Practice Fusion

Kommentare: Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Vorteile: When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far.

Nachteile: I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

Kommentare: This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion.

Vorteile: It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs.

Nachteile: This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not optimized for mobile. Another feature that did not work well was the client search feature. No matter how many times I would type in certain clients' names, the search box would not recognize or find the client. Also, there was no quick way to add a client unless I had all of the pertinent client data on hand. Most solo MH providers are wearing all of the "hats" in the practice and are trying to schedule new clients during the one or two minutes they have between sessions. Sometimes all we have to go by during that time is a name and contact number. My biggest complaint is that client data cannot be exported via CSV or Excel format. This is a big issue when you have to change software.