ACTIVENet

ActiveNet helps us run

Kommentare: They have been a good company to work with and they make it possible for the organization to do what they need to do.

Vorteile:

Interface is easy to access and easy to use

Nachteile:

CC machines have issues at times although usually have simple solutions.

Comprehensive but complicated

Kommentare: ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features.

Vorteile:

A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive.

Nachteile:

ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules.

Active Net Review

Kommentare: We use Facility Scheduling and POS components - Scheduling works fine for our bookable spaces, and for the most part the POS works as well.
Overall frustration is with Accounting side and Financial Reporting side of the software which does not provide what we need. When we were sold ActiveNet we were told it had ALL THE FUNCTIONALITY of MaxGalaxy (that we were using) plus additional features etc....this has not been the case as specifically I can not get accurate accounting info , system does not generate invoices, receipts show lack of details etc..

Vorteile:

Scheduling calender to book events into spaces is easy to use - adding customers is relatively easy. Printing schedule is easy. POS features are user friendly and simple to set up.

Nachteile:

Accounting is terrible - impossible to find most basic revenue information for bookable spaces. Many features simply don't work - ie Departmental Revenue - exists in ActiveNet nothing generates. System doesnt generate invoices - only permits. Receipts for payment show no detail about dates and times paid for - only refers back to Permit Clients hate the receipts as cant see what is paid and what is outstanding when have multiple dates on single permit. ActiveNet SUpport does not always respond to tickets generated and dont follow up.

Does the job

Vorteile:

Their customer support is very helpful. Most of the basic functionality is there and does the job.

Nachteile:

Doesn't allow for much customization on website or customization within. And if you can it is not easy to find. There are solutions but require us to often to reach out to Activenet support. Would love to see this be more user friendly. Would love to see a more customizable URL that can be given to customers for example www.fernierecreation.ca rather than this long URL that is not user friendly.

Good Product, But nothing is Perfect

Kommentare: Beneficial and above average. I do like the overall product.

Vorteile:

Facility Management Program Registration Payment Processing User functionality

Nachteile:

Membership Reporting Cost everything else is fine

If Only There Were ZERO Stars

Kommentare: This might be the least user-friendly software I've ever used. In 20 years of tracing inventory, POS and events, I've never seen anything worse.

Vorteile:

Our homeowners can register for events and purchase tickets.

Nachteile:

Literally everything else. No one has ever been able to properly explain the pricing structure. I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible.

Great Basic Registration System

Vorteile:

Great for basic class registration and membership tracking.

Nachteile:

Certain reports are harder to pull up/find than others, and are not clear. Too many functions/buttons for certain categories. Scholarships get overrided when making changes to a schedule. Not easy for a low-to-average computer user.

Lots of features, lots of learning

Kommentare: Overall our experience has been pretty good. I still prefer it to the previous recreation registration software we used. Billing has been a frustrating process, with much miscommunication.

Vorteile:

ActiveNet is very versatile in that there are many things you can do with it.

Nachteile:

The set-up and often use of it isn't always intuitive. Any time we want to implement something new within it we have to dedicate a lot of time for learning, set-up and training of staff on it.

Claremont Parks and Recreations Review

Kommentare: Overall, it has been good. Nothing to large to complain about.

Vorteile:

I have learned the software and I know and understand it better then any other software. It does everything we need in a Recreation Management Software.

Nachteile:

Reporting is sometimes difficult, especially when being asked to pull specific details regarding memberships, and programs.

ActiveNet was the solution for us!

Kommentare: This has been the easiest to use event software I've ever encountered, and it has been critical to our success in the Facility Events department. While there a few features it lacks, it backs those up with one of the best calendar systems I have experienced along with robust reporting capabilities.

Vorteile:

The calendar is very well designed, enabling users to view space availability in separate calendars and incorporate crucial information like setup time, attendance, type of event, etc.

Nachteile:

We wish there was a timeline or event detailing feature that allowed us to go more in depth with the various event logistics.

Occasional User

Vorteile:

I like how much information it is able to gather from participants and the features like scheduled reporting. I like having the option to export in different file types as that makes my work easier. I like the look on the customer side - it's clean and modern I also like the ability to work through things in the sandbox.

Nachteile:

I don't like the look of the back-end site. It feels dated and overly complication.

Good support for migration

Vorteile:

- Customer service is always there to help with anything. - When we migrated, the transition was pretty easy, they not only guided us through the transition, but also supported us. - We have been developing more and more products (existing products in Active that we get to know and start using) in Active and been supported through the process by our account manager as well as product team whom are always there if we need a refresher or presentation to better understand our options.

Nachteile:

- We are in a French speaking province and we often need some corrections in the translations on the Customer User Interface (mistake in the translation, incorrect translation, etc.). - Some releases impact our processes and require us to modify our ways of doing things. - It takes a while for enhancement features to be developed.

ActiveNet Review

Kommentare: Overall I have enjoyed using ActiveNet and would recommend it

Vorteile:

I like the ease of use within ActiveNet and the reporting

Nachteile:

There are not any features I have come across that I do not like

Small City Usefulness

Kommentare: We had a really intensive set up and training process with our Active Net representative, so we weren't totally on our own.

Vorteile:

We like that it integrates many different city functions into one overall platform for all employees to use. We can also limit functions for certain employees to maintain simplicity.

Nachteile:

As with any new platform, it can be tough to learn the most efficient ways to navigate through the platform. We also had to build every component from scratch.

New User who needs help

Vorteile:

I will hopefully get some support on the uses and features.

Nachteile:

It is not very user friendly, and I am unable to navigate it easily.

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

Vorteile:

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Nachteile:

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

RTP|One - Ski Resort and FB

Kommentare: ACTIVE is helping us facilitate our Ski and Food and Beverage operations. Ultimately we hope to roll it out across our district which includes a very large recreation district along with the previously mentioned operations.

Vorteile:

SQL Database Once you grasp the product/system hierarchy it is somewhat easy to navigate and troubleshoot throughout the system as needed. As far as Ski Resort solutions go, RTP is it.

Nachteile:

E commerce platform is lacking in flow and functionality. This seems to be known issue within ACTIVE and is said to be something that will be resolved moving forward. If this is not resolved internally, it can be handled by partnering with someone like AspenWare.

Lack of Features, Outdated Appearance and Poor Customer Service

Kommentare: Customer Service Representatives were very difficult to understand with their heavy accents. The online help search was next to impossible to find the subject you needed.

Vorteile:

I would not say that I had any "pros" with the software. Daily use was a struggle and very frustrating.

Nachteile:

I found all of the functions and set up very difficult. The function to add any image/artwork was nearly impossible and very time consuming.

Daily user for my Job

Kommentare: I've used Active Net for three years and it was very easy to learn and help customers with.

Vorteile:

The features that makes it easy to use are the different categories that are clear and easy to use.

Nachteile:

I think that when updates are going to happen they could be described better and more thoroughly.

Use program for sports team/ community class registrations

Vorteile:

It is quick and efficient since each activity is assigned a designated code. The receipts are neat and organized upon printing.

Nachteile:

At times, the program can be really slow to sign in on. Inputing the activities can be time-consuming and tedious.

Still working out kinks

Kommentare: I like it and will continue to work out the kinks!

Vorteile:

It has multiple capabilities that allows maximum options with organization.

Nachteile:

It can glitch or delay after modification or change/updates.

ACTIVE NET

Kommentare: IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

Nachteile:

THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

Active network review

Vorteile:

1. The system is reliable in term of network security. 2. Can handle a large volume of concurrent registration. 3. Back-in system is easy to use.

Nachteile:

1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system. 2. Can't handle complex registration system.

Very Active

Vorteile:

Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Nachteile:

We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

CHIEF TECHNOLOGY OFFICER

Vorteile:

Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Nachteile:

Expensive, no international support, inadequate tech notes and application engineering not there.