Sage Timeslips

Highly Recommend for Any Law Firm

Kommentare: Love this product. Wish the pricing was more afordable for a small firm, but we have no plans to change.

Vorteile:

There are other billing platforms and products out there, but the consistent reliability of Sage Timeslips and its features make it a must-have for accurate law firm timeslips entry, billing, accounting, and maintaining client contact. Our firm has used Timeslips for over 20 years now. The customer service is one of th best for tech support as well. Timeslips tech support are incredibly knowleadgable and courteous. They often fix an issue within minutes of initiating a call for help, and they will also make sure to run a full diagnostic and fix other matters we might not know exist to ensure no additional problems arise.

Nachteile:

No tech support on weekends. We sometimes have issues arise on weekends, and it would be ideal if there was support even if it was for a shorter time-period on the weekends. Since support is provided remotely, it is not clear why weekend support is not provided. For a business, we operate 24/7 and use TimeSlips daily. We cannot have a lack of access or some other issue crop up and wait till Monday to fix it. This cut-back was one major disappointment, especially given the costs for annual tech support contract.

Worth the Effort

Kommentare: I have used Timeslips for nearly thirty years. I would hate to have the expense of recreating my database, and while other programs indicate that they can translate my old database and copy it, I am comfortable with the software, although the increased expense and limited utility of the last several years of updates makes me assess how much longer it will be before I switch to a competing program at a lower price. I certainly am not receiving any discounts for customer loyalty.

Vorteile:

Timeslips takes time to imput data, use and customize. But once you set up your system and create what you need, it speeds up your billing process and enables you to create very accurate billing records, and template vast amounts of information for subsequent use. The service and technical assistance providers generally come up with serviceable solutions and are very courteous and responsive, and I like the feature in which they send transcripts of the conversations after so I can use them and effect further repairs as needed.

Nachteile:

Over the years, the program has grown and become so much more complex, and some aspects are harder to use. I wish the "knowledge base" was easier to use for those of us who are less social media based and less involved in internet "chats". I would prefer a database of short tutorials on basic usage issues. Also, although it is part of the industry, I really hated moving from owning the software to "renting" it and paying substantial annual fees for the software. For a smaller practitioner, this is very expensive and the updates don't really provide much benefit to me - my use of the software really has not changed over time, even though the software becomes more complex.

Cathy Ann Helmstadter CPA's & Associates, Inc. Sage Timeslips User Review

Kommentare: Our company is an accounting firm. We were quite overdue to upgrade to a current version of Sage Timeslips and did so in 2020. We have experienced numerous challenges since the upgrade. [sensitive content hidden] and myself as a user, were disappointed with the training that the company paid for with the purchase of our program upgrade. The training was pertinent to billing for a law firm and did not apply to our billing needs. It would be very helpful if a variety of training options were available for different types of industries. We have tried to utilize customer support for various issues and found the "Chat" version of support ineffective in getting a definitive resolve. Also the inability to access or to print a copy of a Chat support session after it is ended.

Vorteile:

The availability to customize a variety of features. In example, reports, timeslip & expense entry viewing, account receivable transactions for viewing, etc.

Nachteile:

The process of preparing the billing of invoices is very time consuming. We have found the customization of invoices to be difficult to format. Templates that we created to optimize a variety of client billing needs, have been inconsistent. Although we have chosen the exact same customized template for several clients, the invoice appearance from client to client is not the same.A suggestion that would help to save time when preparing the invoice billing is, to have the ability to hold or bill multiple time or expense entries all at once. It is quite time consuming that the program requires this process to be done to a single entry at a time.

Timeslips for Billing

Vorteile:

Our firm has used TimeSlips since I started here over 5 years ago. We almost went away from it to go cloud based but the migration was too difficult. We recently upgraded our service to three users and pay monthly for the services so we are able to contact customer support to get answers to tech and other questions. Recently, I have not been able to use the instant messenger feature which was why I switched to begin with. If they could make that feature more user friendly it would give it a better review. We have so many clients already in this database it makes it very difficult to get rid of.

Nachteile:

The difficulty getting a hold of the help desk for reports etc.

It's a good product but has too many short comings especially for the cost

Kommentare: It's a good product, I hope you can tell I am passionate about it. But it is getting passed by every other product it competes with. It was the best. It's not anymore. Sage themselves file this on the website under SMALL BUSINESS...maybe we have just outgrown it? Sage doesn't consider us a Medium Sized business, I guess? Only recently has Sage announced an online product that is designed for business that "aren't complicated". In March. And still won't be available until summer 23. There are so many other products out there, mostly all in the cloud with sleek and easy apps, I cannot recommend Timeslips after being with it for more then a decade. We are leaving...

Vorteile:

It does do the job very well. Billing works great. We have a billing department that are experts with the software so it all works very well. And time entry WHILE IN THE OFFICE is good.

Nachteile:

I would never recommend this product in its current state. Sage implemented Subscription pricing recently while making literally zero changes to the software model And reducing the ways we are able to get support. There's no longer a phone number you can call, oh no. You have to online chat with someone and if you are then deemed worthy, you can get a phone call. The fact the subscription became mandatory while we are still only able to run the software on our internal network is unacceptable. All the competition is running in the cloud...and they have apps to enter your time. Timeslips does not. They have this janky method of going to a webpage and entering into this "Timeslips lite" that is mediocre at best. Not only that but they also charge extra for any extra license...beyond 2. ALL these things were tolerable when we had a perpetual license. We would upgrade every 3 years ro so anyway. But making it a mandatory subscription while adding no cloud or app, and making support harder to get to?