Comm100 Live Chat

Comm100 Live Chat

von Comm100

Wer verwendet Comm100 Live Chat?

Unternehmen, die Probleme lösen und Kunden auf möglichst effiziente und kostengünstige Weise zufriedenstellen müssen.

Was ist Comm100 Live Chat?

Die Comm100-Plattform für digitales Engagement ermöglicht Echtzeitinteraktionen online, auf Mobilgeräten oder mittels Nachrichten. Die Software unterstützt Unternehmen dabei, Fragen zu beantworten, Probleme zu lösen und Kunden zufriedenzustellen. Von Marketing und Vertrieb bis hin zu fortlaufendem Service und Support bietet Comm100 hervorragende digitale Erlebnisse, die den Umsatz steigern, ohne die Kosten zu erhöhen. Unternehmen wie HP, Advanced Auto Parts, die Stanford University und die Veridian Credit Union setzen Comm100 ein, um die Kundenerwartungen täglich zu übertreffen.

Comm100 Live Chat – Details

Comm100

http://www.comm100.com

Gegründet 2009

Comm100 Live Chat – Preisübersicht

Comm100 Live Chat ist verfügbar ab 29,00 $/Monat. Comm100 Live Chat bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Comm100 Live Chat findest du unten.

Startpreis

29,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Comm100 Live Chat Funktionen

Live Chat Software
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung

Comm100 Live Chat – Nutzerbewertungen

Zeigt 5 von 94 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.6/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.5/5

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Bewertet am 19.12.2017
Drew P.
Customer Solutions Engineer, Team Lead
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy interaction with customers.

Vorteile: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Nachteile: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Antwort des Softwareanbieters

von Comm100 an 22.12.2017

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Growing My Business

Bewertet am 14.6.2019
Sally P.
President
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office. The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat. I highly recommend this service!!

Nachteile: The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Comm100 works for us

Bewertet am 14.6.2019
Mark G.
President
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Vorteile: It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Nachteile: We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Comm100 didn't care about our data

Bewertet am 27.6.2019
Karim A.
association president
Informationsdienst, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Vorteile: nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Nachteile: the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Online Chat Services

Bewertet am 27.6.2019
Glenn L.
President
Elektrische/elektronische Fertigung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Vorteile: Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Nachteile: Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.