Auctria

Fantastic User Friendly Program

Kommentare: Auctria is a terrific product, and I recommend it to all of my clients and colleagues. It is a great value for the money, easy to use, and has incredible functionality.

Vorteile:

Auctria is very intuitive, and so much easier to use than other nonprofit event softwares on the market. The database function is straight-forward and doesn't have too many layers to it, so data entry is really fast. The website, ticket sales component, donor/guest information, and night of event entry all sync together really well. It takes less than 5 minutes to train volunteers on guest registration, and the materials are quality. Any time that I have had an issue, which hasn't been often, Auctria will get back to me quickly with a solution.

Nachteile:

The only thing I would change would be to make the display sheets a little more dynamic, so they could be individually altered. Perhaps if there were an option to download them as a Word file, it would make it easier to adjust text sizing, photo sizing, etc. Also, it would be great if Auctria had a mobile bidding component.

Auctria- Gala/Auction Use

Kommentare: I would say our overall experience with Auctria is a 3/5. It got the job done, but by any means was not my favorite software I have ever used for a Gala/Auction, and was not the easiest software to navigate. They get points for offering everything in one place, and for using a payment processor we already use and the ease of processing transactions and uploading auction items was great.

Vorteile:

I liked that it was pretty accessible, and had a lot of the tools that we would need. I liked that it linked to an existing payment processor (Stripe) that our company uses. There was a place for everything in the system.

Nachteile:

The software was not super intuitive and the training was not the most helpful. We had to train a lot of people super fast on things and it was not the easiest to navigate. Even our full time staff had a hard time setting up ticket sales to start with.

Easy platform to use

Kommentare: excellent, we will use it again for our next auction.

Vorteile:

the ease of designing the event site - it was pretty simple and as a graphic designer, all I had to do was ask for help and it was there. I also highly recommend taking the course that they offer, almost weekly, it was a game changer in being able to work with the platform.

Nachteile:

there were several of us working on the back end of the event site and the others didn't know all the stuff that needed to be done.

Good enough for who it's for

Kommentare: I can't say I'd recommend it unless you were really strapped for options and willing to put in the hours it takes to get proficient with this software. It really shouldn't be this hard but there you are.

Vorteile:

It will function. The ability to sell tickets, manage auctions, and create websites is in there...somewhere. It's not a well thought out product but it will get the job done...sort of.

Nachteile:

Where to begin. There is a power of confusion to the user interface that I have not seen since Windows ME. It's like they built the system and people who were very versed in the design approved it but then every time a user complained about not being able to find something they decided a bright primary color was the solution to terrible design organization. USER TESTING is the phrase you'll want to be Googling and how to conduct it without bias. CARD SORT would also be an outstanding exercise in navigational layout. Honestly, the program does have some handy features but you've seemingly done your best to obfuscate them. It shouldn't take someone with a CFRE to navigate this software but I've watched someone with a CFRE use it and even they were befuddled. Your educational videos are a good start to trying to remedy unintuitive design but my they are hard to watch. Please normalize the volume for the sake of all who are forced to watch. Your product had potential but it certainly could benefit from some design and direction help. I know my review is probably just one out of millions but I write it in the vain hope that someone somewhere sits down to actually take these words to heart and makes a change for the better.

Where has this great platform been all my life?!

Kommentare: My experience with Auctria was really great. The best part is, the staff seemed to really care about giving us the best customer experience. 5 Stars.

Vorteile:

Auctria made ticket purchase, item tracking, and printing seamless. When I had questions I always knew I could count on a fast return time when I sent an email to the team!

Nachteile:

It could be my laptop, but I wanted to be able to tab between fields when I was trying to data enter. This might have been operator error and would not prevent me from using it again for other events.

Auctria is the most affordable, most robust, easiest to use option out there

Vorteile:

The initial cost ($0 for under $10k profits) was the reason we tried Auctria. I was extremely surprised to find that the website editor had so many display options, so we were able to make the pages exactly the way we wanted. Customer service was also very helpful and available for questions.

Nachteile:

Adding a bank account was slightly glitchy, although that could have been on our end - the admins were in different time zones trying to communicate X)

Online Auction Success!

Vorteile:

We appreciated the ease of use of the Auctria platform for both the organization and administration of our online auction, as well as for the account set-up and use by our bidding community. It's very user friendly, clear, and sharable. The price for the services rendered and ease of use makes it feel like a deal!

Nachteile:

Just navigating some of the organization around payment and communication after, but very small hurdles that come with the variety of options and the community we work with.

Auctria Fan

Kommentare: After using many different auction software programs I prefer Auctria hands down. It's easy to train volunteers how to use the program and whenever we have encountered a problem, Auctria has amazing customer service and troubleshooting. I actually just recommended them to an organization last night after using the software they had purchased. We encountered multiple problems all night and all of us were saying, "This would never happen with Auctria."

Vorteile:

Auctria's functionality makes it a very efficient and user friendly software program. We run multiple auctions a month and by far Auctria is the easiest program we use.

Nachteile:

I wish that on the dashboard there was a button for check in bidders so you don't have to start at bidders and then select check in bidders.

Powerful fundraising tool

Kommentare: Overall experience has been very positive. It is not the most admin friendly back end, but the library of videos and customer service are excellent.

Vorteile:

The ability to deliver an online auction, as well as sell event tickets, is second to none. It has a broad range of customization tools. The end user experience is simple and well delivered.

Nachteile:

The website editor is fairly difficult to learn. And the back end customization tools, while powerful, are almost overwhelming. I also feel the credit card processing fees are a bit too costly.

Auctria for non-profit

Kommentare: This was our second auction with auctria. It went really smooth and set up was easy once we learned all the settings.

Vorteile:

Easy to set up, good value for what we needed, ran itself once auction started

Nachteile:

Doesn’t automatically charge the winning bidders so if they don’t follow through we had to contact them. This was a minor problem. Not enough template design choices

Auctria - A very happy customer

Vorteile:

Hard to list just one thing. We a small NPO that survives on its volunteers. In fact, I am a volunteer. I am the only person responsible for the setup and admin of our Auctria events. I am a bit of a tech geek and i actually enjoy working with this product. Very well designed, support is almost instantaneous, and enhancements and new features are always being added. Considering the pricing this is quite a bargain.

Nachteile:

Humm... honestly can't think of any. There is more functionality here then I have time to absorb. That being said it what I need is easy to learn and works well.

JPR Online Auction/On Site Cork Pull

Kommentare: We have been very satisfied with Auctria!

Vorteile:

Ease of use. Very detail oriented. Support is tremendous

Nachteile:

Jumping back and forth between functions. Seems cumbersone.

Useful tool for project managing auctions

Kommentare: Positive experience. The depth of features meant that I learned a lot about not only Auctria but also how to run an auction.

Vorteile:

Easy to use. Provides a complete database for all managing and tracking all aspects of the project.

Nachteile:

The website development feature is great but does require a solid level of technical knowledge/skills on the part of the person working with it. Not easy for non-technical users.

Overall Auctria was excellent

Kommentare: Overall, our experience after two auctions, was excellent. It is an intuitive product with robust capabilities. It is an excellent value for the investment.

Vorteile:

Auctria is very intuitive and easy to learn. The trainings provided were also very good, and brought people up to speed quickly.

Nachteile:

Some of the reporting was incomplete, and did not give enough options.

Auctria Auction

Kommentare: The experience with Auctria was good - just unhappy about the expense of having to use Stripe especially since we are a non profit.

Vorteile:

Its flexibility and ease of use once set up- the customer support was amazing - they are on the spot to answer questions quickly

Nachteile:

having to use STRIPE was very expensive and the STRIPE reports are terrible. Makes transferring info to financial database difficult since STRIPE doesnt include auction information on what guest if paying for.

Booster Club Fundraiser

Vorteile:

Such a great website and the concierge service is amazing

Nachteile:

I really can’t think of anything I didn’t like

We have used for several years, it's very helpful for our yearly fundraising auction

Kommentare: Auctria is a website I highly recommend to anyone doing yearly events like we do. I like that the data base of donors is available to review and access and the ease of using the platform makes it quick to refresh our memory from the previous year how the program works when the event comes around.

Vorteile:

I like that all the information from previous years is available to review and even transfer to the current years event.

Nachteile:

Some reports could be easier generated and donated items could made easier to transfer from previous years fundraiser events to current year.

First Timer

Kommentare: It was good! My fear of deleting items/sales/etc… that I needed

Vorteile:

The ease in collecting via credit card purchases.

Nachteile:

It is user friendly HOWEVER I wish it were friendlier

Auctria made us look GREAT!

Kommentare: Super positive. We got some quick help in the very beginning, but the app was so easy to use, we didn't need any more than the initial intro!

Vorteile:

It was so easy to use, to experiment with, to fix things that didn't look right. The ability to register not only bidders but also donors AND cash donors at the end, reporting options. This was an amazing app, well worth the money!

Nachteile:

Some of the reports were a little clunky or didn't give us the information we were looking for.

a great addition to our event

Vorteile:

The ease of using Auctria was very important to our event.

Nachteile:

having fundraiser attendees implement the app

Great, comprehensive silent auction platform which costs much less than other competitor platforms

Kommentare: We used Auctria for a school silent auction of 160 items with approximately 60 bidders netting over $20k profits.

Vorteile:

Platform is intuitive, easy to use for listing auction items with photos / videos, creating displays, ticketing event / managing attendees, real-time app bidding, text messaging and emails to bidders, invoicing and payment processing. Auctria reference and help desk very responsive within one hour typically. Bidder participants were able to easily understand and feel comfortable entering bids into the app the same night of the auction.

Nachteile:

Opt-out options for credit card storage.

Perfect for any size Auction

Vorteile:

Auctria is very easy to use and even has great videos and help center articles on the features we need help with. The best part of Auctria is that it simplifies our check-in and check-out process on the night of our event. This used to be our biggest pain point every year and now I get to enjoy the event more because the software does all the hard work.

Nachteile:

We would love a voting feature to be added as this is another component we would like to remove the manual work from.

Highly Recommend

Kommentare: Our very first online auction went very well using Auctria.

Vorteile:

Excellent support and user documentation. Well designed UX.

Nachteile:

Expanded access to data fields for custom notices.

NROCRC Review of Auctria

Kommentare: Adding and creating the tickets and items was a bit confusing but our problems were resolved when we contacted Auctria tech support.

Vorteile:

The design and how user friendly it is.

Nachteile:

Adding the items vs. tickets is a bit confusing when our offerings did not fit that exact model. This was resolved through consultation with the Auctria team, though.

Online Fundraising Auction

Vorteile:

Accessibility to auction details, easy to add information to existing auction items.

Nachteile:

A little time consuming trying to navigate through different tabs. There might be a help section but I fumbled my way through it.