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Was ist Comm100 Live Chat?

Die Comm100-Plattform für digitales Engagement ermöglicht Echtzeitinteraktionen online, auf Mobilgeräten oder mittels Nachrichten. Die Software unterstützt Unternehmen dabei, Fragen zu beantworten, Probleme zu lösen und Kunden zufriedenzustellen. Von Marketing und Vertrieb bis hin zu fortlaufendem Service und Support bietet Comm100 hervorragende digitale Erlebnisse, die den Umsatz steigern, ohne die Kosten zu erhöhen. Unternehmen wie HP, Advanced Auto Parts, die Stanford University und die Veridian Credit Union setzen Comm100 ein, um die Kundenerwartungen täglich zu übertreffen.

Wer verwendet Comm100 Live Chat?

Unternehmen, die Probleme lösen und Kunden auf möglichst effiziente und kostengünstige Weise zufriedenstellen müssen.

Comm100 Live Chat Software - 1
Comm100 Live Chat Software - 2
Comm100 Live Chat Software - 3
Comm100 Live Chat Software - 4

Du bist nicht sicher, ob Comm100 Live Chat das Richtige ist? Mit einer beliebten Alternative vergleichen

Comm100 Live Chat

Comm100 Live Chat

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112
4,6 (1.672)
4,5 (1.672)
4,6 (1.672)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Comm100 Live Chat

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
75%
4
23%
2
1%
1
1%
Drew
Drew
Customer Solutions Engineer, Team Lead in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

5,0 vor 7 Jahren

Kommentare: Easy interaction with customers.

Vorteile:

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Nachteile:

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Antwort von Comm100 Network Corporation

vor 7 Jahren

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Chris
CTO in UK
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Everything you could want from a live chat system and more...

5,0 vor 4 Jahren

Kommentare: The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Vorteile:

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Nachteile:

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Patrick
Sr. Digital Marketing Manager in USA
Elektrische/elektronische Fertigung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comm100 Transforms Customer Interactions in a B2B Technology Space

5,0 vor 3 Wochen Neu

Kommentare: From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business.

Vorteile:

We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers.

Nachteile:

I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats.

Karim
association president in Türkei
Informationsdienst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comm100 didn't care about our data

1,0 vor 5 Jahren

Kommentare: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Vorteile:

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Nachteile:

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Antwort von Comm100 Network Corporation

vor 4 Jahren

Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rob
WFM Phone Routing Coordinator in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Comm100 has good pricing and functionality

5,0 vor 4 Jahren

Kommentare: Good customer service, good team, excellent follow through and easy to launch

Vorteile:

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Nachteile:

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though