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Wer verwendet ConnectWise Manage?
Entwickelt für Unternehmen, die Technologie verkaufen und Service sowie Support dafür bieten – von Managed-Services-Anbietern und Cloud-Dienstanbietern bis hin zu Managed Print, VOIP und VARs.
Was ist ConnectWise Manage?
Optimiere deine Kundenserviceprozesse mit ConnectWise Manages leistungsstarker Helpdesk-Plattform. ConnectWise Manage nutzt das proprietäre und marktführende Ticketing-System, mit dem Technologielösungsunternehmen ihren Kund*innen erstklassige Unterstützung bieten können. Mit der Helpdesk-Plattform und dem Ticketing-System von ConnectWise Manage kann dein Team Serviceanfragen schnell und effizient empfangen, verarbeiten und beantworten.
ConnectWise Manage – Details
ConnectWise
http://www.connectwise.com
Gegründet 1982
ConnectWise Manage mit ähnlichen Produkten vergleichen
Startpreis
Kostenlose Version
Gratis Testen
ConnectWise Manage – Bereitstellung und Support
Kundenbetreuung
- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat
Einsatz
- Cloud, SaaS, webbasiert
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (mobil)
- iPhone (mobil)
- iPad (mobil)
Training
- Persönlich
- Live Online
- Webinare
- Dokumentation
- Videos
ConnectWise Manage Funktionen
Help-Desk-Software
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CRM
- Call-Center-Management
- Chat / Messaging
- Daten-Import / -Export
- Dokumentenspeicher
- Drittanbieter-Integration
- E-Mail-Management
- E-Mail-Vorlagen
- Echtzeit-Benachrichtigungen
- Echtzeit-Chat
- Feedback-Management
- Hilfe Desk-Management
- IT-Asset-Management
- Kundendatenbank
- Kundenhistorie
- Kundenportal
- Kundenspezifisches Branding
- Leistungskennzahlen
- Live-Chat
- Makros/Antwortvorlagen
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Priorisierung
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Social-Media-Integration
- Supportticket-Management
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Support-Tickets
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
- Workflow-Konfiguration
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Überwachung
IT-Management-Software
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Audit Trail
- Aufgabenmanagement
- Benutzer-Management
- Berichterstattung und Statistik
- Chat / Messaging
- Compliance Management
- Dashboard
- Daten-Import / -Export
- Datenvisualisierung
- Drittanbieter-Integration
- Echtzeit-Aktualisierungen
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeit-Daten
- Echtzeitüberwachung
- Einmalige Anmeldung
- Ereignisprotokolle
- IT-Betriebsmittelverwaltung
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Konfigurierbarer Workflow
- Korrektur-Management
- Kundenspezifisches Branding
- Leistungskennzahlen
- Lizenzmanagement
- Remote-Monitoring und -Management
- Remote-Zugriff/-Kontrolle
- SSL-Sicherheit
- Self-Service Portal
- Server-Überwachung
- Service Level Agreement (SLA) Management
- Störfallmanagement
- Ticket-Management
- Uptime-Berichterstattung
- Veränderungsmanagement
- Warnungen / Eskalation
- Wartungsplanung
- Wirtschaftsprüfung-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Überprüfung von Vorfällen
- Überwachung
IT-Service-Software
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Aufgabenmanagement
- Berichterstattung und Statistik
- CRM
- Compliance Management
- Dashboard-Erstellung
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail-Management
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeitüberwachung
- IT-Asset-Management
- IT-Betriebsmittelverwaltung
- Integration des aktiven Verzeichnisses (AD)
- Inventarverwaltung
- Konfigurationsmanagement
- Konfigurierbarer Workflow
- Kundenportal
- Kundenspezifisches Branding
- Priorisierung
- Problem-Management
- Projektmanagement
- Release-Management
- SSL-Sicherheit
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Service-Katalog
- Serviceberichterstattung
- Störfallmanagement
- Supportticket-Management
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Support-Tickets
- Vermögensanlagen-Lebenszyklus-Management
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Warnungen / Eskalation
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Überwachung
ITSM Tools
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Aufgabenmanagement
- Berichterstattung und Statistik
- CRM
- Chat / Messaging
- Dashboard-Erstellung
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail-Management
- Hilfe Desk-Management
- IT-Betriebsmittelverwaltung
- Integration des aktiven Verzeichnisses (AD)
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Konfigurierbarer Workflow
- Kontrolle des Genehmigungsprozesses
- Kundenportal
- Kundenspezifisches Branding
- Multi-Channel-Kommunikation
- Priorisierung
- Problem-Management
- Projektmanagement
- Release-Management
- Rollen-basierte Genehmigung
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Service-Katalog
- Störfallmanagement
- Supportticket-Management
- Umfragen & Feedback
- Verfolgen von Support-Tickets
- Verfolgen von Vermögensanlagen
- Verfügbarkeit-Management
- Vermögensanlagen-Lebenszyklus-Management
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Warnungen / Eskalation
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Überwachung
Managed Services Provider Software (MSP)
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Anpassbare Berichte
- Anti-Virus
- Audit Trail
- Aufgabenmanagement
- Automatische Sicherung
- Backup und Recovery
- Berichterstattung und Statistik
- CRM
- Compliance Management
- Dashboard
- Daten-Import / -Export
- Datenvisualisierung
- Drittanbieter-Integration
- Echtzeit-Aktualisierungen
- Echtzeit-Analytik
- Echtzeit-Berichterstattung
- Echtzeit-Daten
- Echtzeitüberwachung
- Ereignisprotokolle
- Hilfe Desk-Management
- IT-Betriebsmittelverwaltung
- Integration des aktiven Verzeichnisses (AD)
- Inventarverwaltung
- Konfigurationsmanagement
- Korrektur-Management
- Kundenspezifisches Branding
- Leistungskennzahlen
- Live-Chat
- Problemmanagement
- Projektmanagement
- Remote-Monitoring und -Management
- Remote-Zugriff/-Kontrolle
- Richtlinien Managemen-
- SSL-Sicherheit
- Self-Service Portal
- Server-Überwachung
- Service Level Agreement (SLA) Management
- Störfallmanagement
- Supportticket-Management
- Terminplanung
- Vertrags-/Lizenz-Management
- Wartungsplanung
- Wirtschaftsprüfung-Management
- Workflow-Management
- Zusammenfassende Berichte
- Überwachung
Siehe die vollständige Managed Services Provider Software (MSP) Liste
PSA-Software (Professional Services Automation)
- API
- Abrechnung & Rechnungsstellung
- Abrechnungsfähige Positionen nachverfolgen
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Angebote / Schätzungen
- Angebotserstellung
- Anpassbare Berichte
- Anpassbare Felder
- Aufgaben-Fortschrittsverfolgung
- Aufgabenmanagement
- Aufgabenplanung
- Aufgabenplanung
- Berichterstattung und Statistik
- CRM
- Dokumentenmanagement
- Dokumentenspeicher
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail-Management
- Echtzeit-Aktualisierungen
- Echtzeit-Analytik
- Echtzeit-Berichterstattung
- Echtzeit-Daten
- Fortschrittsverfolgung
- Gantt-/Zeitstrahlansicht
- Kalenderverwaltung
- Kontrolle des Genehmigungsprozesses
- Kostenverfolgung
- Kundenportal
- Leistungskennzahlen
- Mehrere Projekte
- Portfoliomanagement
- Prognose
- Prognosen
- Projekt-Nachverfolgung
- Projekt-Workflow
- Projektmanagement
- Projektplanung
- Projektvorlagen
- Projektzeiterfassung
- Rechnungsmanagement
- Ressourcenmanagement
- Ressourcenzuordnung und -planung
- Timesheet Management
- Werkzeuge zur Zusammenarbeit
- Workflow-Management
- Zeit & Kosten Verfolgung
- Zugriffskontrollen / Berechtigungen
- Überwachung
Siehe die vollständige PSA-Software (Professional Services Automation) Liste
ConnectWise Manage Alternativen
Mehr Alternativen zu ConnectWise Manage
ConnectWise Manage – Erfahrungen
Alle 192 Nutzerbewertungen lesen
Jared M.
Alternatives Considered:
CRM for the Best in the Biz!
Comments: With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best.
Pros:
ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).
Cons:
Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.
Glenn M.
Alternatives Considered:
Good Product, Deployment Can Take Some Work
Comments: We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.
Pros:
Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.
Cons:
There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.
Michael H.
Alternatives Considered:
ConnectWise is a horrible company and has mediocre products
Comments: Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.
Pros:
ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.
Cons:
It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.
David G.
Getting dated with only minor revisions
Pros:
The software has a lot of features, and in fairness most of them we will never use. Unfortunately, there has been nothing major released in the past few years. All new features are from acquired companies and are a hefty Bolton.
Cons:
Clunky UI and can be pricey. Integrations work but never feel quite integrated. ConnectWise Manage has not progressed much over the past few years, with every update only bringing minor changes. Account Manager has lost touch and only every contacts you when there is a sales opportunity.
Yeprem A.
Complete solution but slow as molasses
Pros:
Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous.
Cons:
Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.
