CareCloud

Very pleased

Kommentare: We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

Vorteile:

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

Nachteile:

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Carecloud compatibility

Kommentare: Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving. It has also allowed me to see the productivity of the practice. As a midlevel, this allows me to ramp up productivity on my part, especially if the month has been slow.

Vorteile:

I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and specs, it's very fast which tackles the "time toilet" of EMR; providers and staff have the ability to view the entire chart from their iPhone or Android at anytime so if wifi goes down you never lose the chart data; and providers can view their productivity as a practice or individually at any time from their platform. Providers can choose to see the productivity dashboard, the schedule dashboard, or the clinical dashboard upon signing in making it efficient for even the physician who owns his own practice to view all the information for his business within a few seconds, or browse his schedule for the day. It hardly never goes down. In 5 years, it has only gone "down" once for approximately 6 hours, if there is ever an issue it usually is back up within 20 min.

Nachteile:

I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic hours. Currently, if you have a suggestion, it goes into a queue, and is determined by the Carecloud support what is priority to be considered. I would say about 70% of my requests have been addressed and fixed, but it takes time. As a provider, there are medical legal issues that I am aware of that I'm not always sure IT is aware of. I wish that the Carecloud support staff would take providers' suggestions as a priority and realize that we are watching out for our patients welfare as well as our own and protecting our license to practice medicine.

Would not recommend

Vorteile:

The look and feel is the best thing about it.

Nachteile:

Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything.

Seamless workflow and great support

Kommentare: CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Vorteile:

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Nachteile:

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Care Cloud

Kommentare: The company I work for has been with Care Cloud for over two years now. I love the program because it is very user friendly and is able to handle the work load of a busy practice.

Vorteile:

The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding.

Nachteile:

I don't have any cons at this time.

buyer beware!

Kommentare: Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

Vorteile:

There is not a single good thing I can cite from our Carecloud experience.

Nachteile:

Horrendous off-shored customer service and billing.

Care Cloud implosion. Do not consider in your EHR SEARCH.

Vorteile:

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

Nachteile:

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Needs more intuitiion, more ease of use for staff and physicians

Vorteile:

Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product.

Nachteile:

Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients

Carecloud is awesome!

Kommentare: Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

Great Service!

Kommentare: We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Vorteile:

Great Reporting Easy Scheduling

Nachteile:

Hard for patients to make payments on-line

Serious Issues with this platform

Kommentare: better initially, terrible now

Vorteile:

product is easy to use but often underperfporms

Nachteile:

I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand.

Worst EHR I have ever used!!

Kommentare: It hasn't solved any problems- only creates problems and slows us down!

Vorteile:

Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent!

Nachteile:

Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group.

Great experience with CareCloud EHR

Kommentare: I would recommend CareCloud for any practice.

Vorteile:

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Nachteile:

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

All that was expected and more

Kommentare: I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Vorteile:

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected. All providers find it very simple and easy to use. Customizable Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled. Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Nachteile:

Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Overall review

Kommentare: Overall I think this is a wonderful EHR product and would recommend it to anyone.

Vorteile:

The best feature of this product would be how easy it is to use.

Nachteile:

The one thing I would like to see improve would be the correction errors.

Right choice

Vorteile:

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

Nachteile:

I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Great value for the price

Kommentare: I am pleased with it. Its easy to use. Good price .

Vorteile:

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

Nachteile:

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Buyer BEWARE!

Kommentare: Poor product
Poor communication
Poor support
They lie to close the deal! BE WARE

Vorteile:

[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing

Nachteile:

Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.

Ease of use, user friendly workflows and reports are fantastic!

Vorteile:

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Nachteile:

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Kommentare: My medical practice has been using CareCloud's EHR software for almost 2 years now, and we are very pleased with its practicality and effectiveness. Initially, using the software was difficult because it was the first time we were exposed to electronic records and charts. However, as a center, we have excelled in learning about and using all of the benefits provided by CareCloud. The software is very user-friendly and straightforward in all of its provisions. The design of the software also creates a very clean and modern feel to the user, which makes the job more agreeable and appealing. Since the change from paper to electronic, CareCloud has provided us with everything we need in accessing patient's records, demographics, and other information. CareCloud makes scheduling appointments, typing medical notes, and entering patient's information exceptionally straightforward and simple. I would highly recommend this software to any medical centers and practices who are looking for an effective EHR system. If health care providers are searching for an EHR software that is helpful, cooperative and efficient, CareCloud is the one to use.

Nice product

Kommentare: Decent software, provider was using it before I came onboard.

Vorteile:

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

Nachteile:

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

CareCloud is a good software system.

Kommentare: CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

Vorteile:

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Not as good as promised

Vorteile:

I like the billing integration with the EMR side. There is a lot of work still due to be done. The simple charges and payments are nice from the front desk side. I like the schedule feature.

Nachteile:

The speed in which things get done on the tech support side is too slow. We are still working on implementation items three months after starting to use the program. They make promises they don't keep. There is the typical passing of the buck, and nothing gets done. The system has gone down several times with no explanation to users, which makes me think their cloud stability is not in place as it should be. There is lots to be done on the chart note side; it is not as user-friendly as we were shown in webinars.

CareCloud User Review

Vorteile:

CareCloud has a user friendly scheduling system. It's easy to add appointments and easy to view the schedule. They have a great support staff. They're knowledgeable, friendly, and return calls promptly. They have a comprehensive library of training materials that help you learn the system inside and out. The product tracks which employee has been in the system, when, and what changes they made. I also like the ability to easily look at business trends.

Nachteile:

There is a 60 day notice required to stop your contract. I'm sure you'll love CareCloud, but if you need to change, make sure you give them a 60 day notice before your term is up, or it will auto-renew.

GREAT SYSTEM

Vorteile:

USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE

Nachteile:

NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM