Humanity

Kommentare: GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text message and email communication, by just posting open shifts the schedule almost gets written by its self!

Vorteile: Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

Nachteile: The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Kommentare: As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.

Vorteile: As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Nachteile: Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Kommentare: Humanity is what my company uses to clock in and out and track schedules for all employees, it eliminates the issues around keeping tracking of time with our traditional digital time clock, it also is very easy to request time off, keep track when other employees call out, and their mobile app makes remote workdays a breeze.

Vorteile: Humanity is easy to use, learn, and understand. They have a nice mobile app which makes any remote workdays very easy to track. They make it simple to find the schedules of all employees within the company regardless of which department or office location they are in.

Nachteile: Sometimes clocking in and out remotes glitches but customer service is always fast to correct the issue.

Kommentare: We use it to build schedules for our entire team and keep track of time cards

Vorteile: It’s easy and user friendly. Allows us to quickly build schedules and move things round like building blocks. It also has a great system for keeping track of time cards.

Nachteile: It would be cool to have the option of making multiple schedules within one organization and adding it for other teams to view.

Kommentare: Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.
The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.

Vorteile: I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Nachteile: I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts). If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time. For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results. The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.