrant/lead. I also think the addition of a mass mail/CRM feature would truly set them over the edge to excellence.

Kommentare: Good program for our business generally but it leaves me frustrated many times and on the verge of cancelling service and finding another solution that is more functional and smooth and intuitive.

Vorteile: Has much capability to do much of what you need to run a replacement construction business. Love the estimate builder feature and the pricing database with ABC Supply. Many features we haven't even utilized yet.

Nachteile: The email program is absolutely lacking, troublesome and awkward to use. Emails go to spam on recipient's end because of the format used form emails. Received emails get jumbled together because gmail reads them as part of the same conversation. So different customers emails are all combined together in our inbox and easy to miss. The email window does not open all the way while composing an email. You have to arrow (scroll) over throughout the drafting of the email to read what you are writing. Terrible for such an otherwise comprehensive program! Also just very clunky to figure things out and the interface in not intuitive.. I have more issues but wont spend more time here. PLEASE FIX AND REBOOT THE EMAIL ASPECT OF THE PROGRAM!!

Kommentare: It's a good program if you only price on a markup basis and if you have very little labor line items and are in the US.

Vorteile: Can access anywhere.
Clean and visually easy to find the information you need on a screen (compared to many other programs)
Now able to control how measurement numbers are used to generate material and labor quantities. (used to be a limited feature)
Eagle views can be imported directly into estimates and orders.
Estimates can transfer directly to orders.
Some control of file workflow
Some ability to group multiple jobs under one homeowner.
Can create estimate off of mobile device.
If you are a US company there is integration available with Major suppliers.
Support is quick to get to problems.

Nachteile: The longer we stay with the program the less control we have over the way estimates, orders, and jobs are handled.
New updates have made having a standard price list practically impossible within the program. By this I mean they are pushing for all quotes to be based on cost and Margin. This causes problems when there are agreed or dictated rates for work with insurance companies and contractors. Some manual over-ride of cost to state the preferred charge per unit is available but this causes job cost breakdown further down the line with the order process.
Emails directly from the program are possible but are unreliable. Easily one third of the recipients will have the acculynx email end up in a spam filter and quotes are easily missed until an owner adds us to a safe list. This problem doesn't exist when emailing from our regular gmail. Any change in email subject line while replying will cause the email to be lost by acculynx.
Despite being able to indicate who the primary owner and the sales owner are on a job, generating a sales report allocates all sales to the person listed as the sales owner. Should you have a production manager who would take on the job as primary owner the sales rep will no longer show this job as credited towards their sales. Effectively making either the sales or primary owner categories useless and sales reports inaccurate.
Recent program changes have removed the ability to have labor and material applied to one item. They must now be show separate. Their assumption is that only one or two labor items will be used for a roofing job, siding job, etc. If you have labor rates for underlayments, accessories, flashings it becomes cumbersome to always ensure these items are added to every estimate and results in an overly wordy estimate.