Wer nutzt diese Software?
Network for Good bietet Spendermanagement-Software, integriert in Spendenaktionsseiten und persönliches Coaching für wachsende US-amerikanische gemeinnützige Organisationen nach 501(c)(3).
Durchschnittliche Bewertung140 Bewertungen
- Gesamt 4.4/5
- Benutzerfreundlichkeit 4.4/5
- Kundenservice 4.5/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.3/5
- Startpreis 100,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Network for Good
- Gegründet 2001
Über Network For Good
Erfrischend einfache Spendermanagement-Software, die vollständig in erstklassige Fundraising-Pagesall integriert ist und mit persönlichen Fundraising-Coaches unterstützt wird. Network for Good hat seit 2001 125.000 gemeinnützige Organisationen dabei unterstützt, Spenden von über 2,4 Milliarden $ zu sammeln.
Spendermanagement, Fundraising-Seiten und persönliche Fundraising-Coaches sind einzeln oder als integrierte Plattform verfügbar, um individuelle Spenden und Online-Spendenaktionen zu ermöglichen und zu fördern.
Network For Good Funktionen
- Mobiles Spenden
- Tracking von Beiträgen
- Wiederkehrende Spenden
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Network For Good
Bewertet am 29.11.2018
Falling in love with NFG
Kommentare: I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.
the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system.
I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising.
I also like how NFG is constantly incorporating new technology in their system.
Nachteile: I wish some features would give me more customization options. Like, donation pages, forms, and direct mail, but I can perfectly work with all the available features.
Bewertet am 8.5.2019
Alright product, No customer service
Kommentare: Absolutely no customer service. I mean, there is a phone number, but it doesn't actually offer you service. The representatives are largely unhelpful and fairly rude.
Vorteile: The user interface is fairly intuitive, and creates an ease of reporting.
Nachteile: I have had several data discrepancies between linked donations and what a pledge shows as paid, and I have not been able to get Customer Service to assist me in any way. Over the course of 2 phone calls, I have been on hold for 80 minutes and talked to a representative for a total of 5 minutes, where they ended up telling me they don't know what the issue is and they'll give me a call back, but that it could take days, or longer.
Antwort des Softwareanbieters
von Network for Good an 10.5.2019
So sorry that you had a negative experience with our customer support team. We are working on hiring and training more support reps so that our wait times will be shorter. You can also send us a message and chat with a representative inside donor management. We typically get responses to customers faster using the in-app messenger. I will have someone follow up with you regarding the link pledges.
Bewertet am 5.12.2019
Information and Guidance
Kommentare: We check the Software weekly for updates on rule and regulations.
Vorteile: The software is a reliable source of information for Non Profits on maintaining the rules and regulations set by the IRS.
Nachteile: No Cons Network For Good is a great guide to building a thriving Nonprofit and achieving its Mission.
Bewertet am 10.10.2019
So Impressed with Network for Good Software
Excellent experienc for all of these! As a person with NO EXPERIENCE at all in any type of Donor Management system, it was quite easy for me to get started, and then with the incredibly helpful support staff, I am growing in my capabilities and understanding of the depth of capabilities in the software for all of these things:
Donor Information Management
Donor thank yous - so easy
Donor Information analaysis - amazing tools, and custom selecting for emails/annuncements etc.
Newsletter design capabilities
Email design and sending capabilities
Information feedback from outreach materials.
Pretty much everything is great!
Vorteile: When I was walked through the introductory DEMO, and purchased the softwared I had NO idea how advanced it is, and the many options it has. Not only does it effectively and efficiently track donors, allow deposit into your bank account directly, it provides incredible analytical tools and outreach capabilities. The email, text, and Newsletter capabilities are so professional and are so well organized. The product support is fantastic. From on boarding to actively using they really are there for you. We are a small 100% volunteer non-profit, so this is all on our own time, and it is incredible to have this team at Network for Good to help us with this area of our Non-profit. It is a large expenditure for us because 100% of our donations go directly to our causes, and we are fairly small, but it is absolutely worth it for the incredible amount of time I save in account management, donor information management, and not to mention the incredible publicity and outreach tools. THANK YOU NETWORK FOR GOOD! I could not have imagined that it would be this good.. Thank you for assisting small non-profits like us... to some real good, very professionally! Gracias
Nachteile: Review capability of email blasts. but this is a tiny tiny thing. It is awesome.
Bewertet am 22.12.2017
To stay with NFG or not to stay... this is the question
Vorteile: I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.
Nachteile: The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday
Antwort des Softwareanbieters
von Emily an 25.1.2018
Thanks for sharing your feedback about your great experience with our support team member, Lenny!
Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able!
Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement.
If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!