--- description: Detaillierte Informationen über ConnectWise PSA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.com.de/software/107931/connectwise-manage Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107931/connectwise-manage?page=2) > Helpdesk von ConnectWise Manage: leistungsstarkes Ticketsystem mit zentraler Kommunikation; lässt sich in Tools integrieren, die du derzeit verwendest. > > Bewertung: **4.1/5** von 280 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ConnectWise PSA? Entwickelt für Unternehmen, die Technologie verkaufen und Service sowie Support dafür bieten – von Managed-Services-Anbietern und Cloud-Dienstanbietern bis hin zu Managed Print, VOIP und VARs. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 280 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ConnectWise - **Region**: Tampa, USA - **Gegründet**: 1982 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Irland, Kanada, Luxemburg, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Automatisiertes Routing - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Buchhaltung - CRM - Dashboard - Dokumentenmanagement - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundendatenbank - Leistungskennzahlen - Priorisierung - Problem-Management - Problemmanagement - Projektmanagement - Real-Time Notifications - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Service Level Agreement (SLA) Management - Service-Katalog - Supportticket-Management - Terminplanung - Third-Party Integrations - Ticket-Management - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wissensmanagement - Workflow-Management - Zeit & Kosten Verfolgung - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ## Integrationen (62 insgesamt) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... und 47 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) ## Ähnliche Kategorien - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) ## Alternativen 1. [N-central](https://www.capterra.com.de/software/13803/n-central) — 4.2/5 (253 reviews) 2. [NinjaOne](https://www.capterra.com.de/software/165889/ninjaone) — 4.7/5 (296 reviews) 3. [N-sight RMM](https://www.capterra.com.de/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [IT Glue](https://www.capterra.com.de/software/170401/itglue) — 4.6/5 (342 reviews) 5. [SuperOps](https://www.capterra.com.de/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Nutzerbewertungen ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Nachteile**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "CW PSA is the gold standard" — 5.0/5 > **Joshua** | *11. Juni 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. > > **Nachteile**: Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint > > Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Nachteile**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Great PSA system is you take the time to set it up according to your needs" — 5.0/5 > **David** | *29. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. > > **Nachteile**: The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. > > It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. ----- ### "ConnectWise PSA does many things well, but definitely could be better\!" — 4.0/5 > **Travis** | *29. Mai 2025* | Telekommunikation | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. > > **Nachteile**: Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. > > For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107931/connectwise-manage?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/107931/connectwise-manage) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten