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Comm100 Live Chat
Was ist Comm100 Live Chat?
Die Comm100-Plattform für digitales Engagement ermöglicht Echtzeitinteraktionen online, auf Mobilgeräten oder mittels Nachrichten. Die Software unterstützt Unternehmen dabei, Fragen zu beantworten, Probleme zu lösen und Kunden zufriedenzustellen. Von Marketing und Vertrieb bis hin zu fortlaufendem Service und Support bietet Comm100 hervorragende digitale Erlebnisse, die den Umsatz steigern, ohne die Kosten zu erhöhen. Unternehmen wie HP, Advanced Auto Parts, die Stanford University und die Veridian Credit Union setzen Comm100 ein, um die Kundenerwartungen täglich zu übertreffen.
Wer verwendet Comm100 Live Chat?
Unternehmen, die Probleme lösen und Kunden auf möglichst effiziente und kostengünstige Weise zufriedenstellen müssen.
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Comm100 Live Chat
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Bewertungen über Comm100 Live Chat
One of the most intiutive live chat tools
Vorteile:
The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install
Nachteile:
1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website
I have been using comm100 for the last 5 and a half years now. So far so good.
Kommentare: COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.
Vorteile:
1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.
Nachteile:
Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.
Antwort von Comm100 Network Corporation
vor 7 Jahren
Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!
Comm100 didn't care about our data
Kommentare: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Vorteile:
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Nachteile:
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Antwort von Comm100 Network Corporation
vor 5 Jahren
Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
Using it for a few months
Vorteile:
I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.
Nachteile:
There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.
Antwort von Comm100 Network Corporation
vor 7 Jahren
Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!
Awesome
Kommentare: I am able to work more efficiently thanks to this system.
Vorteile:
The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.
Nachteile:
Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.
Antwort von Comm100 Network Corporation
vor 7 Jahren
Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!
