--- description: Detaillierte Informationen über ConnectWise PSA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.com.de/software/107931/connectwise-manage Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107931/connectwise-manage?page=2) > Helpdesk von ConnectWise Manage: leistungsstarkes Ticketsystem mit zentraler Kommunikation; lässt sich in Tools integrieren, die du derzeit verwendest. > > Bewertung: **4.1/5** von 273 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ConnectWise PSA? Entwickelt für Unternehmen, die Technologie verkaufen und Service sowie Support dafür bieten – von Managed-Services-Anbietern und Cloud-Dienstanbietern bis hin zu Managed Print, VOIP und VARs. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 273 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ConnectWise - **Region**: Tampa, USA - **Gegründet**: 1982 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Irland, Kanada, Luxemburg, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Automatisiertes Routing - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Buchhaltung - CRM - Dashboard - Dokumentenmanagement - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundendatenbank - Leistungskennzahlen - Priorisierung - Problem-Management - Problemmanagement - Projektmanagement - Real-Time Notifications - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Service Level Agreement (SLA) Management - Service-Katalog - Supportticket-Management - Terminplanung - Third-Party Integrations - Ticket-Management - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wissensmanagement - Workflow-Management - Zeit & Kosten Verfolgung - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ## Integrationen (64 insgesamt) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... und 49 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) ## Ähnliche Kategorien - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) ## Alternativen 1. [SuperOps](https://www.capterra.com.de/software/1017782/superopsai) — 4.6/5 (65 reviews) 2. [N-central](https://www.capterra.com.de/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.com.de/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.com.de/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Atera](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (446 reviews) ## Nutzerbewertungen ### "Connectwise Manage" — 4.0/5 > **Daren** | *11. Dezember 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. > > **Nachteile**: The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. > > We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems ----- ### "Complete solution but slow as molasses" — 4.0/5 > **Yeprem** | *12. Februar 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. > > **Nachteile**: Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28. April 2025* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: There is a large number of things you can do in and use for in PSA. > > **Nachteile**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12. Dezember 2025* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Nachteile**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13. Dezember 2025* | Öffentliche Sicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Nachteile**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107931/connectwise-manage?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/107931/connectwise-manage) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten