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Was ist Workbooks?

Die webbasierten CRM- und Geschäftslösungen von Workbooks bieten dir die Tools, die du benötigst, um das Wachstum zu beschleunigen, Geschäftsprozesse zu automatisieren, Betriebskosten zu senken und die Kundenbetreuung zu verbessern.

Die Technologie geht über Vertrieb, Marketing und Kundenbetreuung hinaus und umfasst ebenso Auftragsverwaltung, Auftragsabwicklung, Rechnungsstellung und Kundenbetreuung. Die Anwendung ist cloudbasiert, einfach zu bedienen und wettbewerbsfähig.

Finde heraus, warum die Anwendung zum führenden CRM-Produkt des Jahres gewählt wurde.

Wer verwendet Workbooks?

Die CRM- und Geschäftsanwendungen eignen sich für alle Branchen.

Workbooks Software - 1
Workbooks Software - 2
Workbooks Software - 3
Workbooks Software - 4
Workbooks Software - 5

Du bist nicht sicher, ob Workbooks das Richtige ist? Mit einer beliebten Alternative vergleichen

Workbooks

Workbooks

4,3 (109)
34,00 $
Monat
Kostenlose Version
Kostenlose Testversion
93
17
4,1 (109)
4,1 (109)
4,3 (109)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
25,00 €
Monat
Kostenlose Version
Kostenlose Testversion
195
26
4,0 (18.402)
4,0 (18.402)
4,1 (18.402)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Verfolgung von Interaktionen

Bewertungen über Workbooks

Durchschnittliche Bewertung

Gesamt
4,3
Benutzerfreundlichkeit
4,1
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
45%
4
41%
3
12%
2
1%
1
1%
Abigail
Abigail
Business Support Analyst in UK
Verifizierter Nutzer auf LinkedIn
Alternative Streitbeilegung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TDS Workbooks review

5,0 vor 5 Jahren

Kommentare: I have always loved working with Workbooks. All of their staff have never failed to be as helpful as they can be, and they are very quick to support us with any issues or queries that we may have. Their CRM package is very different to the kind of platform that a company like TDS would require but they have always helped us customize our databases so that we are able to support our products as best we can. Support team, in particular, stand out as a team that provides star service whenever we need help, and I cannot praise them enough.

Vorteile:

Workbooks is easy to use and intuitive. We have customised our databases heavily to support our products and this has only made Workbooks better for us as a company. It is largely a self-service platform and means that we have a lot more control of our data than we had with our previous provider.

Nachteile:

I would like more information when I receive errors when creating reports, or a bit more content on the Knowledge Base about this so that I do not need to refer my queries to Support as often.

Dan
IT Manager in UK
Erneuerbare Energien & Umwelt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Our cloud-based CRM that let us make profits without too much technical know how

4,0 vor 2 Jahren

Kommentare: Good product, with good people behind it.The acquisition and deployment process was comprehensive and gave us confidence in the product.

Vorteile:

It is cloud-based, the support is second to none, and the product is flexible for customisation.Reporting is excellent. It is stable.

Nachteile:

Testing new releases are limited to around a month in advance, which is a tad shorter than we like.Inability to track mail from aliases, mail tracking is linked to the user's email address only.It is fairly expensive for a CRM system.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Not the best choice for a CRM

3,0 vor 2 Jahren

Kommentare: All in all I found this a frustrating system to work with and many of our users both current and historical did not engage with it leading to issues over data capture.

Vorteile:

Having used a number of CRM systems in the past, both off the shelf and bespoke, I inherited this one on starting a new role. As the administrator for the system I had full control on how the system was used. At the time of first engagement, the system had been in place for 2 years but non of the functionality had been integrated. As a CRM it was servicable for basic functionality

Nachteile:

Sending emails from within the CRM was possible although setting up templates had to be done on an email by email basis and had to be either text or full html. There was no wysiwyg functionality. For this, you needed to purchase the add on of Gatormail. This also meant that there was no automation on emails. Automation of functionality had to be done by the 3rd party vendor /support - whilst this comes as standard foran admin on most CRMs it was not in workbooks as it again required background set up rather than drag and drop. Reporting was also not drag and drop and was made harder requiring work by the 3rd party vendor /support. Adding in fields to a tab, 3rd party support ... this racked up costs on development that should have been done by the administrator. Data was strung across multiple tabs and windows making updating records time consuming and led to many of the users not engaging with the CRM and data not being captured. When reaching out to workbooks themselves they pushed us back to the 3rd party vendor each time.

Rob
Rob
Business Applications & Operations Manager in UK
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An ok start but strong development & quickly becoming reliant on its versatility once understood

4,0 vor 7 Jahren

Kommentare: The ability to move towards a single, powerful platform which streamlined business processes from marketing to sales and order processing and gave each area of the business full and powerful reporting.

Vorteile:

Support: Workbooks have a very strong and capable support team which really helps outweigh any of the slightly frustrating areas of the CRM. They are very quick to respond via email and very few problems taking longer than a single phone call to resolve. Capability / Flexibility: The system is extremely flexible. It allows a huge amount of different areas of the business to be logged, controlled and reported on. Some CRM systems can deal with lead tracking and customer tracking, but Workbooks very easily deals with this as well as all financial areas of the business sales orders, invoicing, purchasing and more. `Single Platform: linked to its flexibility, Workbooks, with the introduction of the Web Insights and Email Marketing platforms is able to deal with a contact end to end, from warming a lead up, to delivering a product once they have become a customer and then their journey via support and account management. Reporting: The reporting engine is so powerful that you can create virtually anything you can think of. I have only found one thing when creating reports that I wasn't able to do, even then it was a nice to have. Once you understand how the platform works, it becomes an invaluable tool.

Nachteile:

Capability / Flexibility: Although this is in the pros, it is not without its frustrations. The flexibility of the platform, in particular 'how' you make it fit what you need, also makes it difficult to understand. It is not immediately intuitive to customize and if you add modules after using it for some time, (like the advanced security) it can be extremely painful. Some areas of the platform seem overly convoluted and often either need the help of their support team (who are excellent) or sometimes a consultant which comes at extra cost. Reporting: Again, as the reporting engine is so powerful it creates its own downside due to being unintuitive and even with some understanding difficult to understand. You cannot simply open a new blank report and create even simple reporting without having some idea of the logic behind how it works. A number of other CRM's allow you create 'general' reports far easier due to a more simple interface but they lack the power. I think there are areas where the platform could be easier to use and therefore create some frustrations but if you are aware that you need to have training and understanding in how the platform works first, you will have a versatile and powerful tool for your business.

Kelly
Kelly
Export Sales Executive in UK
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Workbooks Review

4,0 vor 6 Jahren

Kommentare: With the Workbooks system we are able to capture the sales to order process and actively record this live data.Workbooks have a great support team who are always on hand to help and support our business when changes are required. This could be from a small field change through to a complete new pdf document.

Vorteile:

Workbooks allows our company to capture data and record the sales progress of our enquires through to order. It also allows us to create marketing campaigns and be able to understand the response rate of our campaigns. The reporting aspect of the workbooks is also very powerful and they run as live data which enable us as a business to monitor growth and orders as and when the data is created in workbooks. As a cloud based system this system allows are external users to have access to the workbooks system no matter there location.

Nachteile:

I would like more ability to be able to change layouts of PDF's so I can make changes as and when the business needs it.