Camp & Class Manager

The ACTIVE network has been such a great help for online registration for our church summer camps.

Vorteile:

The registration reports are easy to run and informative. Registrants receive automated confirmation emails with the required paperwork for them to print, complete and upload right to their family portal. We can send group email reminders with the click of a button.

Nachteile:

We run two summer camp programs in different states, and need to log in and out to go between the programs. I wish we could "toggle" between the two camps.

Good for competitive registration, frustrated with lack of ability to customize wording in registration process

Kommentare: The techs that I have worked with to create the season have been good. Because we are using this as NOT a camp software, and a little different than intended (we have over 300 sessions per year all across the state of Wisconsin), we have had to make adaptations to our needs. It took a few years, but now that we have it dialed in, it has been easy to replicate from year to year.

Vorteile:

The main reason for choosing Active Camp &Class is that it secures registrations as soon as they are put into the cart. We have a competitive registration opening, and it allows users ease of mind to know their classes are secured as theirs as they go through the process of entering the data/info for each participant.

Nachteile:

I REALLY would like to be able to customize some of the wording during the registration check-out process, and the product is locked from doing so. We do not use this for camps, but rather for adults signing up themselves+family+friends for Field Trips, and there are parts of the process that really don't match the wording we use, or the functionality we need. It would be SO NICE to be able to update the process with some of our own wording. This is the #1 thing that keeps me from liking Active 5-stars. The other thing is, I don't need birthdays, and would like the capability to take this off as a required field.

Kids Camp Interface with Reporting Graphs

Kommentare: Great experience for looking at reports with graphs and performance on registration for kids camp.

Vorteile:

User friendly interface for reporting and collecting registrations

Nachteile:

Creating certain add-ons in the registration process could be tricky to implement.

Not a Happy Client

Kommentare: We were satified for several years with the system but are no longer satified. Please see "Cons:.."section above for reasons.

Vorteile:

I like the ability in the note section to see previous years notes. I like that we can connect multiple account together for families.

Nachteile:

We've used the system for close to 10 years but are currently looking for other options on the market due to our prefunds being refunded during each bi-monthly payout for multiple years, difficulty learning about charge backs (and having to complain that Active should follow up with us), wait time for invoices for prefunds (still waiting on several invoices to be sent for 2+ years) and the responses to our inquiries when we run into problems. Each registration year, when registration opens there are software problems. Typically after several weeks we get a general message back saying that the problem did not exist when our customers send screen shots of the incidents and we can provide customer account information and sometimes when incidents occur. Parent information is asked at the end of the form instead of toward the beginning of the form. We ask for emergency contact information and who is authorized to pick up a camper. Through the years, hotline hours have decreased greatly. We cannot see what emails have been opened or bounced, just that some have. Active Advantage - information about the services was not explained very well when it rolled out. We get complaints from our customers that the language to describe the program is confusing. For us to see the Active Advantage section during registration, we have to put in credit card information into the system to advanced to the sections. The fact that we cannot write "credit card" in the notes section now.

Works for us!

Kommentare: Our Administrative team enjoys the easy of creating and managing our camps from one system. Easy to access reports and statistics and financial details as needed my management. Parents enjoy the ease of online registration.

Vorteile:

Allows for data online and easy to manage our multiple camps at the same time.

Nachteile:

Wish there were a mobile version so we could manage while out of the office from our cell phones.