SchoolAuction.net

A shout out to SchoolAuction.net! Fabulous customer support~~timely, helpful and thorough. Thanks!

Vorteile:

We appreciate that SchoolAuction.net is forever improving itself. Supprt truly listens to feedback and then goes about making changes. We appreciate the easiness of the software to use for our Spring Gala and auction needs. We were especially pleased with showing off the catalog last year. Once our pics and descriptions were in and we published it to our families, we were really proud of how the catalog looked. It was very professional and gave our families a huge preview of what was to come at the event.

Great platform!

Kommentare: We loved using SchoolAuction.net and have already made plans to use it for our next event.

Vorteile:

This was an extremely easy platform to learn and set up. Anytime we got stuck and were not sure what to do, we were able to quickly find the answer in the help menus. The customer support was excellent!

Nachteile:

The only complaint we had was with the third party processor. However this was something that was outside SchoolAuction.net's control and their customer services in helping us navigate the problem was amazing.

Good for School Auctions only

Kommentare: It worked fine for the year we used it. I was frustrated by having to figure out a lot of work arounds to get what I wanted to do. Not very customisable and very limited creatively.

Vorteile:

What I was as able to create looked very good, but there was so much more I wanted to be able to do but couldn’t.

Nachteile:

Not very customisable for different types of organisations. Really is created to run school auctions. Very little muted in what one could create using this software.

Answered our prayers

Kommentare: We had been using a different auction package for a few years. It had a dated, inefficient interface. It tripped us up in the middle of our event. We needed something more modern and responsive. We were investigating more expensive, top-tier packages when another volunteer saw SchoolAuction.net in an ad. We read up on it and found it had the features we wanted, but seemed like just a small startup (loved the story, but could they support us?). I called and had their founder on the phone in no time and he quickly put me at ease with their ability to meet our needs and support our events. We decided to try it out and were not disappointed. The documentation was amazingly clear and very easy to follow. We got rapid support when we needed it. Including a few more calls to their founder who also helped us get connected with a payments gateway. We pulled off a great event and were even able to re-use the software for other events within the same year. ALL of our events yielded higher revenue than in past years as a result of their great tools and we saved money over the other packages we evaluated.

Vorteile:

Easy to learn and use. Great documentation. Superb customer service. Comprehensive feature set and flexible enough to meet needs outside of our original auction intent. Cannot recommend highly enough.

Nachteile:

Would have enjoyed a little more customization capability in the site look-and-feel, but the included templates were good enough to meet our needs.

Easy to use during the event

Kommentare: Those of us tasked with entering items and organizing were done so far ahead of schedule compared to prior years, that we had to go back and correct issues that arose later. Next time, we’ll just be patient. A good problem.

Vorteile:

Mobile/Tablet compatible, SaaS Intuitive, very little training for volunteers. Very easy to integrate credit card processing connection. Help videos to show volunteers. Extensive text-based help database as well. Multiple users at once; admin can set permissions. Option for online auction.

Nachteile:

Some signage/descriptions signage was only available in one export size/orientation and it wasn’t our desired size. Can’t add new user while in the screen to add new item. Must switch menus. Indicator for volunteer at check-out to pull certificate needs to be larger and/or a pop-up should be utilized. Managing seats at gala tables; doesn’t indicate well when particular table hits capacity. No option to suppress unavailable physical bidder paddle numbers (when using existing paddles). Silent auction tab sheet doesn’t continue to a second page for more entries. No place to include other expenses from event so we can build complete picture of our success.