Rosemark

10 Years and going

Vorteile:

Rosemark is fully automated and makes payroll and invoicing a breeze when using QuickBooks. We have grown with Rosemark through the years and they have made many improvements with the changing of times. The introduction of the APP a few years back has been awesome and the caregivers have enjoyed having access at their fingertips.

Nachteile:

The cons are minimal and not worth mentioning.

Can't beat the Support!

Kommentare: Rosemark has provided flexibility, ease of use and efficiency for scheduling and payroll processes. Overall our experience has been nothing but positive.

Vorteile:

Working with the Support team we have been able to modify the system to fit some of our unique needs. Our staff and clients benefit from the real-time notifications. The ability to quickly communicate with staff and the flexibility of text messaging and email works very well with our team.

Nachteile:

As a Canadian, most US software has difficulty with Canadian tax codes and Rosemark is no different. Again, the support from the Rosemark Tech team has been great and they keep working on it! It would be nice if the Desk top features were also in the Web app but that is a minor quibble!

Honest Review

Kommentare: it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times.

Vorteile:

Ease of adding Clients and Caregivers, and canceling shifts.

Nachteile:

needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job.

Works well enough

Kommentare: Overall satisfactory.

Vorteile:

Good customer support, works well enough and serves the basic purpose that we need.

Nachteile:

Not easily accessible on non MS Windows computers. Not having a good 'family room' for customers to access data for their family member. Can't track which user in our company made a change to our data in Rosemark. No audit trail of user actions is what I am referring to.

Satisfied customer

Kommentare: My overall experience has been great with the help of [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is very helpful, knowledgeable and always makes his self available for the issues I run into. [SENSITIVE CONTENT HIDDEN] is the Best!

Vorteile:

I like tat the software is user friendly

Nachteile:

I have no complaints with Rosemary. I am a very satisfied client and recommend others to give them a try

Highly Recommend The Rosemark System

Kommentare: My overall experience with Rosemark has been very good. I like that we can track Human Resource issues and create custom credential criteria that notifies us of credential expiration. We have increased our productivity with features like this and the shift offer options. I would highly recommend the Rosemark system to other businesses.

Vorteile:

The Rosemark system is highly integrated with real time changes. This makes it very easy to provide updated information to a staff in several locations, the moment it changes. This is crucial to the home care business because schedules can change multiple times a day and allowing automatic email notifications to notify people of these changes saves time and expense. I truly believe it would be very difficult to operate our business without the Rosemark system.

Nachteile:

As an administrator, I would like to be able to review changes made in the systems by all users. Basically, have access to an audit trail. I believe this is something in development and will be available in the future. Other then this, I don't really have anything I like least about the software.

Unsurpassed Quality and Reliability for 10yrs +

Vorteile:

We have been using Rosemark to run our agency for 10+ years now. We first switched to Rosemark from another system because they were not very responsive to our concerns and requests. I have never worked with a software vendor that provides such good service as Shoshana does. I can always call and get help, make suggestions for improvements and brainstorm about better ways of doing things. They understand the industry because they listen to their customers so well. The software itself is very well-built. We never have downtime and we don’t have to worry about software bugs corrupting our data. While all of the systems out there cover the basics, Rosemark has some unique features that stand out. One example is their advance billing capabilities. I can bill in advance, or in arrears or both mixed together and Rosemark will automatically create line item adjustments on invoices to account for changes to the schedule. I haven’t seen anything nearly as powerful as that out in the marketplace. Prior to Rosemark, I assisted a company in developing their advance billing module when they completed it two years later they wanted to charge for using the module. Rosemark didn’t have advance billing 10 years ago either but they said it would be ready for production in 3 months. They delivered the module on time and didn’t charge for its use. Over the years Rosemark has never charged more for a new release or added functionality. The support is incredible always accessible and helpful. Training is unlimited and can be done as a webinar or individually. Other vendors have shown me their software however; they can’t compete with either the functionality or price. I’m also a member of a homecare blog and someone sought recommendations for scheduling software, the most recommended was Rosemark.

Nachteile:

I would like a single step to delete a client or caregiver record. However, I understand the danger and possible nightmares that function could cause if used by accident. There is nothing I don't like about the vendor.

Review for Rosemark

Kommentare: Shoshanna delivers what they promise. In my opinion you don't get any better than that.

Vorteile:

What I appreciate about the system itself is the ability to not only learn the system in a short amount of time but also to train other staff just as easily. Data entry is a breeze with their tab system. The pending and completed action tabs have been a very utilized tool to keep us organized and on track with deadlines and expiration dates. The scheduling system allows for organized and simple scheduling for clients whose case is either simple or complicated. Tracking in Rosemark is also exceptional. From inquiries for clients, referrals to caregivers. Shoshanna seems to understand this industry and has fashioned the software to make our jobs easier. They also have an IT team that second to none. Their courteous and knowledgeable staff has been exceptional from training to simple questions. They don't pretend to know the answers. If they don't know they say so and research until an answer is found. They have wonderful follow up. Lastly, I find that even updates have been simple to figure out and we call them less and less which makes us more independent.

Nachteile:

I can honestly say I love The Rosemark system. They continually update their system by listening to the needs of their clients. There isn't anything I don't like about this software or company.

Rosemark Review

Kommentare: I would give it 5 stars! This is the original software we started with and have not switched. We did demo several others when opening our home health business and this is by far one of the most user friendly systems and has everything you need to run your business. Also the pricing is very reasonable for everything you get. We have gotten to know the rosemark team and appreciate each and every one of them!

Vorteile:

The customer service is excellent! They are very accessible and friendly. They will take the time needed to help you and resolve any issues.We have trained many staff members on the software and it is easy to use and explain. It is simple but has a lot of functionality! It has everything you need to run your business. They also take requests for features and often you can get your features implemented. The pricing scales which is really nice for a small business starting out. We have been extremely happy with the software and the team at rosemark!

Nachteile:

I wish it was a little more user friendly for home health. Also I wish there was a user log. So if changes were made in rosemark you could figure out when the change occurred and who changed it would be very helpful. I have put in a feature requests for this and it is in the works! So hopefully it will be here soon.

Great software, even better customer service

Kommentare: When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM).
One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can't create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll.
I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software.

Vorteile:

See my review

Great Product and Easy to Use

Kommentare: Our overall experience with Rosemark has been great. It keep up with all my individuals and their services and the staff that service them. It allows them to clock in and out and it has GPS tracking. This is the best feature.

Vorteile:

I like the fact that my staff can clock in and out and there is GPS tracking attached.

Nachteile:

For what our agency need it to do there are no features that I can think of that would help us anymore.

Great customer service!

Kommentare: We've used Rosemark for 10 years. That's a testament to how well we like. We've never really had a reason to look at alternatives.

Vorteile:

Frequent software updates. Easy to use. Can be accessed remotely. Fast and attentive customer service. Good value.

Nachteile:

Automatic logout after inactivity. If you don't update, eventually it will force you to, which inevitably happens at the worst possible time. Some of the features are not very intuitive. The UI could use a refresh.

Awesome Scheduling Software

Kommentare: None at this time.

Vorteile:

Rosemark is a very versatile and vital part of our company. It provides a wide variety of scheduling, administrative, and business functions. Without it, I could not run my business. Additionally, their customer support and training is unparalleled in the industry. I highly recommend using Rosemark for any home health business.

Nachteile:

I do not have any issues with the software. IfI do have a problem, a quick phone call to their customer support team usually solves the problem.

Happy with our services

Vorteile:

The software is easy to use. Customer Service is always available and helpful

Nachteile:

Getting updates and not knowing what they are.

VA review

Kommentare: We are not having any problems. If we have questions or want to know how to do something, we call their office and they will walk us thru and explain everything immediately.

Vorteile:

Easy to use and train other employees on

Nachteile:

Overtime calculations. Wish it would calculate caregivers overtime on each specific client's billing without adding overtime from other clients that the caregiver also worked at.

Best Customer Service

Kommentare: I have been using Rosemark exclusively for 15 years. Over the years as the marketplace has changed, Rosemark has adapted new technologies before I knew I needed them.

Vorteile:

Softwear is user friendly and support could not be better. It integrates easily with other apps and can be customized to suit my individual needs.

Nachteile:

I don't think there are any features that are missing or coul be improve at this time. I don't find aspects of the softwear that are difficult to use.

Absolutely crucial to our business + great customer support

Kommentare: Overall experience is great with Shoshana the program, but it is over the top in terms of customer service. Their team answers the phone and is always very knowledgeable and eager to help us with our issues. They have also helped me generate various year end reports that saved me countless hours of time fumbling around doing it myself.

Vorteile:

Ease of use. I also like the fact that new features are added pretty regularly.

Nachteile:

Sometimes the great new features that get added take me a minute to figure out how to use them.

Home care agency using it for data purposes mainly

Kommentare: I have been very happy with the overall system and the support and help that I get from the team. It has helped me streamline the business and it also is helping me with EVV.

Vorteile:

The support that I have gotten from the team! They are always trying to improve.

Nachteile:

It does not do bimonthly on some reports and EVV that I need. There are work around a but I'm hoping they adjust for this soon

Review

Kommentare: The staff is great when we have a problem, which is not often. Very responsive.

Vorteile:

Easy to learn. Pricing. Features met our needs well.

Nachteile:

GPS or lack of WiFi gets in the way of clock ins/outs sometimes. Some limitations for client use.

Thankfully Blessed

Vorteile:

Rosemark is user friendly. Staff support is wonderful. Webinars training are available to all. Love that I am supporting a Michigan Company that is based in Ann Arbor. GPS is an awesome help for caregivers to find where the client is at and the Family Portal is available so families can see their schedules. The program reduces the amount of calls and text messaging from clients and staff. All of our scheduling downloads into QuickBooks for invoicing. As our staff checks in and out their schedule is being verified for payroll.

Nachteile:

The company is expanding it's software to meet customer needs and competition. They are listening to what the customers needs are and applying it to their program and adding extra features yearly.

good

Kommentare: good

Vorteile:

quick to use and find what you need and what / who you are looking for in the system

Nachteile:

not very confidentially friendly. I think when you are using people social security and DOB this software should have protection not everyone should have access unless otherwise noted.

Rosemark Excellent Survey

Kommentare: Excellent and reliable

Vorteile:

It is very intuitive and easy learn. Excellent videos and support.

Nachteile:

Wish we could have our custom documents, i.e. nursing assessment.

Use of Rosemark

Kommentare: I really enjoy using the system makes tracking caregiver time easy esp for payroll. [SENSITIVE CONTENT HIDDEN] has been awesome thru the whole process with addition to the cx service staff when you call in.

Vorteile:

Customer service is always so easy to work it. They seem to always have a few different option to complete the task at hand.

Nachteile:

No complaints on our end that wasn’t easily figured out by [SENSITIVE CONTENT HIDDEN].

Rosemark review

Kommentare: Excellent experience using Rosemark on the computer and on the phone app.

Vorteile:

Easy to use. If I need assistance, it is just a phone call away.

Nachteile:

Nothing We enjoy using this product daily.

Customer Service is Key

Vorteile:

I find it easy to use and when I have a question I know the customer service will always be friendly

Nachteile:

There are a couple minor suggestions I have made such as being able to have more sorting options when on certain screens