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Calabrio ONE
Was ist Calabrio ONE?
Calabrio ONE ist eine einheitliche Software-Suite für Workforce Optimization (WFO), die Anrufaufzeichnung, Qualitätsmanagement, Personalmanagement und Voice-of-the-Customer(VoC)-Analysen enthält. Diese Funktionen wandeln das Kontaktcenter in ein Kundenengagement-Center und eine wertvolle Quelle für Kundeneinblicke um. Einfach zu bedienen, schnell zu installieren, schneller Support.
Wer verwendet Calabrio ONE?
Calabrio ist ein Softwareunternehmen für Kundenengagement, das analytische Erkenntnisse zur Steigerung des Wachstums durch Kundenservice-Kontaktcenter bietet.
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Calabrio ONE
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Bewertungen über Calabrio ONE
Calabrio is amazing!
Vorteile:
It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure!
Nachteile:
I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue.
In Betracht gezogene Alternativen:
All around great!
Kommentare: the streamlining of the scheduling and quality management process, has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams.
Vorteile:
Versatility! this tool is so easy to use, and we can use it on all of our lines of business.
Nachteile:
some search features I wish were more flexible.
Don't do it
Kommentare: The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Vorteile:
Nothing at all. I wish our company would switch.
Nachteile:
It doesn't have pop ups to remind us that breaks or lunch are happening! The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Calabrio Usage
Kommentare: Overall, great to use and user friendly
Vorteile:
Easy to know what and when would be the next account activity since there is a pop up notification.
Nachteile:
It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.
In Betracht gezogene Alternativen:
We Love Calabrio and everything it has to offer!
Kommentare: The experience has been great since day 1.
Vorteile:
We currently have the full suite. WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Nachteile:
We love everything about it. There is nothing that we don’t like about the product.
