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ServiceM8
Was ist ServiceM8?
ServiceM8 ist für kleine Dienstleistungsunternehmen mit weniger als 30 Mitarbeiter*innen geeignet. Leistungsstarke Verwaltung von Schätzungen, Terminplanung, Fakturierung, Wartungsplänen, Sicherheitsberichten, Kund*innen und vielem mehr. Reduziere die Verwaltungszeit drastisch, indem du Rechnungen direkt zu QuickBooks Online oder Xero sendest. ServiceM8 ist einfach zu bedienen, schnell zu erlernen und es gibt eine kostenlose Testversion.
Wer verwendet ServiceM8?
ServiceM8 ist für Elektro-, Sanitär-, Landschaftsbau-, IT-, Reinigungs-, HLK-, Schädlingsbekämpfungs-, Schlosser-, Immobilien-, Sicherheits-, Solar-, Hausverwaltungs- und Reparaturunternehmen geeignet.
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Bewertungen über ServiceM8
I love this product. I am a daily user and use it for all of my online invoicing for my business.
Kommentare: A real time-saver and great for monitoring all invoice statuses -
Vorteile:
My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date
Nachteile:
Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -
In Betracht gezogene Alternativen:
Needs Improvement
Kommentare: Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.
Vorteile:
It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero
Nachteile:
Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business'
Cleaning company reviews servicem8
Kommentare: Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs
Vorteile:
It allows us to Bill and keep track of employees and jobs all in one place
Nachteile:
That is only available on Apple products
Buyer Beware
Kommentare: We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.
Vorteile:
This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.
Nachteile:
That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.
Antwort von ServiceM8
vor 2 Jahren
Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team
In Betracht gezogene Alternativen:
Pay for volume and not number of users
Kommentare: The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.
Vorteile:
Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.
Nachteile:
The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.
