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CoSupport AI
Was ist CoSupport AI?
CoSupport Customer ist ein generativer KI-Chatbot, der Supportanfragen selbständig bearbeitet.
CoSupport Customer ist 24/7 in mehr als 30 Sprachen mit seiner patentierten Nachrichtengenerierungstechnologie verfügbar, welche die Art und Weise verändert, auf die Unternehmen ihre Kundenbetreuungsprozesse angehen.
CoSupport Customer ist ideal für die Verwaltung großer Mengen von Routineanfragen geeignet. Dies ist sehr effektiv für Unternehmen mit häufigen Kundenanfragen und erheblichem Automatisierungsbedarf.
Wer verwendet CoSupport AI?
Unternehmen, die die Effizienz und Genauigkeit in der Kundenbetreuung und im Geschäftsbetrieb mit einer patentierten KI-Technologie verbessern möchten, die Kundenantworten automatisiert und wertvolle Geschäftseinblicke liefert.
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CoSupport AI
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Bewertungen über CoSupport AI
Durchschnittliche Bewertung
Nutzerbewertungen nach Unternehmensgröße (Angestellte)
- <50
- 51-200
- 201-1.000
- >1.001
Bewertungen nach Punktzahl finden
Data analytics tool for each team member + content creation tool (two-in-one, AI based)
Kommentare: We became the real partners, meaning that the CoSupport AI team was dedicated to our project as if it were theirs. The goals were set properly from the very beginning, which led us to success. According to my team feedback, Label Your Data sales managers, marketologists, product managers and customer support agents use the AI assistant provided by this creative team on an everyday basis, saving time and effort.
Vorteile:
Our team liked most that CoSupport AI is a company focused on customer service enhancement (as you might have guessed from its title). They have expert knowledge in this domain, and today, our company benefits from CoSupport AI solution. There are plenty of AI products in the market; however, I have rarely encountered such attention to detail during product implementation. This ultimately determines our success, as with a quality product, we can provide high-quality customer service.
Nachteile:
There were no breaches of agreements, misunderstandings, or delays. I am completely satisfied with the collaboration.
Antwort von CoSupport AI
vor 5 Monaten
Thank you for sharing your detailed feedback about our services. We're thrilled to hear that CoSupport AI has been a valuable asset for your team.
Quick setup, 50% faster ticket processing
Kommentare: Using CoSupport AI’s solution has really changed the game for us, making the support of clients and developers quicker and smoother by fitting right into our CRM. It's been great seeing faster response times and getting thumbs up from our team about the AI's help.
Vorteile:
CoSupport Agent was easy to add to our system, the AI assistant didn't mess with our workflow, and actually made our support team quicker on their feet. The clear costs and straightforward talk from CoSupport AI made planning and setup stress-free.
Nachteile:
Truly, there hasn’t been a downside to our use of CoSupport AI; it met our project needs perfectly and even exceeded our expectations. Any initial synchronization between our teams was minor and quickly resolved, demonstrating the solution's adaptability and ease of integration.
CoSupport AI’s products added value to our business and our clients’ businesses
Kommentare: We were in search of a solution that would integrate into our emailing channels to speed up responses and not be bound by the need for investments while scaling up our customer service. CoSupport Customer, which is an AI assistant for customer service, hit all the goals we had in mind while planning this project.
Vorteile:
CoSupport AI’s solution significantly enhanced our KPIs in customer support. We reduced the first response time by 38% and the total resolution time by 31%. Moreover, today we can scale up our customer service without investing time and effort in hiring and onboarding agents.
Nachteile:
There wasn't anything I disliked about CoSupport AI.
Response time reduction by 98% due to AI assistant implementation
Kommentare: Our experience is completely positive. After CoSupport AI’s solution implementation, we reduced the response time in our customer service by 98% due to response automation.
Vorteile:
The most impressive thing about CoSupport AI is the team’s ability to create efficient AI solutions. Another impressive thing is smooth implementation.
Nachteile:
Our expectations are met, so there is not really anything to dislike.
