IVR with Speech Recognition

IVR with Speech Recognition

von Five9

Wer verwendet IVR with Speech Recognition?

Five9 ist ein führender Anbieter von Cloud-Kontaktcenter-Software, der Tausende von Kund*innen betreut und Unternehmen jeder Größe beim Übergang von interner Software zur Cloud unterstützt.

Was ist IVR with Speech Recognition?

Schaffe großartige Kundenerlebnisse, indem du Kund*innen intuitive Self-Service-Optionen mit der natürlichen Sprachverarbeitung von Five9 bietest. Reduziere Kosten und gib Vertreter*innen Zeit für hochwertige Interaktionen, indem du deine häufigsten Kundeninteraktionen mit fortschrittlicher Spracherkennung und praktischer KI automatisierst. Richte ganz einfach dein IVR mit dem IVR-Designer per Drag-and-drop ein – füge neue Aufforderungen, Rückrufoptionen oder Datenabfragen in Sekundenschnelle hinzu. Erfahre, warum mehr als 2.000 Kund*innen Five9 vertrauen.

IVR with Speech Recognition – Details

Five9

http://www.five9.com

Gegründet 2001

IVR with Speech Recognition – Preisübersicht

IVR with Speech Recognition bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für IVR with Speech Recognition findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

IVR with Speech Recognition Funktionen

IVR Software (Interactive Voice Response)
Anrufaufzeichnung
Anrufprotokoll
Call Center
Mehrfache Skripts
Stimmenanpassung
Telefon-Tasteneingabe
Text in Sprache (verwandeln)
Umfrage-Management
Voice-Mail
Weiterleitung von Anrufen (Call Routing)

IVR with Speech Recognition – Nutzerbewertungen

Zeigt 5 von 367 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.4/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4/5

My job my life

Bewertet am 6.11.2018
Wendee C.
Reset Specialist
Automotive, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Vorteile: This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Nachteile: Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Antwort des Softwareanbieters

von Five9 an 16.11.2018

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

Highly Recommend Five9, after failed implementation of 3 other apps

Bewertet am 29.10.2019
Pam A.
DVP
Krankenhausversorgung & Gesundheitswesen, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency

Vorteile: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.

Nachteile: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level

Antwort des Softwareanbieters

von Five9 an 3.12.2019

Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.

Managing Interactions With Clients Has Never Been That Easy

Bewertet am 28.2.2019
Krystyna L.
Quality Assurance Manager
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.

Vorteile: I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.

Nachteile: I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.

Hard to implement, but robust

Bewertet am 6.8.2019
Christopher M.
Administrator
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Vorteile: Once you get it going, which isn't easy at all, it doesn't quit running.

Nachteile: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Very Useful

Bewertet am 13.12.2019
Angelina V.
Customer Advocacy
Restaurants, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Vorteile: What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Nachteile: I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Antwort des Softwareanbieters

von Five9 an 17.12.2019

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy