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Was ist Rosemark?

Mit fast 30 Jahren Erfahrung in Hauspflege bietet Shoshana Technologies derzeit eine der effektivsten und bewährtesten Softwareplattformen für Hauspflege an. Die GPS-fähige mobile App bietet eine unmittelbare Verbindung zwischen Pflegekräften und dem Home Office. Die EVV-Optionen gewährleisten die Einhaltung des 21st Century Cures Act. Das System ist an deine Anforderungen anpassbar und wird zu einem erschwinglichen Preis angeboten. Laut Hersteller sagen die Nutzer von The Rosemark System, dass das Team für individuelle Betreuung und Support das beste Team der Branche ist.

Wer verwendet Rosemark?

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Rosemark

Rosemark

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Rosemark

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,5
Kundenservice
4,9
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
76%
4
22%
3
1%
2
1%
Kelly
Owner/Director in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Worth the move to Rosemark!

5,0 vor 3 Jahren

Kommentare: Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)

Vorteile:

1. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info.

Nachteile:

1. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app.

Antwort von Shoshana Technologies

vor 3 Jahren

Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!!

Tammi
controller in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A terrific move to Rosemark

4,0 vor 3 Jahren

Kommentare: Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.

Vorteile:

We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks

Nachteile:

There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y."

Antwort von Shoshana Technologies

vor 3 Jahren

Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team!

Moises
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Needs updating

2,0 vor 3 Jahren

Kommentare: Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS

Vorteile:

At the time it was easy and seemed to meet our needs. Support Staff is excellent

Nachteile:

Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated.

Antwort von Shoshana Technologies

vor 3 Jahren

Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies

Laura
Director in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Reliable product with exceptional customer service

5,0 vor 3 Jahren

Kommentare: Exceptional, very satisfied.

Vorteile:

The user friendly interface, and the ability to configure to my agency specific needs. The staffing is superb at handling any questions immediately. Best software product I have used.

Nachteile:

No cons for our agency. Rosemark has been consistent and no issues have ever arisen.

Antwort von Shoshana Technologies

vor 3 Jahren

Laura, we are so happy that you made the switch to Rosemark. Your comments clearly reflect our company values and underscore the importance of great software and great customer service working hand in hand. In the home care space, anything else just doesn't make sense. Thank you for your kind words.

Shelley
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Software Review

5,0 vor 4 Jahren

Kommentare: Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Vorteile:

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Nachteile:

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Antwort von Shoshana Technologies

vor 4 Jahren

Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know.