LawnPro

This software is awesome! These bad reviews are OLD

Kommentare: We purchased the lifetime program back in 2016 and we started using it... mostly because it was so inexpensive! The was a definite learning curve and it was difficult to get ahold of anyone. I learned to adjust to the quirks and as the years marched by, I found that they were growing with me. About 2 years ago, customer rep. gave out his cell number for tech support. They have added more programmers and a BUNCH of new edits/options to the software. Right now, he is working on making the software more automated. I can't wait.

Vorteile:

My favorite like how I can text customer rep. 24/7 and get a pretty fast response. I really like the mailing option. They put a color invoice into the envelope along with a with a return envelope. Very professional looking and I don't have to do the busy work. I like how you can select a bunch of services and assign a crew. I like how it sends them an email when we complete a service. I like how it syncs with quickbooks. I like how you can tag the customer/property. The list goes on and on...

Nachteile:

To be honest, the list WAS long in the beginning and tech support WAS nonexistent... BUT not anymore. Every single suggestion and/or problem has been fixed or is in the process of being implemented.

Lawn Pro - What a great product - Makes our business so effiencent

Kommentare: All staff being able to see work scheduled. Access to all customer and property information and details in one place, which also makes it super easy to amend and change details. Being able to quote and invoice on the go, this greatly helps our cash flow and as a small business cuts down on required office hours. Route Scheduling, meaning we are able to make efficiencies where possible on daily route planning.

Vorteile:

After using Lawnpro we have moved our business to totally paperless. Ease of use with all levels of staff is great. Means keeping a paper diary a thing of the past

Nachteile:

UK compatibility is currently being working on by the team at the moment and for us is the only downfall in only a few small area. These we are able to work around, but I am sure in the future with full integration it will be amazing. What helps is the team is actively working on thing at the moment to help with UK compatibility. Don't let this put you off as it really is a great product for any UK based lawn care business.

A completely horrible software and company

Kommentare: I am very disappointed and would never ever recommend this software to anyone. I have lost 2 customers due to their horrible system

Vorteile:

Nothing. I would like it if the customer support was actually helpful

Nachteile:

I had three different instances where my customer was auto charged an insane amount due to the system creating a random invoice and charging the customers card even though I had auto charge turned off. When I reached out to customer support I received absolutely no help and the customer support lady, [sensitive content hidden], was unprofessional and lazy. She wouldn’t help me and wouldn’t even get me in touch with someone above her.

Small landscaping company

Kommentare: Overall it has been good

Vorteile:

It took awhile to change from using another landscaping specific software system. But since I have used daily for awhile, I love the scheduling system for the jobs and then simply adding it to an invoice easily. I am exploring the other options and everything seems to be great.

Nachteile:

I wish the work clockcould be stopped and started for the same job. And if they could have a recurring monthly invoices.

Powerful System for tracking

Kommentare: Very positive. It has helped with everyone being able to access and see what is on the schedule and where the crews are in their daily route.

Vorteile:

I like the fact you can track overall time at a specific customers property for the whole season. I like the heads up of the schedule for the week and month. Its also got a ton of great features for tracking customer relationships as well as for tracking maintenance.

Nachteile:

The only downside I have found is for the financials it does not go in as much depth as Quickbooks, but I am still learning so I may have missed something that gives me more information that I am looking for.

Excellent CRM software for new landscaping business

Kommentare: My experience with whoever is behind the chat bot has been exceptional. I’ve never had to call them and can do everything from the app or computer. They even get back to me within a couple hours on weekends.

Vorteile:

It’s inexpensive and fairly simple to use. There are a lot of services on here that I don’t understand and would probably need someone to teach me how to use it. Customer service does get back to me quickly and the software engineers are quick to fix issue when they arise. Overall it’s a fine product for what I need right now.

Nachteile:

It took some time to get used to navigating. I would like to see an estimate button at the top of the dashboard on the mobile app because that’s what I mainly use this software for.

Anywhere access. Very functional.

Kommentare: For the most part, it has been a good addition to the business. Some of the features are probably very good but there is little explanation/training to help me understand how (and why) to use them. ie templates, automatic emails, etc.

Vorteile:

The fact that I can access from my phone, laptop, desktop, anywhere is so convenient. Allows several people to input data at different times with different access. Customer services flow through from input to service to completion, which is not something every software program has.

Nachteile:

Customer support is somewhat lacking. While I am able to get a text back, my suggestions/concerns are never fully answered. It seems like they are always "on a list" but never come to fruition.

Helps My Lawn Business Tremendously

Kommentare: My overall LawnPro experience has been great. Was not too difficult to learn how to use but it does have a learning curve like most software. Has everything I need for my small 2-4 man business. Makes my office activities way easier and I could not operate without it.

Vorteile:

The scheduling portion is my absolute favorite. Very easy to use and organize. Easy to move clients around, overall a great experience with the scheduling software.

Nachteile:

The cost of taking a credit card is more expensive than quick books and I really want to be able to get customers to sign a maintenance contract online from the software.

Lawn Care Review

Kommentare: Overall this is a great software and I am happy I switched to it.

Vorteile:

This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.

Nachteile:

Invoices being sent automatically. I can not find an easy way to automate invoices.

Lawn Pro is the best

Vorteile:

The Ease of use and great customer support.

Nachteile:

None so far, any problems that I run into are quickly explained by customer support.

Solid Software for my Business

Kommentare: I love the software and I plan on using it for many years to come. A really big improvement is the help desk is now built right into the software! There are so many features we have not started utilizing and the limiting factor is learning. I would LOVE to see more videos created on how to use the software to maximize its capabilities.

Vorteile:

LawnPro Software is a comprehensive program that checks all the boxes in what you need in order to run your business. From scheduling , routing, communications, invoicing, billing, and payments. It does a solid job of tracking and managing literally thousands of customers that we have. I love the email and texting features that have been added which are modern ways customers want to communicate. This feature needs to still be improved because customers think they are communicating with someone on say an iphone and send up .jpg or other files that are not viewable through the software.

Nachteile:

At times there are a lot of clicking you have to do to accomplish certain tasks. However, there have been many updates that have streamlined many processes within the software that have improved its overall effectiveness. Occasionally the software has been down, but not for any long periods of time. A strong recommendation is to ALWAYS do your updates to the system overnight, not in the middle of the day when user are trying to conduct business with it.

Not a bad program

Kommentare: Overall happy with the software but interface could be modernised, more UK compatibility made available and price of add ons expensive.

Vorteile:

I've been using it since 2010 and was chosen for the price and functionality. It is pretty easy to set up although a bit clunky. Great for estimates and invoices and customer management and seems to be pretty customisable. I found the built in calculators handy for things like mulch; although they are pretty basic saved me having to fire up additional programs. The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.

Nachteile:

I really wish their was more features that are compatible with UK services such as the SMS and stamps features. I don't really send that many letters but would be nice to have the option and would definitely use the the SMS feature but again no use in the UK and also feel that these ad on features are pretty expensive for what they are. I'm also disappointed at the QuickBooks integration as I use the Self Employed version which isn't supported. The customer portal is a great idea but again think it's rather expensive as with most of the add ons, although I am lucky as I bought the one time licence years ago. I also find the expenses feature pretty poor and not particularly easy to use and have made a few mistakes in the past and they were hell to resolve. Have found sending messages other than estimates and invoice fairly difficult as the templates are quite poor and don't do a great job of rendering the final message but I know it can be customised just need the time. Support is okay and the few time I've used it they resolve the issues but you have to keep on the ball as don't always understand what the problem you are experiencing is.

Great Software

Kommentare: I have had an over all great experience using LawnPro

Vorteile:

The billing feature is the best feature. When we first started, we were looking for something to bill our customers, but was not super expensive. LawnPro offered a free version. I was grateful for this offer because when we first started we didn't have a large income coming in. It helped us get on our feet without worrying about an extra bill.

Nachteile:

Sometimes I have to figure out how to use the feature. Mostly user friendly, but some times it takes a minute to figure the feature out.

Great Starting Business software

Kommentare: It is great software i love using it overall , just the lack of australian support still lets this product down for me,

Vorteile:

i love almost all functions of this program it is versitile keeps me organised and easy to use

Nachteile:

i don't like that it does not sync with ANY book keeping software here for the Australian market which really really lets it down, it creates a costly double entering process which is unnecessary for my business. Long term i would love to see a sync opportunity with XERO the leading book keeping software here in Australia, if this was to happen i could see it really taking off over here in Australia as it would be the only option for any user looking to find CRM capable of such great uses.

Time saver for Small Business

Kommentare: I love that I can schedule clients and teams of workers, print a cut list for each one, also being able to drag and drop a scheduled appointment into another time slot. I can change customer info on the page I'm on rather than having to go to another page to do that. There really is so much that this software does for me that it is hard to list all of the benefits for me. One of the most important features I love about this software is the fact that I can personally text [SENSITIVE CONTENT HIDDEN] and he responds very quickly to answer my questions, and they are always listening to their clients to see how the software can be improved.

Vorteile:

I love how this software is made with lawn care professionals in mind. And you can choose how much or how little you want to use of the services available. For example I choose to send my own invoices, but that is a service that is available to use with the software.

Nachteile:

I really don't have any Cons with the software, It has been a real life saver for me.

Ok for the price

Vorteile:

Fairly easy to use. They keep added features that help with daily scheduling and service options.

Nachteile:

Absolutely no phone tech support. You have to text them if you have any questions or issues. They will not talk to you on the phone ever. No matter what the issue. There have been several software updates that have caused major issues in the program itself that had detrimental results in the billing system. As in services showing up on my copy of the invoice but not on the client's copy they received. It took months for them to resolve that problem after they said twice they fixed it. It cost me clients because they thought I was adding on service charges to the invoices after sending them. Three separate times this happened in one season.

Mike Review

Kommentare: It mainly helps me with cutting time from Invoices to scheduling to expense categorization

Vorteile:

The design of estimates and invoices and the ease of use

Nachteile:

There are not a ton of support videos that i could find available

Awesome program

Kommentare: This has been a life saver. Everything is ready and available. Any questions I’ve had the staff and owner has been fantastic. A message away and a reply with very fast response!

Vorteile:

This is a must have program for business owners. I can schedule everything and know exactly what I am doing a year from now. The profit/loss, expense is excellent. I am very pleased with the invoicing. So much I like about this program. Nothing to Dislike. Saves me a lot of time!

Nachteile:

I really don’t have any cons to list. I like everything.

Simple yet effective

Vorteile:

I like the ease of use of LawnPro. I had tried probably about 10 different lawn based CRM/Scheduling softwares and I either didn't like them (overly simplified and not able to be customized to my business) or I couldn't understand and figure them out. LawnPro was simple and had all of the features I had been looking for from the beginning.

Nachteile:

At first the Mobile version was not as simply used as the desktop version. However I was assured they were working on it. They have had the app out for a few months now and it is just like using it on my computer. Simple and efficient.

Fair price with good features

Kommentare: Overall happy with the experience

Vorteile:

Easy to use billing. Schedule system is very easy to learn.

Nachteile:

quote system needs work. Wish you could quote a potential costumer without having to create a new customer as if they were a full customer

LawnPro

Kommentare: Overall LawnPro has benefited my business tremendously. It has been more cost effective for me as a smaller startup. It may not have all the features of some of the more expensive programs but it serves me well and it is starting to offer more of these features as updates come out.

Vorteile:

This software keeps me organized and helps me plan my routes to be most efficient. It also serves as my CRM and helps me manage my customer relations which is a very important aspect of every business.

Nachteile:

Lacks some automations that I would love to have. Setting up templates for automations has proven to be cumbersome as well.

Neighbors

Vorteile:

Cheap. Easy to use. new features all the time.

Nachteile:

Automations have to be repeating over time then stop then when you want theme to. Create a master automation for each section of the company. then set updates thats things were not updated for the end of the year and the beginning of the year.

excellent system

Vorteile:

This system is easy to use, and any questions I have are always answered not just in the same day, but minutes or even seconds after I submit the question. Customer service is unparalleled! This system also allows our customers to see all their information-past payments, current bills, estimates...it is easy to share with them so that they feel confident in the services they are receiving.

Nachteile:

There are some parts of the data entry that get tedious, but that is the nature of data entry for the most part anyway.

Best and Affordable

Kommentare: This software has allowed for the company to grow smoothly, and keeps up with so much. Any landscaper, lawncare company, or really any service oriented business could use this software.

Vorteile:

finances, scheduling, app, mobile, property calculator,

Nachteile:

This software is still in the process of becoming perfect, but it's close!!! I would say that there is only a few things I don't like and I'm working with the makers everyday to make it even better.

4 Star

Kommentare: I have been with lawnpro since I started my company, about 4 or 5 years. Have nothing but positive things to say.

Vorteile:

This software is very easy to use. I love that things are constantly getting added.

Nachteile:

I dont like that it doesn't sync to my quickbooks desktop