LawnPro

Kommentare: As a startup we purchased a lifetime membership/subscription for an incredibly reasonable price. We started one property at a time and have well over 350 clients. Some clients, of course, are one timers, but we have the ability to access all of their information.

Vorteile: Our biggest use of this software has been for the preparation and follow through of estimates. The system allows the users to be at a property, complete quotes, send them to homeowners or clients, and recieve a response. You can save commonly used items or services to make it easy to estimate accurately. For example if you install black mulch constantly, you can save the material price for 1 cu yd mulch, the install price, or delivery price. There is a lot of flexibility. It also makes it easy to track through the system and to create quotes for homeowners that are consistent over time. We also use it for accounting and we can see payments, overdue notices, and all kinds of financial transactions. We connect our quickbooks and we run payroll from the software as well.

Nachteile: We signed up many years ago and the features were kind of rough. There are a lot of features that I don't think have much use. There are things like chemical sprays, a map feature which we've never utilized and some other kinds of reporting that we NEVER use. That may just be specific to our company and other companies may find it helpful, but for us, I'd rather improve the accounting and estimate part of the program. I also think it's hard to search within the system. Let's say you know you installed mulch and planted pansies and those notes are in your system. There is no way to find that homeowner unless you sort by date, know their name or address, or know the estimate number and find your way to them. I have blanked on a client and it's taken me quite a while do dig them up. I often have to go back between emails and our software. Other than estimates, I don't email directly from the software.

Kommentare: Scheduling, invoicing, payments, etc all in one software simplifies a LOT. When you handle 8-12 properties every day and have to give customers an ETA, I just couldn't do it without LawnPro. If I have to make scheduling changes, it's super easy and straight-forward. I can tell they're working on it constantly so it just gets better and better. In my opinion, one of the best parts about LawnPro is the direct contact with someone who has authority to make changes and improvements, or who can explain the feature already exists and how to use it. Most other software developers require you to "submit a ticket" that goes into some system with hundreds of other "tickets" and IF it ever gets seen, it can be months or even years before you see the features you were asking for. LawnPro not only responds to any requests immediately but they actually incorporate good ideas very quickly. Very honest and responsive folks, and obviously not greedy.

Vorteile: The software is well written and very user-friendly. I've contacted customer service on multiple occasions with questions and requests for adding features. Not only do I get near immediate responses, but also immediate action. To request the addition of a feature one day and to be utilizing it only a couple days later is almost unheard of. I looked at a lot of software before choosing LawnPro and the others are either far too expensive, or just not as user-friendly. I could NOT run my lawn business without this software, I'd spend far too much time trying to keep track of things in spreadsheets.

Nachteile: There were only a couple of features I really needed that weren't already offered with this software when I first signed up, but I requested them and literally within days I was able to utilize those features. I couldn't ask for more. Excellent support, excellent code, excellent folks to work with.

Kommentare: We purchased the lifetime program back in 2016 and we started using it... mostly because it was so inexpensive! The was a definite learning curve and it was difficult to get ahold of anyone. I learned to adjust to the quirks and as the years marched by, I found that they were growing with me. About 2 years ago, customer rep. gave out his cell number for tech support. They have added more programmers and a BUNCH of new edits/options to the software. Right now, he is working on making the software more automated. I can't wait.

Vorteile: My favorite like how I can text customer rep. 24/7 and get a pretty fast response. I really like the mailing option. They put a color invoice into the envelope along with a with a return envelope. Very professional looking and I don't have to do the busy work. I like how you can select a bunch of services and assign a crew. I like how it sends them an email when we complete a service. I like how it syncs with quickbooks. I like how you can tag the customer/property. The list goes on and on...

Nachteile: To be honest, the list WAS long in the beginning and tech support WAS nonexistent... BUT not anymore. Every single suggestion and/or problem has been fixed or is in the process of being implemented.

Vorteile: I like that I can track and schedule jobs, add comments, keep track of customers, contacts, and track billing. Its easy to use and its improved since I tried a free trial about 4 years ago.

Nachteile: Little bit expensive on the full version for what you get. I also found that there are some bugs and you have to start all over sometimes. Customer service wasn't what I expect with a paid service.

Vorteile: The fact that invoicing, credits, payments, and mailing can all be handled in the same interface. Reporting is also good. There are many other great features that don't fit into our business model but are valuable tools for many landscapers out there.

Nachteile: Ad-supported model detracts from the user experience. The mobile website is functional but usually requires two taps on a button to select something (depending on what part of the UI you're using).