Wer nutzt diese Software?
For Parks and Recreation Agencies, Recreation and Community Centers, YMCAs, YWCAs, Campus Recreation Department, and Non-Profits
Durchschnittliche Bewertung31 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 4 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- ACTIVE Network
- Gegründet 1999
Über ACTIVE Net
Organizations like YMCA's, campus recreation centers, and recreation centers depend on ACTIVE NET software. ACTIVE's membership management software is designed to help you easily input, track and access member data from one centralized system, offering you a complete view of all member activities. Run your membership-related operations efficiently & profitably with a completely scalable solution for large and small businesses.
ACTIVE Net Funktionen
- Abrechnung & Rechnungsstellung
- Check-in / Check-out
- Liga- / Team-Management
- E-Mail Marketing
- Verwalten von Anwendungen
Die hilfreichsten Reviews für ACTIVE Net
Bewertet am 4.5.2018
Implemented and used activenet after switching from CLASS for six plus years. it was quite good.
Vorteile: Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.
Nachteile: customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!
Antwort des Softwareanbieters
von ACTIVE Network an 7.5.2018
Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.
Bewertet am 19.10.2018
Activenet for small schools
Kommentare: Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.
Vorteile: We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.
Nachteile: Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.
Antwort des Softwareanbieters
von ACTIVE Network an 23.10.2018
Thank you Laura for taking the time to give us feedback on ACTIVE Net.
Bewertet am 24.10.2018
Activenet is powerful & adaptive but not for the tech savvy
Kommentare: Overall, we like Activenet because it keeps us organized and gets our company off a paper and pen system.
Vorteile: Activenet is a powerful educational programming software tool. It is highly adaptable for all kinds of programs and faculties for both private lessons and group programs. It makes managing inventory, staff contact lists, sign-ins, program lists, registration fairly easily.
Nachteile: Activenet is a very large learning curve for new staff. It is hard to train to new staff and requires a lead staff who can oversee its evergrowing functionality. Being on Internet Explorer also has it's quirks and can make using it on different types of computers problematic. The program is expensive and sometimes you cant adapt certain functionality to your needs. Their development team rarely follows through on making customized improvements to suit your companies needs. Some of the features are out of date & do need updating shortly to maintain a competitive edge for the future.
Bewertet am 14.12.2018
ActiveNet - Municipal Recreation
Kommentare: Experience has been very positive. Implementation was a lengthy process, but we had excellent support to get it done. We use it for memberships, POS, facility booking and program registration and camps. Reports are excellent.
Vorteile: The registration system for camps is excellent. Online registrations is great and easy to use.
Nachteile: Facility booking was very difficult to use and not user friendly. ActiveNet listens to their customers though, and they have created a new one that is much improved. Still some glitches, but getting better.
Antwort des Softwareanbieters
von ACTIVE Network an 18.12.2018
Thank you for the 5 star review, Jason. We're so happy that you're seeing improvements with our new facility booking features, hopefully this helps get the town of Essex more active!
Bewertet am 13.7.2017
Lots of functionality - is it the right fit for your purpose?
Kommentare: If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.
Easier to use queries and data reports--they have really worked to make the user experience better in last several years.
Abundant tutorials, many are pretty good, some are redundant or not that informative.
Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.
For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed.
Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software.
Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .