Hummingbird

Kommentare: We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.

Vorteile: This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.

Nachteile: There are glitches in some reporting, causing frustration and delay of tasks, errors.
Too many questions on forms that are more or less not helpful, causing more work for clinicians.
Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work.
It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.

Kommentare: The billing process is faster and reliable when it comes to holding bills for different reasons

Vorteile: The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Nachteile: Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Kommentare: When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Vorteile: We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Nachteile: Previously, it wasn't a web based software. But now they are. I'm happy about it.

Kommentare: It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

Vorteile: Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

Nachteile: Uses older version of firefox and sometimes you have to reinstall multiple times.

Kommentare: Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.

Vorteile: It is tailored towards hospice. Easy to use application.

Nachteile: Sometimes information gets stuck in the server