Wer verwendet TherapyAppointment?
Independent therapists and groups of therapists (whether formally or informally connected) and the administrators
Was ist TherapyAppointment?
One of the longest-running Mental Health EMRs: TherapyAppointment 2.0, raises the bar for therapy practice management. The EMR streamlines online scheduling, patient portal, electronic claims, group/individual therapy notes/charts, integrated Telehealth & HIPAA-compliant messaging. Only EMR offering Full feature access for just $10/month!
Free 30-day trial including 1-1 onboarding to help you get started. We empower you to do what you love. You provide the therapy, we provide the rest!
TherapyAppointment – Details
Psych Select Software
TherapyAppointment – Preisübersicht
TherapyAppointment ist verfügbar ab 10,00 $/Monat. TherapyAppointment bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für TherapyAppointment findest du unten.
TherapyAppointment – Nutzerbewertungen
Zeigt 5 von 90 Nutzerbewertungen
Bewertet am 19.11.2018
Created by a therapist, for therapists
Kommentare: I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.
Vorteile: After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.
Nachteile: The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.
Antwort des Softwareanbieters
von Psych Select Software an 26.11.2018
Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals.
The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :)
The TherapyAppointment Team
Bewertet am 20.11.2018
Great customer service!
Vorteile: Wonderful customer service! Every time I've emailed or called, they have been very friendly and helpful. The auto pilot function is great and was definitely made by a therapist who knows what's important! I like the statistics feature.
Nachteile: I wanted to use a credit card processing service that "spoke" with Therapy Appt but Cayan is so expensive. I use Ivy Pay and then have to manually post everything. I wish there was a way to mark on the calendar that someone no-showed or late cancelled- changing the appt to a different color would be helpful- it would also be helpful to add another slot when someone late cancels so I can still mark that the original client cancelled and leave room for another client. I wish you could send additional reminders too. I also wish there was a way to mark how much I as a practice owner pay contractors and have that added into the posting tab and statistics
Antwort des Softwareanbieters
von Psych Select Software an 26.11.2018
Thank you so much for sharing your feedback and for being part of our family. We are grateful for the opportunity serve you and glad to hear our customer support is helpful! You're right -- we were built from the ground up by a therapist still at the helm of TherapyAppointment as CEO. He does know what's important to help you grow your practice!
We do hear your concerns about credit card processing and have great news! TA2.0 integrates with two processors so that you have choices. The calendar (which integrates with Google, btw, so you can have a HIPAA compliant schedule on your phone!) has even more options for managing your practice.
We love your idea of being able to track contractors in your business stats panel, and are looking into how we might incorporate such a thing into TA2.0 or a future update! Please do continue to share -- our goal is continual growth and improvement, and we love hearing your thoughts!
Thanks again for being part of the family!
Bewertet am 21.1.2020
Pleased with this system
Kommentare: Overall I am pleased with TherapyAppointment. It meets my needs and the improvements that need to be made are not deal breakers for me. I find it affordable for my solo practice and it has enough features to keep my running my practice smoothly each day.
Vorteile: Customer support is efficient and prompt. I was concerned that getting support via email would be cumbersome or untimely but they respond promptly and thoroughly. I contacted my rep with billing questions and had a 30-minute demo with her over the phone which was extremely helpful. She is a therapist as well so she knew first-hand what my needs were. It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment. My biller has not problem logging in and doing her work remotely from her office which is in a different city. They are available for her as well when she needs customer support.
Nachteile: You can't hover over an appointment time to see an "alert" you have written such as "husband joining session today"...you have to open the appointment which just takes extra time. The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me. It doesn't have required fields so they can create an account, fill out a few things which is typically their email, phone number and then they log out. When they complete that you get an email stating a new patient has registered but in reality they have much uncompleted information so you have to contact them anyway to complete their registration. It defeats the purpose. That was a big disappointment to me. I did email support about this and they said they would alert their design team.
Bewertet am 30.12.2019
Kommentare: It makes it possible to send text reminders, schedule, and take notes all in one place.
Vorteile: The soft ware provided ease of use, low cost, Hippa compliant services to help keep client info confidential.
Nachteile: The software had limited viewing options for multiple therapist. Cloud bases system is also less desirable.
Antwort des Softwareanbieters
von Psych Select Software an 2.1.2020
Thank you for the great review, Kristie! We greatly appreciate your feedback. Please note, in the upcoming product release, there will be an ability to run reports by the therapist and location. We'll be sure to keep you updated!
Bewertet am 8.2.2020
Frustrated Long Term Supporter of Therapy Appointment
Kommentare: I have appreciated Customer Service for the most part over the years because they generally have responded quickly and in helpful ways when it comes to the program, itself. However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor. I have been on many Facebook threads and I know high numbers of practice owners feel lied to about the launch of 2.0 and it's readiness and capabilities. It's really too bad because I feel Therapy Appointment was a leader in the industry and if they could get the problems figured out could still be a leader. I hope it's not too late.
Vorteile: When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.
Nachteile: I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January has come and gone and when I asked Customer Service about an update, they responded with "you'll know when we know". We need to move to the new system for many reasons. The messaging system is difficult to utilize. You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgraded - too many to mention. I contacted customer service by phone several days ago. There was no answer so I left a message asking for a call back to review my options. I have been with Therapy Appointment from virtually the beginning and spend over $8500 per year (not counting credit card fees and clearing house fees). I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need. Unfortunately, in the meantime are forced to look elsewhere for a different EHR.