--- description: Detaillierte Informationen über SysAid zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.com.de/software/107225/sysaid Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107225/sysaid?page=2) > SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management > > Bewertung: **4.5/5** von 521 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SysAid? Wir bedienen Organisationen aller Größen und Branchen, von KMUs bis zu Fortune-500-Unternehmen. Jede SysAid-Edition, vom Help Desk bis zum ITSM, kann an Ihre Unternehmensbedürfnisse angepasst werden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 521 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SysAid Technologies - **Region**: Toronto, Kanada - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: 89,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Hebräisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Barbados, Belarus, Belgien, Belize, Benin und 189 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Chat / Messaging - Compliance Management - Compliance-Verfolgung - Configuration Management Database (CMDB) - Dashboard - Drag-and-Drop - Ereignisprotokolle - Feedback-Management - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Kundenbetreuung - Kundendatenbank - Leistungsüberwachung - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Priorisierung - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Ticket-Management - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Konfiguration - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ... und 17 weitere Funktionen ## Integrationen (39 insgesamt) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... und 24 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [Workflow Management Systeme](https://www.capterra.com.de/directory/30091/workflow-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (760 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4084 reviews) 5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "SysAid: Your AI-powered sidekick for smarter, faster IT support" — 4.0/5 > **Joel Jacob** | *22. April 2025* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: SysAid brings everything under one roof—ticketing, automation, asset management, and now AI with Copilot > > **Nachteile**: SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users. ----- ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *30. Januar 2026* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Nachteile**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2. Juli 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Nachteile**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5. November 2025* | Medizinische Geräte | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Nachteile**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Verifizierter Rezensent** | *31. März 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Nachteile**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/107225/sysaid?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/107225/sysaid) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten