SetMe

The Success with SetMe

Vorteile:

I appreciate having access to macOS machines from a company we trust and highly value, Techline. In perfect timing, this product became available when we needed to white-glove a few projects with our macOS fleet. The road map they provide shows an encouraging and tentative timeline for implemented features. We look forward to the unattended access, session transferring between our team, and branding/customization!

Nachteile:

It's a new product, so with that comes bugs. But customer support has been exceptional (shoutout to [sensitive content hidden]) in responding to issues, so we are thankful for this product.

Superb compared to other options ...

Kommentare: very nice
I don't like that interruptions when i open setme console on another computer and i always get that another session was in session and i have to click and then close and then get going ... maybe add a MAC ADDRESS security option, so that any of these MAC addresses are allowed to use the set.me console. ?????

Vorteile:

not sure ... but certainly improvements over fixme. I would like the downloads function to be a bit more obvious when i goto www.set.me :: like a login link on that page.. Support has been VERY RESPONSIVE and has implemented several of my "wonderful" suggestions. :-)

Nachteile:

improve: I think that little square to minimize the top ribbon should go on the far left or right side so it doesn't eat up screen real-estate. I typically keep it there, but that extra vertical space getting used by the little square is a tad annoying....also: the scroll bar at the bottom of hte screen for multiple monitors needs to be bigger and a bright color like GREEN on BLACK or somthing so it obvious that there are multiple monitors .... ALSO: on unattended, sometimes when i connect to clients, they still have things open, would be NICE if maybe: the TEXT window auto-appeared in teh middle of their screen maybe to alert them that remoting is now happening, or something like that: I think maybe instead of just opening their screen that the bar appears to either texxt or remote open or something just to cause a delay maybe.

In Betracht gezogene Alternativen: TeamViewer Remote

Warum SetMe gewählt wurde: better options, improvements over fixme .... but I waited a long time to do it.

Zuvor genutzte Software: FixMe.IT

Gründe für den Wechsel zu SetMe: pricing, features, updates over fixme........................multiple other options, but pricing was just silly for my little business. teamviewer, and others

Network Technician

Kommentare: Meh, might hang on to fixme for a while yet till more issues are resolved.

Vorteile:

MFA authentication though smart phone apps. MAC remote support. Connects back to remote sessions after restarts (fixme would have problems with this).

Nachteile:

Top bar is annoying when in remote sessions. Scale it in to the window or allow it to be auto-hidden like in fixme. Admin rights to install setme as a service require the customer to click allow where fixme would just work. Still major clipboard issues just like with fixme if connected to more than one remote session. Less likely to connect back to remote session if joining a domain or changing any network or user profile settings than with fixme. Malware scan tools find SetMe as a threat. Some customers get stuck at connecting (after they have given us a the code) with SetMe and FixMe works fine.

A Great Remote Support Product with a great price.

Kommentare: Set Me has been a great experience an we use it company wide for our helpdesk and technicians to assist our members around the world.

Vorteile:

I like that the product is constantly updated to keep on top of the security aspects. We also like the unattended features and the means to secure who can and cannot access certain workstations.

Nachteile:

The fact that they push updates at any particular time and there are times when you are in a hurry to access a workstation that you have to wait for the application to update.

In Betracht gezogene Alternativen: TeamViewer Remote

Warum SetMe gewählt wurde: It was an upgrade of the other product and had more options so we made the switch.

Zuvor genutzte Software: FixMe.IT

Gründe für den Wechsel zu SetMe: Pricing and available features. Best value for the buck.

Surgically Precise Remote Computer Administration

Kommentare: SetMe is an indispensable part of my weekly workflow and I use it several times a day, and all day when I work remotely.

Vorteile:

The ability to switch monitors, locking the remote screen so that shoulder surfers can't audit the technician's work.

Nachteile:

At first, SetMe was slightly less responsive than FixMe.IT. Now, I can't detect any noticable difference.