Practice Fusion

Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.

Kommentare: The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

Vorteile:

The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

Nachteile:

I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

Solid Software

Kommentare: I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties.

Vorteile:

Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up.

Nachteile:

The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs.

Counselor - Review

Kommentare: It was decent experience overall. It was good to start a small practice but needed more when the practice grew

Vorteile:

The affordability! When starting the practice, it was most affordable to get practice up and running

Nachteile:

It was not simple to use; with a lot of various steps to get things done. Not enough templates

Practice Fusion Review

Kommentare: We used it at the clinic for everyday uses

Vorteile:

It was easy to learn and when I got used to it, it was easy to teach others

Nachteile:

We didn't use it for very long due to switching to a system that our billing department used

Great Stand-Alone EMR

Kommentare: Overall Practice Fusion is a pretty great EMR. The connectivity to back end service (the billing aspect) is not great, but there are plenty of things that make the software worth it, including clinical decision making support, drug interaction reminders/warnings and the ability to e-prescribe.

Vorteile:

Practice Fusion was very easy to set up and very user friendly to utilize. The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time. The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts. Overall, for the price, Practice Fusion is a great prodcut.

Nachteile:

Some of the things that I think Practice Fusion could improve upon are the interconnectability between Practice Fusion and billing third-party billing softwares. Unfortunately, when connecting with your billing software, we have a significant amount of billing "clean up," and "claim scrubbing," work to do which can be pretty frustrating. Also, Practice Fusion also is requiring individuals to pay for updates to ICD-10 for 2021. I would respectfully suggest that if you offer an EMR, a portion of your product should automatically include ICD-10 updates. The system also currently lacks the ability to verify insurance eligibility for Medicare and Medicaid patients. Lastly, Practice Fusion just underwent a price increase, which is disappointing to some extent but hopefully these increase will address some of the issues described above.

Frustrated with Customer Service

Vorteile:

e_prescribing is good and overall the EMR is not terribly annoying for me as a medical provider. It does not include good features for my therapist colleagues.

Nachteile:

It is now expensive and the support is minimal. The terms of subscription are inflexible and chat support is non responsive to requests for help including simply providing contact to advance a concern to decision makers in the company

A great budget option if you don't need customization

Kommentare: I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition.

Vorteile:

Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try.

Nachteile:

Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration.

Beware of the limitations

Kommentare: Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up.

Vorteile:

Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products.

Nachteile:

All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates.

Practical for Small Offices

Kommentare: It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product.

Vorteile:

The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis.

Nachteile:

Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF.

Manage patient records

Kommentare: From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!

Vorteile:

I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

Nachteile:

As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

misleading sales people... product DOES NOT INCLUDE WHAT YOU ARE TOLD

Kommentare: customer service is non existent, the implementation classes they offer are rushed and then shed a light on all the services that they do not include... such as purchasing your own license just to have the ability to use CPT codes??? i have NEVER heard of such a thing.

Vorteile:

NOTHING !!!! AVOID this EMR at all costs

Nachteile:

I was told by the sales person that everything i was looking for was included, then i did a free trial which did not give you COMPLETE access. beware, the price does not include EPCS, and there are NO CPT codes... unless you purchase your own CPT license or you cannot enter a single procedure code or anything to do with screening. you also have to manually enter each modifier as they also so not come included. I tried to cancel my subscription within 25 days of signing up with them and they said NO. they are dishonest and will hold you to this even if you are completely unhappy with their product... I will tell every fellow physician i know to avoid this product at all costs. Apparently they care more about getting their money then having satisfied physicians using their EMR who would actually refer others to it.

EMR Easy

Kommentare: I highly recommend the user-friendly EMR, from scheduling, downloading, and uploading sensitive documents the customer support is very good and you can't beat the price.

Vorteile:

Everything about Practice Fusion is very well done from integration to customer support. Very easy friendly software.

Nachteile:

I haven't found anything that I don't like about practice fusion.

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Kommentare: We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic.
Thanks!
Catherine Ye

Vorteile:

1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Nachteile:

1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Good product but not built for the needs of Psychologists

Kommentare: I had great customer service. I had great support when needed. I "learned" the onion layers and was able use the EHR initially with little training.

Vorteile:

Like all EHRs learning the "onion skin layers" to be able to move through the features easily took me awhile. I was repeating often and looking for things since it was not initially intuitive when moving through the EHR. Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR.

Nachteile:

For me the lack of attention to the specific needs of Psychologists in the EHR as well as the ever increasing price of the EHR caused me to look to other EHR forms. I developed "work arounds" for myself as a Psychologist using the EHR.

Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

Kommentare: It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Vorteile:

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Nachteile:

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Stay away from this electronic system - its a scam!

Kommentare: HORRIBLE

Vorteile:

I had many times over the last years when it did not work with numerous errors given from pharmacies as the prescriptions did not go through. The practice fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no...your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for year.

Nachteile:

-errors frequently -inexistent customer service

Do not use this EMR

Kommentare: I was locked out of the system and I could not get a verification code sent to my email. I explained that the phone number attached to my account is no longer in use. I have a new number. After speaking to numerous personnel I was told the only way to be able to change my phone number is to provide a notarized letter with a photo ID, business license etc. I explained that I must know the password to be able to access my account. I am not asking to change that I just need to be able to receive a verification code via email.
There was absolutely no resolution to my problem. It fell on deaf ears!!!!!

Vorteile:

This software was not very intuitive and not very user friendly.

Nachteile:

It was very difficult to customize the patient intake, not meant for a subspecialty practice. Many of the different labs do not contract with practice fusion and therefore the results do not automatically come into the system.

PF review

Kommentare: Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed.

Vorteile:

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Nachteile:

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

We are a small outpatient psychiatric office and Practice Fusion was great for our budget!

Kommentare: Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.

Vorteile:

We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.

Nachteile:

I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste.

2019 Practice Fusion Review

Vorteile:

My practice has been using Practice Fusion for the past 8 years and initially it was a feature rich tool in the marketplace. Not to mention it was Free. But over last couple of years there have been minimal updates, there is a monthly/yearly subscription fee but the software is not keeping up with other tools in the market place.

Nachteile:

Cannot txt patient appointment reminders Cannot fax patient records directly from tool Document attachment feature is not usable in current state to become make all patient records electronic Software support representatives are of little help (lack product knowledge) and no time commitments given to fix production issues. Minimal billing integration, leaves you searching 2 systems to track payments Lack of robust reports (this is huge if want to grow and understand your patient flow) Patient eligibility check is not integrated will all payers (i.e. cannot verify Medicare eligibility)

My experience with Practice Fusion...

Kommentare: You get what you pay for. We started using Practice Fusion when it was still free. Since they started charging for it, it is has had several upgrades that are really improving the workflow. There are still many things I would like to see change, but for what it is, it's a reasonable software.

Vorteile:

I'm so happy they finally allowed us to add a sticky note to patient's charts. It was very difficult to have communication between departments to notify other members of the staff of patient needs. It is very helpful that it interacts so well with Kareo's Billing Software.

Nachteile:

This program is a little clunky. In the last year they have been making improvements to the usefulness of the system for interaction between departments but there is still a great deal of room for improvement. The reports function is still a work in progress and leaves much to be desired in the information provided and the ease of finding information needed to monitor the flow of a practice.

User friendly

Kommentare: Good expereince and no vital problem using this website. I highly recommend this if you want to use inexpensive EHR/EMR.

Vorteile:

IT's very convenient to use. I'm working as a certified healthcare virtual assistant. It's more like a VA but focused on the medical side. I'm the one who handles real-time documentation for my client directly to her EMR which is this PF. It's very convenient and easy to use. We can pretty much do everything directly to this EMR for example. referrals, order prescriptions, etc.

Nachteile:

Well, you can't use this without the internet. The insurance list is not updated, as well as the pharmacy list they have on their system.

For our 2 person practice, this software allowed us to become electronic and meet all requirements.

Kommentare: It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly.

Vorteile:

The COST and the way Practice Fusion is continually responding to our suggestions and constantly improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program.

Nachteile:

most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart.

Bad EMR for Medical practices

Kommentare: Initially Practice fusion was free and then all providers had to pay a monthly price. What I am mostly disappointed is the contracts that have the providers sign. Be careful what you sign with them. I had a nurse practitioner in my practice and had to sign for 2 providers, then when she left after 8 months , Practice fusion team said I have to pay for her license for 15 more months that my contract ends --ridiculous answer. I asked to speak with a supervisor and she confirmed the same. This EMR is not worth it for the way the notes look and what you pay and what they have you sign ..... Now I am stuck for 15 more months with this EMR , paying monthly for a second license that we never use

Vorteile:

It was free initially and simple, it was the 1 st EMR I used even their customer service was not great

Nachteile:

Bad features, the notes look very plain customer service no great The contracts that you sign are not for 1 year or monthly , I would never use it again

Practice Fusion was great for our small office

Vorteile:

Practice Fusion has custom templates, easy to learn and use, and was easy to transition from our paper charts. The feature to prescribe medications and look up pharmacy locations is great. Scheduling is a breeze compared to paper calendars and organizers.

Nachteile:

Sometimes when you save something it closes out and doesn't actually save. It is probably just a glitch but losing notes is time consuming.