EchoSpan Flexible 360

Easy to Use Platform and Great Support Team

Kommentare: EchoSpan Flexible 360 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs.

Vorteile:

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

Nachteile:

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

Excellent service; Quality Product

Vorteile:

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Nachteile:

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

In Betracht gezogene Alternativen: QuestionPro

Warum EchoSpan Flexible 360 gewählt wurde: the ability to analyze data at competency and super competency level

Zuvor genutzte Software: XM for Employee Experience

Gründe für den Wechsel zu EchoSpan Flexible 360: recommended from a colleague; quick service and help set-up (thank you [SENSITIVE CONTENT HIDDEN])

Customer Service is top-tier.

Vorteile:

We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.

Nachteile:

We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.

Echospan is the best choice for our organization

Vorteile:

The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.

Nachteile:

Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.

Best 360 Feedback Assessment and Employee Engagement Platform

Vorteile:

I have had the pleasure of utilizing this exceptional platform, and I must say, I am thoroughly impressed. Not only is EchoSpan incredibly user-friendly, but the abundance of customizable features truly allows for a tailored experience that meet our team's specific needs. The inclusion of validated rated items adds an extra layer of trust and reliability. What truly sets EchoSpan apart, it its top-notch client support. Any questions or concerns the team has is promptly addressed with care and expertise, leaving the team confident in the services provided. Overall, I cannot recommend this platform more for its seamless usability, extensive customization options, validated ratings, and exceptional client support.

Nachteile:

While it is a challenge to pinpoint any shortcoming, if I had to mention one aspect, it would be that with the extensive array of features and options, navigating through them might feel slightly overwhelming for newcomers. However, this minor hurdle is quickly overcome with the intuitive interface and helpful guides provided. Overall, this is merely a testament to the platform's richness in functionalities rather than a true drawback.