BookingSync

The customer support we're all looking for.

Vorteile:

Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support.

Nachteile:

Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load.

User-Friendly Interface and Powerful Automation

Vorteile:

Its user-friendly interface and powerful automation features. The seamless integration with multiple booking channels makes managing listings effortless. Additionally, the detailed analytics and reliable customer support provide valuable insights and assistance, enhancing overall property management efficiency.

Nachteile:

One thing I liked least about BookingSync is that some advanced features require a higher subscription tier, making them inaccessible for smaller businesses. Additionally, the initial setup can be time-consuming, and occasional syncing issues with certain booking channels can disrupt operations. Multiunits are not managed.

Good user-friendly booking tool

Vorteile:

BookingSync is very easy to administer and quite user-friendly.

Nachteile:

BookingSync synchronization problems occur regularly

Nice product with changing pricing policy

Kommentare: Lack of Costumer service

Vorteile:

Nice product and helpful.Lack of costumer service. Not working on weekends

Nachteile:

Take care they charge you a price and then they change their prices. They start charging more for the same service.

Everything we needed, and there's plenty more to come!

Kommentare: We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year. In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back. The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss. When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions. When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that! One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them. You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves. I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties. I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time. It's also cheaper than what we were paying for Kigo, for a much better product in my opinion.

Vorteile:

Ease of use and getting setup quickly Excellent customer support Flexibility of add-on software and integrations Great looking website out of the box with excellent SEO functionality built in

Nachteile:

Needs more features like reporting (but that's coming)