Firefish

Excellent software

Kommentare: I think firefish is a great platform and the support functions are excellent.

Vorteile:

The fact that it is very easy to use and there are lots of tabs to include information for both candidates and clients to provide a full picture. I also like the function where we can send texts directly from firefish and it records the replies directly.

Nachteile:

As mentioned I'd like the recruiter interview tab on the job flow to be accessible throughout as we use this after CVs sent as well ask before. The location for the tab for the road map and the messages gets in the way. I would prefer this as a tab at the top of the screen as I often click on it when I am going through my lists.

Brilliant CRM

Kommentare: Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.

Vorteile:

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Nachteile:

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

very buggy and needs a UI that is more straightforward to navigate

Kommentare: good and bad, it's good for the simple stuff, but we are not able to utilise these features as they aren't great to use

Vorteile:

There are a lot of features, but not enough of them do the job properly

Nachteile:

it tends to be buggy and slow. There needs to be more features to help recruiters save time and organise their pipeline and candidates better.

Excellent product that does what recruiters actually need - with excellent customer support

Kommentare: My overall experience with Firefish has been superb. Through effective use of the CRM I stay on top of my business, meaning that I can do what I love most - headhunting fresh talent for my clients.

Vorteile:

The layout makes perfect sense. The functionality is spot on and is very intuitive and easy to use. For anything that you're unsure about, the back up and support from the team is spot on. It does all the stuff that I need my CRM to do and none of the stuff I don't need or want. I am particularly fond of the fact that it integrates beautifully with my web page and that I can update my webpage at any time. I've used numerous CRMs including Bond/Adapt, Bullhorn, Jobadder and many others and genuinely, this is the best I've ever used and I'm so glad that I'm using it for my own recruitment business. Firefish is a bit like Apple - they're stuff just works!

Nachteile:

I'm genuinely struggling to think of something that I don't like or find hard to use. The only thing I can think of is when I was looking to put a retainer through on the system. But, with one quick email to the support team, I had my answer in minutes. On that point - they have a great list of "how to do X" available to download with very easy to follow graphics...another plus!

How can you not love the fish?

Vorteile:

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things: 1) The easy layout and use of the software 2) The customisation's available 3) The passion and help of the support staff We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them! We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on. The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements. I really can't fault the Firefish software, the support staff, or their Company ethos.

Nachteile:

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now! But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Firefish User for 4 yers

Kommentare: Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it.

Vorteile:

Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.

Nachteile:

I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!

Start up empowered by Firefish!

Vorteile:

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Nachteile:

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

A refreshing change in the recruitment CRM space

Kommentare: Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.

Vorteile:

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Nachteile:

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

Easy to navigate, great customer service

Kommentare: The onboarding process and training was fantastic, and the ongoing support is really useful.

Vorteile:

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Nachteile:

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Total Package for my agency - my absolute critical tool I use.

Kommentare: Love this tool! Its always been my favourite tool to work with since I established the business in 2017. Without it I would have been lost.

Vorteile:

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

Nachteile:

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

So glad we made the switch to FireFish!

Kommentare: From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Vorteile:

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Nachteile:

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Great system for recruiters

Kommentare: I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.

Vorteile:

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Nachteile:

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Would highly recommend

Kommentare: Excellent experience and have recently worked closely with the FF team to create detailed roadmaps for every aspect of the system.We are now using the system to support revenue reporting which has supported internal streamlining of processes.Wendy and the team at FF are brilliant and always on hand to support when required.

Vorteile:

There are a number of excellent features in firefish. - The search functions and talent pools are great - Application tracking- The dashboard is great for easy access to almost everything - System is easy to use and also easy to make changes if required

Nachteile:

If talent pools could be shared this would be a great feature. Especially when working in teams where candidates often cross over. The report function can be a little confusing but the team at FF are always on hand to help.

An excellent CRM that enables you to manage multiple clients and candidates

Kommentare: Firefish has enabled us to manage large numbers of candidates and clients and be more productive. The have excellent support, a great company to work with.

Vorteile:

It is user friendly, intuitive and logical. It is constantly evolving and improving.

Nachteile:

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

Swimming with confidence

Kommentare: My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.

Vorteile:

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Nachteile:

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Best one I've used, but still has issues

Kommentare: Overall, it works but with a few areas where improvement is needed. Our business is very candidate focussed, and FF is built more for a client-driven market, so some things we =really don't use and some things we need but others may not

Vorteile:

It's relatively quick and easy to use. Able to access from anywhere.

Nachteile:

Lack of integrations with LinkedIn and WhatsApp. email function is clunky. Have to create duplicate contacts for multi-office clients

Been using Firefish my entire career!

Kommentare: I've only ever used Firefish in my four years in recruitment and it's always been easy to wrap my head around and now I feel years on I use it to it's full capacity. The training offered by the team is great and shows off new features as and when they are released which keeps everyone up to date!

Vorteile:

Firefish is super easy to use and the team are always on standby with quick resolution should any issues occur.

Nachteile:

There are a few bugs that if they were fixed would make life particularly easier - being able to view a CV whilst making a call through the system. I hate having lots of tabs open!

Firefish Database

Kommentare: Its a good CRM with some great functionality. A few improvements could easily make it the best on the market.

Vorteile:

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Nachteile:

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

Firefish Review

Kommentare: Very good plus plenty of improvements are needed

Vorteile:

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Nachteile:

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

Excellent customer service, brilliant, user-friendly software

Vorteile:

It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.

Nachteile:

A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.

Helps me to easily manage the full recruitment lifecycle...

Kommentare: FF has been a very useful tool that has streamlined our recruitment process. It has helped us to manage, store and track useful data and communicate more efficiently with both candidates and clients alike.

Vorteile:

FF helps me to easily manage the full recruitment lifecycle. I can write and share adverts to various job-site platforms and store applications in organised individual folders. I can easily edit information and write and send targeted marketing emails to candidates stored on the database. I can also use FF to track my personal KPI's e.g. CV sends and client interactions.

Nachteile:

When using FF, it can sometimes be difficult to keep several FF tabs open at once without slowing down the website. Sometimes, I have to upload an updated CV to the database several times in a row for it to effectively overwrite a candidate's old CV.

Super user friendly and intuitive platform for recruiters

Kommentare: I have nothing but positive things to say about Firefish. The software is great, but anytime we have had an issue pf query the helpdesk team are super reactive and there to help, so the customer service is absolutely excellent too. I've used a lot of recruitment CRM systems in my time and hands down this is the best I've used.

Vorteile:

I really like how easy this software is to use. From day one it's super intuitive and easy to work out without any unecessary, complicated features.

Nachteile:

There's a few things that were a bit clunky (e.g. having to click through pages on CVs - very minor), but the brilliant thing is the opportunity to put ideas to the community to rectify issues. So nothing I can think of to write here!

FireFish Review

Kommentare: overall, a great software with everything we need

Vorteile:

I love that the Adverts are automatically linked to job boards.Keeps all employees up to dateGreat for tracking KPI's Candidates and Contacts

Nachteile:

Not always easy to track leads and be reminded to make long scheduled calls

Firefish CRM review Oct 2020

Vorteile:

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Nachteile:

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

What a great system!

Kommentare: Firefish has made our working day so much more productive and I certainly don't know how we would have coped with GDPR without it.

Vorteile:

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

Nachteile:

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.