WebRezPro

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Vorteile:

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Great product for small operators.

Kommentare: Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

Vorteile:

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Nachteile:

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Counterintuitive

Kommentare: It has been challenging, but it is working.

Vorteile:

That it integrates with other systems. Any integration that allows us to use a different system is helpful.

Nachteile:

We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion.

Chains or Independent Properties WebRez is the perfect choice

Kommentare: Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn.

Vorteile:

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Nachteile:

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

Love WRP and their support team!

Vorteile:

The customer support is just fantastic. The platform is very intuitive super easy to train staff on it.

Nachteile:

I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential.

Phenomenal customer service!

Kommentare: Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon.

Vorteile:

The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer!

Nachteile:

It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room.

Shadowcliff Review

Vorteile:

Ease of use.it is very intuitive and clear.

Nachteile:

No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :(

Easy to navigate platform with integrated accounting software

Vorteile:

Very user friendly with a multitude of different booking options, fully customizable to each business type.

Nachteile:

There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years.

One stop shop

Vorteile:

I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck

Nachteile:

The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad.

WebrezPro Review from Swain Resort

Vorteile:

The convenience since the update, Helps our users book rooms easier.

Nachteile:

I can no longer get full sized screens of the reservations when opening them.

BOUTIQUE INN MANAGEMENT

Kommentare: Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool

Vorteile:

Great customer support to help with initial and ongoing setup and questions.

Nachteile:

Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help.

The Goat for Reservations

Vorteile:

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Nachteile:

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

Good product for small hotel

Vorteile:

We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue.

Nachteile:

Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio.

Easy to use!

Vorteile:

Easy to use and the support staff are quick to reply and so helpful

Nachteile:

I cant think of anything i dont like about it program

Accountant perspective

Kommentare: Like as an easy system for independent hotels

Vorteile:

Easy to use, reports easy to run and find and easy to read

Nachteile:

back dating, have had problems with keeping this turned off

WebRezPro is a Great Medium for my Booking Needs

Vorteile:

Overall it's user friendly, in regards to basic booking, reporting, and calendar use, and your customer service is at the highest level.

Nachteile:

Some editing functions are slightly complex for the average user.

WebRezPro has been our choice!

Kommentare: It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software.

Vorteile:

We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Nachteile:

It's always a learning curve when they make major changes to their software but they are always there to support you.

Robust and Affordable

Kommentare: WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner.

Vorteile:

I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.

Nachteile:

This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)

User Friendly Software with Lots of Adaptability

Kommentare: WebRezPro is possibly the BEST customer service I have ever worked with! If you call them, someone answers the phone. If you leave a message, someone calls you back usually within minutes. They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career. I would put WebRezPro in the top 2, if not the #1 customer service people in the business!

Vorteile:

The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need.

Nachteile:

The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine.

Great product and people!

Kommentare: It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units

Vorteile:

It’s robust and they are always trying to make it better. The customer service is great so is the technical support.

Nachteile:

It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system

Easy to use Software

Vorteile:

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Nachteile:

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Best decision

Kommentare: We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Vorteile:

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Nachteile:

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Clunky with a 90s software feel.

Kommentare: Could be much better.

Vorteile:

If I had to do it again I'd probLy use cloudbeds.

Nachteile:

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

Affordable, adequate, but falling behind...

Kommentare: It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it.

Vorteile:

One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Nachteile:

There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Best decision we made for room sales

Kommentare: We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Vorteile:

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Nachteile:

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.