Wer nutzt diese Software?

Oracle Food and Beverage POS is designed for F&B operations of any size including: restaurants, bars, hotels, coffee shops, stadiums, theme parks, cafeterias, airports, and more.

Durchschnittliche Bewertung

64 Bewertungen
  • Gesamt 2.6 / 5
  • Benutzerfreundlichkeit 2.7 / 5
  • Kundenservice 2.3 / 5
  • Funktionen 2.7 / 5
  • Preis-Leistungs-Verhältnis 2.3 / 5

Produktdetails

  • Startpreis 5.000,00 $/einmalig
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Oracle Hospitality
  • https://www.oracle.com
  • Gegründet 1977

Über Oracle Food & Beverage POS

Oracle Food and Beverage provides comprehensive restaurant point-of-sale systems that can be scaled to meet the needs of every type and size of restaurant, whether you operate a single restaurant or hundreds. With our modular restaurant POS systems that let you buy what you need, our restaurant point of sale software solutions are perfect for table service, fast casual, and quick service restaurants.

Oracle Food & Beverage POS Funktionen

  • Abrechnung & Rechnungsstellung
  • Berichterstattung / Analyse
  • Integrierte Buchführung
  • Inventarverwaltung
  • Küchenmanagement
  • Menüverwaltung
  • Mitarbeitermanagement
  • Reservierung-Management
  • Tabellenverwaltung
  • Verkaufspunkt POS
  • Wartelisten-Management
  • Barcode-Scanning
  • E-Commerce-Integration
  • Elektronische Unterschrift
  • Geschenkkarten-Management
  • Kassensysteme für Einzelhandel
  • Kundenkonto-Profile
  • Mehrere Standorte
  • Provisionsmanagement
  • Rabattmanagement
  • Restaurant-POS
  • Retourenmanagement
  • Treueprogramm
  • Berichterstattung / Analyse
  • Geschenkkarten-Management
  • Getrennte Kontrollen
  • Inventarverwaltung
  • Kontrollen aufteilen
  • Liefermanagement
  • Mobiler Zugriff
  • Online-Bestellung
  • Tabellenverwaltung
  • Treueprogramm
  • Trinkgeld-Management

Die hilfreichsten Reviews für Oracle Food & Beverage POS

Bigger Isnt Always Better

Bewertet am 7.6.2019
Daniel C.
Managing Partner
Restaurants, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We opened with a MICROS system 8 years ago, and a few years ago, we decided to update the system and re-up with Oracle/Micros instead of switching to one of the newer companies with better reviews and ratings. A big reason for that, we had already invested thousands in the hardware - all-be-it, somewhat outdated compared to the competition. We were actually at a point where are software was near unusable and had to do something. Then once we signed the agreement, the new hard drive and other hardware arrive within a couple weeks, but the install wasn't schedule for a couple months. So we had to store these boxes until the install date, and not only that, but we started being bill almost immediately, several weeks before we had scheduled the install. But despite all that, the system has been reliable and dependable. Though its been harder as the years went on, the service and warranty coverage from Micros/Oracle has always been pretty solid too.

Vorteile: Our Oracle POS is fairly easy to use and learn
Its also been reliable and dependable since we have opened 8 years ago

Nachteile: System seems bulky and slow, needs constant rebooting and cleaning
Nothing flashy or sleek about it.
Have found glitches across the board in various areas
While its easy to use, I don't think we are really getting the bang for our buck, and I think a lot of the features are lost on us, or underutilized.

Antwort des Softwareanbieters

von Oracle Hospitality an 10.6.2019

Hey, Daniel - Thanks so much for the honest review! We appreciate your feedback. Please let us know if you need any additional support or if you have any issues you need resolved - we are happy to help! Email us here oracle-foodandbev_ww@oracle.com or here samantha.james@oracle.com and we will get back to you asap!!!!

It was good when it was Micros but since Oracle bought them its appalling.

Bewertet am 22.9.2017
Dominic F.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: Can't think of anything nice to say. Other than the local micros people in Vancouver were always very nice and supportive. I wish it was different but I think selling to Oracle has reduced the customer focus.

Nachteile: One of our units is closing down so before the service contract was renewed for another year I asked for it to be cancelled. They said they wouldn't cancel it as its on auto renew and time had run out. I hadn't noticed the auto renew notices as they went into junk mail. Just over a week before the contract auto renewed I checked junk mail, saw it and requested to cancel immediately. As it was a service contract and therefore no hardware, time or training had been used I thought this would be easy. But no. They just didn't care. Or care that I had been a loyal customer for over 10 years in three locations. They are very slow to respond and about as far from being customer centric as possible. Pity as as I say I was quite happy with Micros and have another location coming up next year. Having spoken to other POS companies I am now considering changing all my systems.

Antwort des Softwareanbieters

von Oracle Hospitality an 25.9.2017

Hey, Dominic - Thank you for your honest review. We have forwarded your concerns over to our sales team in Canada, and someone will be reaching out to you shortly. Thanks for your patience!!! --Oracle Marketing

Support is impossible

Bewertet am 8.7.2019
Jennifer R.
GM/Owner
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Terrible.

Vorteile: Funny, you can't submit a review without naming pros of the system, seriously, it won't permit you to post without it! Ease of use for the most part would be the best pro I can think of.

Nachteile: I desperately need help with one issue and they completely, point blank REFUSE to help with what for them would be a simple issue if i won't pay them for a full service contract. This is ridiculous and a change for the worse since Oracle took over. We have had this system for ten years and are a small, stand-alone restaurant. We do not need their very expensive service contract, we barely have had one question or issue a year and this would be a large, unnecessary expense for us. I have been approached by a number of other POS companies where the hardware is FREE to us (unlike the $25,000 we spent on this Micros system!!) and covered by credit card processing fees. I am getting ready to change to one of them based on the terrible service issue.

Antwort des Softwareanbieters

von Oracle Hospitality an 9.7.2019

Hey, Jennifer - We are very sorry to hear of the issues you are experiencing. We will have a representative call you as soon as possible. Thank you for your patience!!!

Oracle Hospitality POS Support is subpar!!!

Bewertet am 16.9.2016
Debbie K.
Manager
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Unfortunately, we made the mistake of upgrading our POS system last October 2015. Previously, we had excellent service from Micros. However, since Oracle purchased them, service is absolutely horrible. Our service contract is up for renewal. We have left at least 15 messages for a representative to return our call. We are operating without a service contract, but we can not believe that Oracle does not care about customer service and does not monitor a representative's phone log to question why calls are not being returned.

Vorteile: The system is easy to use, but the conversion was not a smooth process. We found several, functions that were not converted properly, but Oracle wanted us to pay for the program to be changed.

Nachteile: Customer support/help line. I have had to wait over an hour for a representative to answer the call. We use to be able to call individuals at Micros and they would solve our simple issues. Not any more! Everything requires a case number.

Antwort des Softwareanbieters

von Oracle Hospitality an 24.10.2016

Thank you for your honest review. We will forward this along to the appropriate department and they will be reaching out to you. Thanks! --Oracle Marketing

Micros 3700 POS

Bewertet am 10.8.2018
Tim M.
IT Manager/Systems Administrator
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: A few years ago Oracle hospitality purchased the Micros POS software corp. The Micros 3700 is for small to medium-sized restaurants and does a pretty good job. The user interface for employees can be customized to step an employee through the order process without much coaching. The Kitchen Display System works well for communicating needs to the kitchen staff. My local dealer is pretty good with customer support and hardware service.

Nachteile: The reporting is canned and can't be customized without a healthy investment to have a report custom written. There are 3rd party web reporting software groups that do a much better job. The programming was originally developed in the 90's, and hasn't been updated on the back end, so setup can be a little confusing. If you call Oracle's help desk to ask a question, don't expect to wait on hold for less than 30 minutes for someone to tell you that they need to research the problem and call you back...which may or may not happen.

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