Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist ServiceM8?

ServiceM8 ist für kleine Dienstleistungsunternehmen mit weniger als 30 Mitarbeiter*innen geeignet. Leistungsstarke Verwaltung von Schätzungen, Terminplanung, Fakturierung, Wartungsplänen, Sicherheitsberichten, Kund*innen und vielem mehr. Reduziere die Verwaltungszeit drastisch, indem du Rechnungen direkt zu QuickBooks Online oder Xero sendest. ServiceM8 ist einfach zu bedienen, schnell zu erlernen und es gibt eine kostenlose Testversion.

Wer verwendet ServiceM8?

ServiceM8 ist für Elektro-, Sanitär-, Landschaftsbau-, IT-, Reinigungs-, HLK-, Schädlingsbekämpfungs-, Schlosser-, Immobilien-, Sicherheits-, Solar-, Hausverwaltungs- und Reparaturunternehmen geeignet.

ServiceM8 Software - 1
ServiceM8 Software - 2
ServiceM8 Software - 3
ServiceM8 Software - 4
ServiceM8 Software - 5

Du bist nicht sicher, ob ServiceM8 das Richtige ist? Mit einer beliebten Alternative vergleichen

ServiceM8

ServiceM8

4,6 (302)
0,00 AU$
Monat
Kostenlose Version
Kostenlose Testversion
133
10
4,5 (302)
4,7 (302)
4,5 (302)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
15,00 £
Monat
Kostenlose Version
Kostenlose Testversion
85
1
4,7 (138)
4,6 (138)
4,9 (138)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu ServiceM8

Powered Now
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Online-Abrechnung
Rechnungserstellung
Housecall Pro
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Rechnungshistorie
Terminplanung
Klipboard
Am besten bewertete Funktionen
Angebote / Schätzungen
Kundendienst-Historie
Terminplanung
Eworks Manager
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Terminplanung
Tradify
Am besten bewertete Funktionen
Echtzeit-Planung
Mobiler Zugriff
Terminplanung
Commusoft
Am besten bewertete Funktionen
Kundendatenbank
Mobiler Zugriff
Terminplanung
SimplifyEm
Am besten bewertete Funktionen
Dokumentenmanagement
Finanzmanagement
Mieter-Nachverfolgung
Joblogic
Am besten bewertete Funktionen
Kalenderverwaltung
Kundendatenbank
Vorbeugende Wartung
Kickserv
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Mobiler Zugriff
Terminplanung

Bewertungen über ServiceM8

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
70%
4
25%
3
2%
2
1%
1
2%
Timothy
Timothy
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love this product. I am a daily user and use it for all of my online invoicing for my business.

5,0 vor 7 Jahren

Kommentare: A real time-saver and great for monitoring all invoice statuses -

Vorteile:

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Nachteile:

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

timothy
director in Australien
Einzel- & Familiendienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pay for volume and not number of users

5,0 vor 2 Jahren

Kommentare: The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.

Vorteile:

Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Nachteile:

The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Ryan
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Buyer Beware

1,0 letztes Jahr

Kommentare: We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Vorteile:

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Nachteile:

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Antwort von ServiceM8

letztes Jahr

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

Julio E
Partner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Service Managing software I have used!

5,0 vor 5 Jahren

Kommentare: Ease to schedule, invoice, quotes and payments.

Vorteile:

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Nachteile:

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Dan
Director in Neuseeland
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ServiceM8 - The best little piece of software ever.

5,0 vor 8 Jahren

Kommentare: After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers. As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person. Only a bean counter would talk about job costing first ! Job Documentation is easy, accessible, and comprehensive. Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now. Documentation 'happens' with a few simple clicks on your iPhone - even while you're on the tools. How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools ! As a real life example - ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault. That product has now been removed from the market - worldwide and that company is providing complete support following their failure. What is job documentation - photos, notes, check lists, forms, documents, tracking/co-ordination of sub-contractors and virtually anything you can upload. Quoting and invoicing a job is easier, better, and faster than any accounting system we've reviewed. We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration. And of course scheduling click click, drag - drop .... need I say more?

Vorteile:

Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever. The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have saved me $5,000". Had a simple photo of the site been stored against the job BEFORE starting work, his team could not have been blamed for pre-existing damage. During the job, plans, quotes, drawings, product information, permits, health and safety forms can all be just a click away for reference. Communications with the customer - all recorded on the job - No more "I didn't receive that" ...... well someone opened the email at a documented time and date .... who might that have been ? Job Completion - nothing better than a photo - stored away safely in the ServiceM8 cloud. Most trades rely upon sub-contractor. Get a quote, send task lists, required contracts/documents by the sub-contractor - All via your ServiceM8 account with or without you sub contractor using a ServiceM8 account. All of the sub-contracted work is documented within the job.

Nachteile:

Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system. This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.