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TotalMD
Was ist TotalMD?
TotalMD ist eine Budget- und nutzerfreundliche Software zur Praxisverwaltung für Abrechnungsdienste und Praxen aller Größen. Unabhängig davon, ob du lieber Cloud-basierte oder lokal installierte Software nutzt, kannst du mit TotalMD E-Claim-Services erstellen, Zahlungen und Inkasso effektiv verwalten und die Höhe deiner Forderungen gegenüber dem Versicherungsunternehmen einsehen. Sehe mehrere Praxen und Finanzdaten mit dem Enterprise Dashboard ein. Sende elektronische Rezepte und interaktive Textnachrichten an deine Erkrankten und mehr.
Wer verwendet TotalMD?
Medizinische Abrechnungsdienste und Arztpraxen, die eine Software mit allen nötigen Funktionen zu einem Preis brauchen, der ihnen keine schlaflosen Nächte bereitet.
Du bist nicht sicher, ob TotalMD das Richtige ist?
Mit einer beliebten Alternative vergleichen
TotalMD
Bewertungen über TotalMD
GREAT SOFTWARE
Kommentare:
I have had very little problem with TotalMD. I have a rep that calls and checks on me often
which is really nice. She then communicates to the programmers to get my issue resolved.
Vorteile:
I used Medisoft for 20+ years and this was easy for me to set up and use. I bill for Clinics, Emergency physicians and Mental health providers . They have worked with me on reporting and any issue I find.
Nachteile:
Some reports were wrong and some they could not do for my company. I was used to certain codes IE: for collection purposes and that has not worked out. Hoping the new updates will correct this.
TotalMD has got me where I am today, a business owner!
Kommentare: TotalMD has given me the opportunity to grow my business, I have referred several people to them that have been frustrated with their systems, it truly helps us small business owners! I can work with ease, if there is an issue support is always helpful, which that in itself is a bonus, without a good support system you are left to fend for yourself and that never happens with TotalMD support.
Vorteile:
The price, without the price of this software I might not be able to own my own billing company. I managed medical offices for years and implemented a lot of systems and this one is easy to use, when I had employees they could use it with ease. When you are a billing service you have several different clients and the fact that I do not get billed for each client makes it so that I can actually have my own billing company, TotalMD gives us that chance to grow, even after I grew I stayed with them because I could not see where any system could be better, I have had several Software companies try to lure me away but that will never happen!
Nachteile:
The reporting, it has improved a lot from when I first started with them years ago but there is room for improvement still.
Private practice use since 2009
Vorteile:
It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.
Nachteile:
It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.
Antwort von DentiMax
vor 8 Jahren
Dear Sally, Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer. We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development. TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel. We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.
TotalMD Review
Kommentare: I have been with TotalMD since 2008 so as they have grown and added features I have been able to grow with them. I miss the youtube videos on the new features or highlighted features they always gave me ideas and another way to consider how we did things.
Vorteile:
I like the ease of use this software has. The reason I purchased this software was because it was so close to the Medisoft software I was using at my current job but had the added feature of if I made a mistake in payment or data entry I could easily delete what I had done rather than having to do extra data entry to reverse my accounting mistake. I also love the support team they are always very helpful and knowledgeable.
Nachteile:
Not being able to easily make changes to reports needed for a specific office or provider. The other item is the hours technical support is available as I am on CST and they are on MST/PST time depending on daylight saving time. I wish the office messenger worked across the board no matter what provider I am signed into, being a billing service this feature would be really helpful as internal messaging system but it doesn't work for us because we have so many providers.
Antwort von DentiMax
vor 5 Jahren
Hi Sarah, Thank you so much for your review! We are thrilled that you are enjoying the software and the support you receive. We appreciate your feedback and we'll share it with the team. We do plan on continuing to provide helpful content, so it's great to know you enjoy the videos! Sincerely, Shayna Beasley, TotalMD
This is definitely the best Medical Billing Software
Kommentare: Total MD has been a very pleasant experience for me. This is not a software to get just because it is affordable. This is literally the best out there. Medical Billing is an awesome profession, and you want to start out with the best. You don't want to waste time going through different companies. Trust me, I did. I lost a lot of money on two systems that was supposed to be far superior and cost way more and it was a nightmare trying to use them. I have been with Total MD for years and I cannot imagine using something else.
Vorteile:
The software is very easy to use. You do not have to jump around all over the place just to get all of the patient information, it is right in front of you. The patient info is also very easy to put in. My favorite thing is definitely the reports. I can get any report that I have ever needed, and I have had many customized and my doctors love the reports that I am able to give them. Charges super easy to enter. Just an easy system to do billing on.
Nachteile:
I guess what I like least would be, although the reports are customizable by calling a support rep, I wish they were easier for the customer to customize without having help from support.
Antwort von DentiMax
vor 5 Jahren
Hi Sherry, Thank you so much for your review! We're glad you're enjoying TotalMD. We appreciate your feedback about reports. We will give that feedback to our product team. Thanks again!
Long time use review
Vorteile:
Everything - especially report builder
Nachteile:
None
Made in the USA
Vorteile:
Made in the USA, operated in the USA. I can customize things they way I like it, and the system is not co complicated that I can tweek things myself as I go. Customer service is more that willing to help and always offers a solution.
Nachteile:
I have no complaints so far, everything I have been frustrated about has been operator error, and there are some features that I thought would be useful but are not featured in the software, but they were never promised to me. I look forward to EHR updates, as this portion of the software package as I understand is in its toddler-early childhood years, but has so much potential to grow.
Appointment to doctors notes
Kommentare: We are using this for behavior health Claims and user of this product know how perfectly this is working for healthcare billing services
Vorteile:
You need a few minutes to book a appointment to check coverage of benefits
Nachteile:
To submission of claim to post a ERA they make very easy step for medical biller
Nothing bad to say about the software. It is an excellent product.
Kommentare: Very easy to learn and use. Fair price. Excellent tech support. Being able to use it from any computer, even when I was abroad.
Vorteile:
Very easy to learn (we are all women in the mid 50's, some with little comp experience). Switched from Medisoft in 2015, and a couple of weeks later, we were asking ourselves, why didn't we do the change 5 years before. It makes insurance and patient billing extremely quick and accurate. The tech support in AZ is great, and they all have the patience of monks. We have to call maybe twice a year now with questions, since they are no glitches. I love the fact that we can get access to it from every computer. Also, we will be signing for EMR with TotalMD (after previously checking other software), and I have no doubt that it will be as easy to work and as well supported as the billing part.
Nachteile:
Sometimes the wait time when we call tech support, however once they are in the line, we have their undivided attention until the problem is solved.
Thankful
Kommentare: They have been a real life saver. My last program was discontinued and I was panicking because of my lack of knowledge of computers. They have been so helpful and very patient with me. Great bunch of people in all of the departments.
Vorteile:
I do not even have a computer at home, so I am not familiar with how the really work. Most people say "If I can learn it you can". Well I really mean it.
Nachteile:
I wish the font was bigger. I also wish I could print out a simple patient list.
In Betracht gezogene Alternativen:
Podiatry and TotalMD
Kommentare: I was pleasantly surprised by the customer service. I like that TotalMD was quick to respond and understood my needs for my Podiatry practice.
Vorteile:
I appreciated the ease of transferring from a former EMR system.
Nachteile:
Building my template was not the most fun process, but it turned out to be user-friendly.
In Betracht gezogene Alternativen:
Software that gets the job done
Vorteile:
We use this software for many of our clients and love the user friendliness of the software and the excellent response from the support staff.
Nachteile:
There are a few items that we have submitted for an update that has taken some time but eventually they are implemented.
In Betracht gezogene Alternativen:
Awesome billing system
Kommentare: It has been an pleasant experience. The trainer and support are wonderful.
Vorteile:
The system is user friendly and easy to use. It makes sense. Support is wonderful.
Nachteile:
Nothing at this time. I really like the system.
Total success with TotalMD
Kommentare: Buena,es un buen software es muy intuitivo y practico de usar yo lo recomiendo bastante.
Vorteile:
Me gusta bastante lo intuitivo y facil que es usarlo ya que ayuda a agilizar bastante cuando tratas de implementar el software en tu empresa,lo que lo hace una opcion ideal.
Nachteile:
Tiene problemas de rendimiento dependiendo de en que equipo se use lo que significa que una empresa con hardware antiguo tendra algunos inconvenientes para el uso del programa aunque nada grave.
Medical Software
Kommentare: Increased productivity due to the structure and constant attention to updating the system freeing my time up for quality customer service.
Vorteile:
Total MD is easy to use and amend to fit your practice needs. Technical support is prompt and efficient in resolving any issues or modifications necessary. Support information is updated regularly with the industry changes. Customer support for training has always been available and of value.
Nachteile:
Being a smaller entity and secondary to our practice closing in June of 2021 due to retirement for [SENSITIVE CONTENT HIDDEN], we have not utilized all the available features but definitely see the value and increased productivity that would be available to a practice, big or small.
TotalMD gives our clients high-performance billing and practice management efficiency, challenging systems costing thousands more.
Kommentare: This software is "bullet-proof" as far as data corruption is concerned, from what we've observed over the years, in comparison to other systems we support (Medisoft, Lytec, et al.) However, as with any software, we always insist our clients make daily backups.
Vorteile:
Reliability, ease-of-use, error-reduction capabilities and high-performance collection tools have been a few of the many reasons so many of our clients have switched from Medisoft, AltaPoint, Lytec, Chiro8000 and more over the years. As a dealer, we enjoy the easy setup and very low support requirements of this product line. Continuous additions to TotalMD's free video library provide a wealth of knowledge for users to get the most out of their system.
Nachteile:
For larger offices (more than 20 providers) there is a slight lag of performance if older equipment (servers, routers, etc.) is used. We always recommend an evaluation of current systems before performing an installation.
I like TMD
Vorteile:
It is an excellent, easy to use product. It is very stable, with very few "glitches" (although some do exist). I love the integration with Trizetto, which is another excellent product.
Nachteile:
The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor. However, it is pretty straight forward, so a lot of training is not really needed. We use Amazing Charts as our EMR and the HL7 is only one way, so we have to schedule in AC, not TMD. TMD has an awesome scheduler, which we cannot use.
Run! Do NOT Purchase, you will regret it!
Kommentare: Worst software on the market for billing! We will not accept any clients who use this software in the future.
Vorteile:
I like the aspect of being able to print into PDF the CMS1500 forms. The only thing I can say positive about this software. We are a billing company that bills for Rehabilitation Practices, and this is the worst software on the market that we have seen so far!
Nachteile:
There are way too many to list, the main points. Software is down more than it is up, the software is extremely slow to use, you can't do multiple things at a time, the reporting system is very outdated, the customer support is a waste of time, they do not honor what they indicate they will do. Each CPT code is on a separate line in the ledger. The reports do not give the same information and it doesn't allow you to track the data you need to follow up on claims. It is not a web page software, even though they advertise that it is, it is a remote into their computer. I would run from this software, we will not accept any clients who use this software and we are no longer using it for current billings, only the cleanup on this account.
Antwort von DentiMax
vor 3 Jahren
We appreciate the comments and feedback. Even when we don't agree, we take all feedback as a way to reevaluate and see how to make our product better. We realized you were used to a software that did things differently than TotalMD, but we did our best to listen to you and meet your desires. Our software is cloud-based and can be used from any computer with access to the Internet. We do not claim to be browser-based. We feel our software is a perfect fit for billing services. Since a good portion of our users are billing services, we have based a lot our features off of their feedback, and will continue to do so.
Almost a year later...still satisfied.
Kommentare: TotalMD provides what I need to perform billing for both hospital and office practices. It's easy to use, has a great support team as well as customer service team. The account rep calls quarterly to check in and to see if there are any issues. Over the past year I have dealt with implementation, tech support, training and customer service and everyone has always been extremely nice, helpful and always followed up with me. What a great team!
Vorteile:
The system is easy to use and user friendly. Since no one is perfect, the system allows you to make corrections fairly simple.
Nachteile:
The report area is fairly basic in the output. There are several ways to get useful and needed information but the reports are not in a presentable format. I would love to see some updates to the reports presentation.
Antwort von DentiMax
vor 4 Jahren
Hi Lisa, Thank you so much for sharing your feedback. We're glad that you are finding TotalMD easy to use! Regarding reports, we will be making some updates with the next version of the software. Looking forward to your feedback once that is available!
In Betracht gezogene Alternativen:
The best!
Kommentare: Did its job!
Vorteile:
It's simple and affordable to use 😊. Highly recommend it
Nachteile:
Needs its own clearinghouse link to make it a bit more comfortable
Antwort von DentiMax
vor 5 Jahren
Hi Nadezhda, Thank you so much for your review. We are glad that you found the system simple to use. TotalMD now has its own clearinghouse option. You can learn more about it here: https://youtu.be/G4yxXT3sffo Thank you again. We appreciate your business!
Great Features at a Value Price
Vorteile:
TotalMD is packed with standard features of many programs providers use in their office. However, TotalMD stands out with its ease of use and add-on features like TotalMD Communicator and Patient Portal. Both of which come at a low cost. By switching over to TotalMD as a host I get better customer service, timely software updates, and I've reduced my hosting and software cost by nearly fifty percent.
Nachteile:
Nothing to dislike, the software is customizable to your specialty and it's easy to use.
Kommentare: We are a medical billing/coding company and work with numerous private practice specialty doctors. Prior to switching to TotalMD, our biggest complaint with the previous system was the lack of ease to use. Our employees would have to maneuver over numerous screens/tabs in order to find what they were looking for. The patient ledger was simply a nightmare! It was so difficult to match up "doc numbers" to see what was paid to what. That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc. So, as I went on my hunt for a new practice management program, the readable patient ledger and ease of use was top on my list. After an exhausting search for a program, I finally found TotalMD. Aside from the simplicity of use, the patient ledger was gorgeous. All the line items were organized according to date and each line item had its own readable story. Being able to attach notes to each line item so clearly made everyone's job so much easier. There was no guessing game nor calling another member for explanation on a patient's account. TotalMD's reports (customizable!) are glorious. I was able to get any report I wanted. I could request for any type of filters imaginable. TotalMD is by far, the easiest and most comprehensive of all the products I researched. For small to medium sized practices, it is a dream come true. Easy to use, easy to customize and all my doctors absolutely love the scheduling feature. I can auto post e.o.bs directly onto TotalMD from my clearinghouse and my doctors have seamless connections with their EHR programs. I cannot rave about how much time TotalMD has given back to me and my staff thanks to their easy to use, easy to read, easy to customize program. They have great tech and sales support. We are never left more than a day without some sort of answer or communication. TotalMD really delivered 5 stars on this product.
Truly Total MD is the total package
Vorteile:
I love that it's an all in one. No more having to run 2 or 3 different programs to schedule patients,run payroll and keep records. It makes it so easy to keep track of insurance information including which claims have been paid and which ones are still pending. It helps in scheduling so no more double booking and it efficiently keeps track of payroll because we all know a properly paid employee is a happy employee. Overall it makes my job so much easier and keeps the office running smoothly.
Nachteile:
It can be a little slow in the mornings when we reboot the computers but other than that I have no complaints
Easy to use but could use some updating for facility billing and report staff
Kommentare: If they did some updating on facility billing and found a new report writer (or provided customer support training to their existing report writer), I'd be much more comfortable recommending them to colleagues.
Vorteile:
Easy enough to learn and easy enough to use. It's fairly customizable as far as viewing and some of the support staff can help accommodate issues.
Nachteile:
They don't seem 100% ready for UB04 (facility) billing. They have one report writer and he always seems inconvenienced if we need help. He also refuses to work on any reports that were sent to us by someone else (within their company) or if we have had any changes made to the reports. We have found it very hard to get help from him and there are no other options when it comes to reports or forms (including a printed UB04 form).
Kommentare: I own a small billing company and was just starting out when I needed a better management system. I have over 25 years experience in billing and management, in those years I have implemented several of the top of the line systems. I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best! I started with the basic and just upgraded to the Avanced version. I have been extremly happy with my system and with the support that I get from customer service. I know from past experiences with other systems that they seem to get most of your money when it comes to the support, not with TotalMD. They let you go at your own speed of training, they do not pressure you to train. They let you use the system and then just call when you get ready for some training or you just need a little help with small tasks. I have been loving the reports that they can produce, they can make just about any report you want for a very reasoable price and in some cases they do not charge, just depends on how extensive the report is. You can also create your own if you have some knowledge in that area. I would highly recommend (and do) to anyone looking for a reasonable system that will do anything you want and need. There is no yearly fee which is unheard of with other systems, that is one area that really caught my attention. I have worked on several systems over the years, expensive systems and you can trust me when I tell you this one has risen to the top, I cannot see myself using any other system!