CommandBar

If we didn't have CommandBar for our app, we would have to build some inferior solution

Kommentare: Our users love having immediate self-service support and guidance with Commandbar.

Vorteile:

CommandBar gives us multiple “levers” to impact user experience. We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment. For example, we can use nudges to drive attention towards valuable features. We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat).

Nachteile:

I wish there were a public API to be able to pull analytics data from CommandBar into other tools. There is a client-side SDK but not a public API as far as a I know.

Quick to Install & Easy to Use

Kommentare: It was super quick to install and set up, and now it's a key feature in our web application without the need for our software engineers to build or maintain it! We can focus on the core functionality of our application, while CommandBar can bring all it's value on top!

Vorteile:

It's quick to install and easy to customise - so much quicker than building it ourselves! They're always adding new features and making it better for our customers. The support is very quick and they really engage with their customers!

Nachteile:

There are some very minor limitations in terms of customisation, but it's the reliable core functionality that we really care about!

Great tool for customer onboarding & communication

Vorteile:

We have found two uses of CommandBar: one is to guide customers through onboarding processes with step-by-step guides and interactive hints, and the other is to display pop-ups and notifications (nudges) to announce new features.

Nachteile:

One of the key features of CommandBar is its documentation search functionality. However, we haven't been able to use this feature yet because CommandBar lacks integration capabilities with our Knowledge base. It would be highly beneficial to find a way to integrate with more knowledge bases, even if it requires manual importing of HTML or TXT articles.

Using CommandBar for in-product AI help

Vorteile:

Copilot is one of the coolest applications of AI I’ve seen. The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried. Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products). The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere.

Nachteile:

Sometimes Copilot can be long-winded in a typical ChatGPT way. Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well.

Making search, otherwise an afterthought, front & center to your core product

Vorteile:

I love how many different use-cases one can solve with Command Bar! I mean everytime I speak to the team I learn a new and interesting thing to try out.

Nachteile:

I honestly have not found a single thing I dislike about the Command Bar product. Like any great product, it takes time to learn and use... but so far its been a joy