Comm100 Live Chat
Wer nutzt diese Software?
Unternehmen, die Probleme lösen und Kunden auf möglichst effiziente und kostengünstige Weise zufriedenstellen müssen.
Durchschnittliche Bewertung70 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2009
Über Comm100 Live Chat
Die Comm100-Plattform für digitales Engagement ermöglicht Echtzeitinteraktionen online, auf Mobilgeräten oder mittels Nachrichten. Die Software unterstützt Unternehmen dabei, Fragen zu beantworten, Probleme zu lösen und Kunden zufriedenzustellen. Von Marketing und Vertrieb bis hin zu fortlaufendem Service und Support bietet Comm100 hervorragende digitale Erlebnisse, die den Umsatz steigern, ohne die Kosten zu erhöhen. Unternehmen wie HP, Advanced Auto Parts, die Stanford University und die Veridian Credit Union setzen Comm100 ein, um die Kundenerwartungen täglich zu übertreffen.
Comm100 Live Chat Funktionen
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für Comm100 Live Chat
Bewertet am 24.3.2019
The only chat / omnichannel customer support platform you'll ever need
Kommentare: We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
Vorteile: Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.
Nachteile: We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.
Bewertet am 20.12.2017
I can say that my overall experience is pretty good. I like working with this software.
Vorteile: The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.
Nachteile: I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme. There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.
Antwort des Softwareanbieters
von Comm100 an 25.12.2017
Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to firstname.lastname@example.org, or chat with us online. Thanks again for your review.