UsefulFeedback - Complaints Management Software

UsefulFeedback - Complaints Management Software

von iCasework

Wer nutzt diese Software?

Medium to large enterprises as well as local and central governments worldwide can take advantage of our out of the box solutions which helps them adhere to regulations and improve service levels.

Durchschnittliche Bewertung

1 Bewertung
  • Gesamt 5/5
  • Benutzerfreundlichkeit 5/5
  • Kundenservice 5/5
  • Funktionen
  • Preis-Leistungs-Verhältnis


  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten

Angaben zum Hersteller

  • iCasework
  • Gegründet 1998

Über UsefulFeedback - Complaints Management Software

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.

UsefulFeedback - Complaints Management Software Funktionen

  • Fall-Management
  • Feedback-Management
  • Formularverwaltung
  • Klassifikation der Beschwerden
  • Korrekturmaßnahmen (CAPA)
  • Kundenreklamations-Tracking
  • Problem-Nachverfolgung
  • Qualitätssicherungs-Management
  • Routing
  • Self-Service Portal
  • Social Media-Überwachung
  • Umfrage-Management

Die hilfreichsten Reviews für UsefulFeedback - Complaints Management Software

Flexible product that has helped us improve our performance

Bewertet am 13.3.2015
Phillip M.
Complaints Manager
Quelle des Nutzers 
Eigenschaften & Funktionalitäten

Kommentare: We use the company's software to manage our complaints and Freedom of Information requests. The flexibility of the product enabled the company to tailor the workflow to reflect our particular requirements. The product integrates seamlessly with our email software. The performance management side of the product is highly effective and has made a major contribution towards helping us to improve our response rates and ensure service improvements arising from complaints are recorded and carried out.

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