ClubReady

Kommentare: Overall I've enjoyed using this software, it didn't take long to master it, and now that I have I will always use this for the business.

Vorteile: Have been using this software for almost 2 years now and the business could not run without it. It keeps track of all our old and new customers, keeps track of sales, and many more things that help the business run smooth. Best software for club management that I've ever used.

Nachteile: Sometimes the servers are unstable, and they would go out periodically. And this can be a detriment when making a sale because you can't access the software to run the customers payment.

Kommentare: I haven't found any particular benefit to ClubReady. We can't use their time clock because it doesn't suit our needs so we're going with When I Work. I have to report our sales tax every quarter and it used to be a breeze with MindBody, but now, it's added hours to my time to prepare sales tax. Using ClubReady has upended our purchase orders because the sizes and quantities keep falling out of the system. Our Retail manager has to keep adding them back in and this is adding to her workload.

Vorteile: ClubReady does a good job of driving sales, but for every day use and daily operations, it's abysmal.

Nachteile: Customer service is the worst. They have limited hours (7am-7pm CST Monday-Friday) and no hours on the weekend. If customer service cannot answer my question, then I have to create a ticket, and a ticket is answered anywhere from 24 hours to a few weeks. I contacted them regarding an accounting problem last week on Friday and I'm still waiting for someone to call me back. Apparently, the regular person in Accounting is out on vacation and there's no one else who can do her job and answer my questions. The online chat desk is even worse. I waited 22 minutes before ClubReady picked up while our operations manager waited over an hour before customer service picked up. Also, the reporting is awful. None of the numbers on their Remit reports match any of their other reports. The reports provided by ClubReady

Kommentare: I forgot to mention, the ease of inventory is amazing! Great turn around time for member issues.

Vorteile: This club manager has been my favorite by far. The simplicity, plus the level of depth offered for function is perfect. Member and prospect profiles are easily navigated. Agreements and invoices are specified by date AND time. As for prospects, i love that you can store notes, and set reminders for follow ups. Tasking and to-do items are the most important in any club. It's what keeps the system running. User settings, access and reports are managed by admin rights.

Nachteile: It looks a bit outdated. Mainly had problems with the updates to the software, and we hardly had cross club access available. Other than minor issues, i really miss using this manager.

Kommentare: I have been using it for over 3 yrs and don't see much of an improvements over the years. The quality of customer service through chat has gone down.

Vorteile: Managing your prospects and clients, scheduling, taking payments etc

Nachteile: Lack of understanding what customer needs and making the software self intuitive and easy of use.

Kommentare: This software came with exceptional customer support which made things easy when it came to issues, updates and just general training of the system.

Vorteile: The POS system was easy to use and process payments. Searching for client information was easily accessible through several different options of searching.

Nachteile: Club Ready had a lot of updates, which can be a good thing, but issues with CC payment processing before an update was a bit of a pain when you have customers waiting.