--- description: Detaillierte Informationen über SysAid zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.com.de/software/107225/sysaid Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107225/sysaid?page=2) > SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management > > Bewertung: **4.5/5** von 523 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SysAid? Wir bedienen Organisationen aller Größen und Branchen, von KMUs bis zu Fortune-500-Unternehmen. Jede SysAid-Edition, vom Help Desk bis zum ITSM, kann an Ihre Unternehmensbedürfnisse angepasst werden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 523 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SysAid - **Region**: Toronto, Kanada - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: 89,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Türkisch, Ukrainisch, Ungarisch, Urdu, Usbekisch - **Verfügbare Länder**: Albanien, Andorra, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Grönland, Guernsey, Irland, Island, Isle of Man, Italien und 33 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisierung von Geschäftsprozessen - Barcode/Ticket Scanning - Benutzer-Management - Berichterstattung / Analyse - Chat / Messaging - Chatbot - Compliance Management - Dashboard - Daten-Import / -Export - Drag-and-Drop - Echtzeit-Chat - Ereignisprotokolle - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Kundenbetreuung - Kundendatenbank - Leistungsüberwachung - Mehrsprachig - Multi-Channel-Kommunikation - Problem-Management - Real-Time Monitoring - Release-Management - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Rollen-basierte Genehmigung - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Third-Party Integrations - Ticket-Management - Uptime-Berichterstattung - Verfolgen von Vermögensanlagen - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow Automation - Workflow-Konfiguration - Zugriffskontrollen / Berechtigungen ... und 20 weitere Funktionen ## Integrationen (28 insgesamt) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... und 13 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Zoho Desk](https://www.capterra.com.de/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "SysAid: Your AI-powered sidekick for smarter, faster IT support" — 4.0/5 > **Joel Jacob** | *22. April 2025* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: SysAid brings everything under one roof—ticketing, automation, asset management, and now AI with Copilot > > **Nachteile**: SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users. ----- ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5. September 2024* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Nachteile**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2. Juli 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Nachteile**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5. November 2025* | Medizinische Geräte | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Nachteile**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "A Reliable and Feature-Rich IT Service Management Solution" — 5.0/5 > **Toluwalope** | *9. Juli 2026* | Bankwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about SysAid is the ticket management and automation features. They make it easier to manage incidents, improve response times, and cut down on manual tasks. I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing. > > **Nachteile**: The main area I think SysAid can improve on is the user interface. Although the platform has a lot of useful features, navigating some sections isn't always straightforward. Making the navigation simpler and improving the report creation process would make the overall user experience much better. > > Overall, our experience with SysAid has been positive. The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations. ----- Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107225/sysaid?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/107225/sysaid) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten