Aldelo for Restaurants

Kommentare: Got an education on the restaurant POS system industry.. Very uninspiring indeed. Very few players with quality products. Everyone wants to process money transaction and software is becoming irrelevant.

Vorteile: Relatively easy to set up and make continual changes. Give you lots of adaptability. Lots of modifiers and preset menu items, especially for pizzarias.

Nachteile: They will shut your license down if you can't make a payment. I had a returned NSF and they gave no warning about pending shutdown. When i realized that payment was not made I tried calling right away and they DO NOT ACCEPT credit Cards for immediate payment. In the meantime, I was shut out of the system. They did not care. I had to pay wire transfer and wait until everything cleared on their part before being restored, took a total of 9 days. Can you afford that??. Any thing that is wrong from a network they will not fix or give any help, just pass the buck..Must pay for customer service after your term is up. Overall a very BAD customer service experience with them. Looking for a replacement ASAP. Will NOT recommend to anyone.

Kommentare: I've used many different POS systems in food industry. None of the POS comes at price you pay for Aldelo period. Not only that, 24/7 support is always good to have and never had any issues with program by itself. "Offline Mode" is a must for any POS and of course Aldelo has it. Very intuitive, ease of use and self explained software. Don't be fool by any other POS where they will try to sell you their product and talk Aldelo down as most of sales person will do. I have had experienced with MICROS (best for huge Corporation), Aloha (Good but too expensive), Cake (from Sysco! Really?) known for most horrible customer service and I have no idea why I'm even mentioning their name here. TouchBistro(best for IPAD integration but not too good for stationary places) etc...

Vorteile: As long as you have good hardware on it you are very pleased!

Nachteile: Make sure your computer has a large memory and fast processor. If not, most of your issues will come from that not the PROGRAM!

Vorteile: I have been using Aldelo for three years and it makes it really easy to connect the front of the house and the back of the house. Orders go in easy and the menu items are easily customizable for your benefit.

Nachteile: Some reports are very general and could use some advance features. It sometimes crashes and meanwhile tech support is 24/7 and good, when it comes to networks or OS issues they stay clear and you have to look for additional tech help.

Kommentare: Overall, adding Aldelo for Restaurants has been an incredible upgrade.

Vorteile: Aldelo is very easy for new employees to learn. Aldelo's "training mode" helps management onboard new employees quickly.

Nachteile: Back Office can be somewhat difficult to navigate. This may be due to our menus numerous modifiers.
Reports are more generic than I would like.

Kommentare: Saves time compared to writing out tickets and keeping count at the end of the night.

Vorteile: I can customize the menu items pretty well from the instant that the server clicks that button, when I don't have the problems listed below it functions as a pretty good POS system, its a shame that we have been using it for so long (10+ years) and they still can't seem to get their act together on these things.

Nachteile: Customer Support is 24/7, except for a holiday I called and they were closed (I don't know if its every holiday), I don't like that if windows updates itself it completely throws the program off and I have to call my computer guy (because apparently tech support that I paid money) for can't help me on everything related to the system, I don't like the slow response of the POS which can be a killer during rush hour and that I have to click the screen many, many times for a single task, another time killer. Sometime a single card transaction gets stuck in their Credit Card processing program which shuts all cards down after a while and if you don't already know how to fix it yourself be prepared to be put on hold as the 25th caller in line on a weekend.