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Was ist Sirvoy?
Sirvoy bietet eine Reihe von Immobilien-Management-Tools, die ein Property-Management-System, Reservierungsformular und integrierte Channel-Manager enthalten. Es ist mächtig, Feature-Full-System ist unglaublich einfach zu benutzen und bietet Hoteliers die Flexibilität, die Software individuell auf ihre Bedürfnisse anzupassen. Die Einfachheit von Sirvoy bedeutet, dass der Setup mühelos ist und der Kundenservice für die laufende Schulung und Support 24/7 erreichbar ist.
Wer verwendet Sirvoy?
Sirvoy ist ein hochgradig anpassbares Property-Management-System und ein Channel-Manager, entwickelt, um allen Beherbergungsbetrieben gerecht zu werden. Benutzerfreundliche und funktionsreiche Software für einen überraschend kleinen Preis.
Wo kann Sirvoy bereitgestellt werden?
Über den Anbieter
- Sirvoy
- Ansässig in Dublin 4, Irland
- 2008 gegründet
Support für Sirvoy
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanisch-Samoa, Andorra, Argentinien, Australien und 119 weitere
Sirvoy Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Sirvoy bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Sirvoy ist ab 9,00 €/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Sirvoy
- Ansässig in Dublin 4, Irland
- 2008 gegründet
Support für Sirvoy
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanisch-Samoa, Andorra, Argentinien, Australien und 119 weitere
Sirvoy – Videos und Bilder
Sirvoy Funktionen
Bewertungen über Sirvoy
Does the job effortless
Kommentare: Amazingly fast (instant) response time and a true pleasure to deal with
Vorteile:
Easy to use and simple to setup. Fast working
Nachteile:
'extra's' need a bit more flexible options
Antwort von Sirvoy
vor 2 Jahren
Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!
Does everything I need and more
Kommentare: Very satisfactory. Plus all the extra characters required to answer this section
Vorteile:
"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"
Nachteile:
Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section
In Betracht gezogene Alternativen: Little Hotelier
Gründe für den Wechsel zu Sirvoy: Actually I considered switching after a couple years with Sirvoy. But they don't have the accounting data download features, or at least I couldn't find them.
Antwort von Sirvoy
vor 6 Monaten
Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie
A great product for hotels
Vorteile:
Does exactly what I want it to do. Customization of rooms, prices, calendar etc
Nachteile:
I would have liked to be able to customize the wording
Antwort von Sirvoy
vor 2 Wochen
Hi Clotilde, Thank you for the great review! We’re so glad to hear that Sirvoy is a perfect fit for your needs. Thanks for choosing us after your experience with Acuity Scheduling – we’re delighted to be part of your hotel's success! Kind regards, Jodie The Sirvoy Team
Not easy to work with anymore
Kommentare: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
Vorteile:
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
Nachteile:
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Antwort von Sirvoy
letztes Jahr
Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie
Great booking app for wilderness lodges with several accomodations!
Kommentare:
I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge.
I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc.
The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful.
The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.
Vorteile:
I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing.
Nachteile:
It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk.
Antwort von Sirvoy
vor 4 Monaten
Hi Kelsey, Thank you for sharing your kind words and feedback. We’re delighted to hear that Sirvoy has been a great fit for your lodge. We appreciate your suggestions and will share them with the appropriate team for review. Your insights are incredibly valuable as we continue to enhance Sirvoy. If you have any further questions or concerns, please don't hesitate to reach out to our support team—they're always here to help. Thanks again for choosing Sirvoy. We’re glad to have you with us! Regards, The Sirvoy Team
Sirvoy is the perfect choice for a small hotel
Kommentare: Very satisfied with the product. In particular, with the prompt response to support questions.
Vorteile:
Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.
Nachteile:
Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.
Antwort von Sirvoy
vor 4 Monaten
Hi Peter, Thank you for your fantastic review! We're thrilled that Sirvoy is the perfect choice for your hotel and that you're happy with our support team's quick responses. We're here to keep making things better for you! Best regards, The Sirvoy Team
Perfect allround booking system
Vorteile:
Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.
Nachteile:
That the system is quite basic, not that complex and it takes a while for new features to arrive.
Antwort von Sirvoy
vor 8 Monaten
Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie
Sirvoy is great; more quick tweaking will make it outstanding
Kommentare: 24/7 Tech support is the best! Improvements are rather slow.
Vorteile:
Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)
Nachteile:
I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category.
Antwort von Sirvoy
vor 4 Monaten
Hi Val, Thank you for taking the time to leave your feedback. It’s great to hear that Sirvoy’s features, particularly the SMS function and our 24/7 tech support, have been valuable to you. We appreciate your suggestions, and we want to let you know that our team is working on an update that will allow you to see the price for each night individually on invoices. We're continually considering improvements to enhance your experience, so keep an eye out for future updates. Our support team is always here if you need anything. Thank you for your continued trust in Sirvoy, we’re grateful to have you with us. Regards, The Sirvoy Team
The Woodland Lodge Gisselfeld
Kommentare: Satisfied. Quite easy to use. I mostly stay because of the support and price. The interface is quite outdated :-)
Vorteile:
The support and the price. Very helpful support. Fast and friendly. Not bot. Thank you for that!
Nachteile:
The looks, the booking engine (too many clicks) and not being able to alter site to my needs. Ex - being able to add extras to every room so the customers don't have to look for it.
In Betracht gezogene Alternativen: WooCommerce
Gründe für den Wechsel zu Sirvoy: Price and recommendation.
Antwort von Sirvoy
vor 4 Monaten
Hi Anette, Thank you for your positive feedback! Your satisfaction is our priority, and we appreciate your continued support. To assign mandatory extras, please navigate to: https://sirvoy.ie/blog/topic/register-your-rooms/offer-add-ons-or-extras/creating-mandatory-extras If you need further assistance, our 24/7 support team is always here to help. Our interface is regularly updated, so stay tuned for further improvements from our design team. Thank you for choosing Sirvoy! Regards, The Sirvoy Team
Good for managin my hostels.
Kommentare: I am very pleased, easy to use, good support and i am familiar with the setup. After ten years with Sirvoy, i have no plans to change.
Vorteile:
"I really like how easy it is to manage my two hostels in the archipelago of Stockholm with Sirvoy. I choosed it because it has good paymentoptions for our guests, and it is easy to integrate on our own homepages."
Nachteile:
The backoffice part about economy, invoices is not perfect. I want to be able to copy old reservations and renew them, when regular groups come back many times, it would be easy to be able to copy, and then do changes, instead of creating new reservations.
Antwort von Sirvoy
vor 6 Monaten
Hi Lotten, thank you for your glowing review! We're thrilled to hear that Sirvoy has made managing your hostels in the Stockholm archipelago a breeze. We're honored to have been part of your journey for the past ten years, and we're committed to continuing to provide the same level of ease and support in the years to come. All the best. Regards, Jodie
Sirvoy works. Well. Very well and really straight-forward.
Kommentare: Easy.
Vorteile:
It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.
Nachteile:
Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.
Antwort von Sirvoy
vor 4 Jahren
Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele
One of the best tools to manage a hostel
Vorteile:
Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly
Nachteile:
Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.
Antwort von Sirvoy
vor 6 Monaten
Hi Lorena, thank you for your wonderful feedback! We're thrilled to hear that Sirvoy simplifies your work and enhances your organization. We're here to support you and ensure your business continues to run smoothly. Regards, Jodie
very pleased
Kommentare: Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately
Vorteile:
I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete
Nachteile:
nothing to complain about, software always works very well
Antwort von Sirvoy
letztes Jahr
Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy. It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard. We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users. Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out.
Efficient, reliable, easy to use and to set up.
Kommentare: The team is always there to help with the Chat support. They even work in French when I can't find the word in english.
Vorteile:
After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.
Nachteile:
Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.
Antwort von Sirvoy
vor 2 Jahren
Hi Andre, thank you for taking the time to leave a review, and delighted to hear such a positive review. We are so happy that Sirvoy has been the right solution for you, and that our support team have been taking such good care of you! We wish you the best and look forward to supporting you in the future. Kind regards, Katie
Great system for us!
Kommentare: Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.
Vorteile:
Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.
Nachteile:
Wish I could customize more, but for a standardized solution - I think it is a 10/10.
Antwort von Sirvoy
vor 2 Jahren
Hi Fredrik, what a great review! Lovely to know that you're finding it easy to use and it's helping you streamline your business. We are always open to comments and suggestions on how we can improve so any thoughts on customisation I'd encourage you to let our support know. Your requests are what continues to make Sirvoy better year after year. Thanks so much for your lovely feedback. Regards, Adele
Sirvoy is the best!!
Kommentare: Since I found Sirvoy in 2017, I have been continuously impressed.
Vorteile:
Easy to use, exceptional support, mobile friendly
Nachteile:
There are no cons with Sirvoy, they are definitely the best
Antwort von Sirvoy
vor 2 Jahren
Hi Ildiko, it always brightens my day to read that a client can't think of a single con! We hope to continue impressing you throughout 2023 and let me take this opportunity to thank you for your continued business and support. Regards, Adele
Excellent product. Quick setup. Outstanding customer service
Vorteile:
Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.
Nachteile:
It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.
In Betracht gezogene Alternativen: Little Hotelier
Gründe für den Wechsel zu Sirvoy: Price, features, service
Antwort von Sirvoy
vor 2 Jahren
Hi Mansfield. Thanks for this lovely review and I also appreciate your feedback on the basic plan; we always make sure requests like these are noted and act on them whenever we can. Great too, that you are finding support helpful and you have the features you need to help your business succeed. With thanks, Adele
Almost Perfect, But Not Quite
Kommentare: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!
Antwort von Sirvoy
vor 8 Jahren
Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele
Returned
Kommentare: I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!
Vorteile:
It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.
Nachteile:
In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.
Antwort von Sirvoy
vor 2 Jahren
Hi Marcella, of course we understand that sometimes our clients might feel they've outgrown us and need a change. But there's no greater compliment than when a client leaves us and then comes back again! As sorry as I am to hear you've had all that hassle with the switch, we're truly delighted that you've returned to us and look forward to growing our business with you and for you. Thanks for choosing Sirvoy - again!! Regards, Adele
Great HMS and customer support
Vorteile:
Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.
Nachteile:
It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.
Antwort von Sirvoy
vor 5 Jahren
Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at support@sirvoy.com for further info. With thanks, Adele
Service and Support
Kommentare: Sirvoy support is really easy to reach. They listen to your concerns and problems and find the best solution. Support doesn't give up on a problem. They will find an answer for you. i've had so much trouble with other industry related support that Sirvoy really stands out in a positive way.
Vorteile:
I found it very easy to set up. I spent several months trying out different software packages. IIt is very friendly for staff, and love the SUPPORT. They think outside the box and really try hard to find solutions.
Nachteile:
I would like to be able to get better reports or search options.
Antwort von Sirvoy
vor 3 Jahren
Hi Debbie, thanks for your great review. We pride ourselves on offering outstanding support so we always love to hear feedback like this. We have a team of developers who are constantly working to improve the system so that it provides you with all the features you need. Please feel free to outline to support any requests you have in this regard! With thanks, Adele
GöteborgsOperans Guest Apartments
Kommentare:
I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.
Vorteile:
That it is easy to use and that you can do almost everything on you one.
Nachteile:
Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.
Antwort von Sirvoy
vor 8 Jahren
Hi Kristoffer Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business. I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature. We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try! Sincerely Adele Worden Communication Manager
Easy and Simple
Kommentare: My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.
Vorteile:
Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it. You can add and change things easily, for example in the calender you can just move a booking from one room to another.
Nachteile:
There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.
Antwort von Sirvoy
vor 5 Jahren
Hi Emmanuel, we really appreciate your kind words and we're so happy to hear that you've been finding Sirvoy helpful and easy to use. Our support team are always on hand to offer assistance and please remember that if you ever have suggestions on how you feel we can improve our system you are welcome to leave your feedback. We rely on partners like yourself to make our software even better! Thanks again for you review. Adele
System set up
Kommentare: System support are always there to help and very knowledgeable.
Vorteile:
Easy to use and mostly are quite explainable that you do not need to be a system wizzard to understand most of the time.
Nachteile:
I would like to have a direct phone conversation when I am getting a guide in setting up settings etc.
Antwort von Sirvoy
vor 6 Jahren
Hi there, thanks for your great review! I would like to let you know that Sirvoy offers a one to one tutorial guide for new customers and you are more than welcome to request this via our live chat or via email. Just leave your name and number with a preferred date and time and an agent will get in touch in the language of your choice. Regards, Adele
Everything we need in one place!
Kommentare: Great experience, enables a quick and easy solution for property management.
Vorteile:
All my reservations go into one single point of contact and my different reservation partners such as Expedia and Booking can be easily linked to this property manager. It took a lot of the weigh and stress of managing reservations in a small business and start up. Awesome that this is available for all size of properties.
Nachteile:
Managing Airbnb reservations are still a problem, as I would need to have one room always available for them, instead of maximizing it with all the reservation partners / tools.
Antwort von Sirvoy
vor 5 Jahren
Hello Gladys, both to you and the team in Oaxaca. We would like to thank you for your terrific review and glad you have found it to be so user friendly and suited to your business. Please know that our support staff are there both to offer assistance with the software and also to listen to your feedback on our system. Please feel free to contact them anytime on support@sirvoy.com. Thanks again! Adele