Sage Timeslips

Easy way to keep track of all attorney billing statements, as well as client payments.

Kommentare: It is easy to keep track of attorney time, things happening with each individual file, and client bills.

Vorteile:

Each attorney can have their own form of the software and enter their specific entries. You can see all client bills from the past and present. There is an easy screen which shows each client's balance, last bill cycle, last payment, their address, phone number, and how much interest they are accruing. It is easy to enter your time entries and generate client bills. You can also generate all client's who haven't paid, last time they've paid, how much they owe now, and past due balances. You can also enter "notes" with each individual client to keep track of their payments and cards, etc.

Nachteile:

There are a lot of different functions in the software that I don't know how to use or what their purpose is. The office manager has a lot more control over the program so employees can only access certain things. The items I can access were difficult to learn since the buttons are spread out. Some functions that I use left often are harder to remember where they are located. My least favorite thing about the program is that it is very slow and constantly freezes. I have to then wait several minutes to use anything else on the computer, or I have to manually exit the program a few times before it will work after freezing.

Meets My Needs, But Frequently Wonky

Kommentare: While certainly not perfect, it remains better than the competition and meets my needs- frustrates me, but I'm still going to be buying the software.

Vorteile:

Easy to use, good layout, and intuitive.

Nachteile:

The program gets wonky pretty often- it doesn't always like anti-virus software, tech support is god-awful, cost keeps going up, and even calling tech support, they haven't been able to eliminate locked screens/info. Also, when you print a History Bill for court to submit to judges, it prints out titled as "Adjustment Note" in large bold lettering, so trying to explain that it is actually a History Bill to a judge unfamiliar with TimeSlips goes nowhere and they are very reluctant to accept it!!!

Timeslips Billing Software

Kommentare: It was a good software for the basic purposes that it served, i.e. timekeeping and billing. But I do recall that there were a lot of user issues and lack of tech support.

Vorteile:

I recall that Timeslips was the first billing software I used as a full-time practitioner, and it was a good way to get a sense for how a billing software works, and to learn the value of keeping track of time for making money! I learned the business side of a legal practice in part from using Timeslips!

Nachteile:

Our firm used Timeslips several years ago when the then-managing partner had purchased a limited number of user licenses for the software. After new partners came into the firm, and the firm was growing, the limited number of licenses became an issue, and I recall there were times when different attorneys could not access the system due to limited license usage issues. Then, the office manager and the firm partners were looking into whether it was possible to purchase additional licenses, and I think cost was an issue. We also didn't have access to tech support, which frankly I don't recall why except for maybe that service did not come with the type of licenses we purchased, or it was simply too much money than what the firm was willing to spend at the time.

Served its Purpose Well

Kommentare: My overall experience with Timeslips was positive. It was a little expensive, but not in comparison to other billing software programs out there. It was relatively easy to use, and we produced attractive and accurate bills for clients. It was only when my firm structure changed that Timeslips could not accommodate us for a reasonable price.

Vorteile:

I found Timeslips to be relatively user friendly. I used it when I was in a partnership with another attorney, and our monthly billing seemed to run smoothly. I had come from another firm that used Tabs, and I found that Timeslips was less complicated overall to use.

Nachteile:

We had some problems with Timeslips after closing our office and changing to remote only offices. We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work. Ultimately, one partner stuck with Timeslips on his system, and I went to another cheaper software product instead of purchasing a second instance of Timeslips. It was frustrating that I had to start from scratch with all client data in the new system, but I don't really fault Timeslips because it certainly worked as needed when we purchased it for our server in the office.

Buyer Beware - Frequent New Versions and Very Long Waits for Tech Support

Vorteile:

I use it only for basics and it would have bee fine for that if they actually supported it. Even with Support the wait times were ridiculous. I was on for 3 hours and 5 minutes with them last week. Took 30 minutes just to get to a live person who could help.

Nachteile:

Timeslips keeps "upgrading" software I do not need an upgrade for - and after 3 "upgrades" you have to pay for a new version or they cut off tech support (which suggests a financial incentive on their end that would explain the frequent upgrades). You do not get tech support for 3 years (which would be reasonable) - if they upgrade 3x in a year (which they have the right to do per the person I ultimately spoke with) then you have to incur substantial cost for a new version. Also, when you have tech support - the wait times are insanely long. As lawyers, we generally bill by the hour. In addition to my 3 HOUR experience last week, I was just on again this morning for 17 minutes before anyone live even answered. Then, that person needed to transfer me to someone but kindly agreed to stay on the line. They were on for about 5 minutes and finally they gave up and said they would send an email to that department to call me back (I am not holding my breath . . . ). This whole situation is crazy - they actually have software that will call you back if you hit "1" - but this option was only offered to me once (last week) and only after I'd been on hold for 15 minutes. BEWARE and do your diligence before purchasing this product.