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CallFire
Was ist CallFire?
Mit dem Cloud-Callcenter von CallFire kannst du dein Outbound-Dialing auf die Überholspur bringen. Lade deine Kontakte einfach hoch und der Power Dialer von CallFire verbindet dein Vertriebspersonal in wenigen Minuten mit Live-Leads. CallFire kann pro Agent bis zu vier Telefonleitungen anrufen und Nachrichten auf Anrufbeantwortern hinterlassen. CallFire spart Zeit, indem es belegte sowie falsche Telefonnummern aussortiert und sich um Anrufbeantworter kümmert. Agenten konzentrieren sich auf das Sprechen mit Live-Kundschaft, was die Effizienz gegenüber dem manuellen Wählen um 20 bis 30 % erhöht.
Wer verwendet CallFire?
Das CallFire-System eignet sich für Kundschaft jeder Größe. Die Software ist leicht skalierbar, um ein schlankes Start-up-Team zu maximieren oder die Effizienz auf Unternehmensebene zu verbessern.
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Bewertungen über CallFire
CallFire is an Effective & Affordable Solution
Kommentare: I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.
Vorteile:
- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful
Nachteile:
- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.
Callfire Review
Kommentare: It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
Vorteile:
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.
Nachteile:
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.
Where is the customer support? Can't log into my account, and can't reach anyone to get help!
Kommentare: Terrible. AWFUL. ABYSMAL. LAMENTABLE.
Vorteile:
It's relatively easy to use and setup, and the customer service used to be great.
Nachteile:
Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE.
Excellent for managing multiple call campaigns
Kommentare: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.
Vorteile:
Versatile, fairly easy to use, easy to customize.
Nachteile:
Sometimes tough to export data.
Use it all the time for my business
Kommentare: great software!
Vorteile:
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button
Nachteile:
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes
