OPERA Cloud Property Management

Teures Produkt mit vielen Fehlern

Kommentare: Preis/Leistung stimmt überhaupt nicht - wir würden definitiv nicht mehr zu Opera Cloud wechseln.

Vorteile:

Die Darstellung ist verständlich und es ist teilweise recht einfach Sachen einzurichten

Nachteile:

- Umlaute sind ein Fremdwort für dieses System - Reporting ist sehr schwach, man kann z.B. Mailingactioncodes hinterlegen aber damit kann man nichts machen - Man kann die gewohnte Ratenstruktur nicht aufbauen, da man die derived rates nicht mit unterschiedlichen Preisen aufgebaut werden können - Support ist einfach schwach und sehr langsam - Die Schnittstelle mit Oxi ist sehr fehleranfällig - Man versucht für alles Geld zu verrechnen und man gesteht keine eigenen Fehler ein - Bis vor ein paar Wochen, war es nicht möglich, bei deutschen Stationairies auch ein deutsches Datum zu haben, sondern das Datum blieb englisch... etc. es gäbe noch mehr Punkte

Great PMS - highly recomeded

Vorteile:

I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile:

Can't fault it, top of the line. Highly recommended to everyone.

Useful in travels

Kommentare: Since I’m using Opera Cloud Property Management, my quality travels are improved making me to have good experiences.

Vorteile:

The most I like about Opera Cloud Property Management is that easily to learn using the platform, is easy to make changes and correct the issues, offers and integrated payment allowing me to speed up the payment.

Nachteile:

The least I like about Opera Cloud Property Management is that I need to depend the connection of the Internet which once Internet loss incident happens. Another thing that I don’t like about this platform is the system slowly, some reports are long to run.

Useful programme for property management

Kommentare: Good programme but has some glitches occasionally

Vorteile:

The diary functionality is perfect for managing properties. It is also very handy to be able to manage multiple properties without having to switch between them.

Nachteile:

Pulling reports function can be very slow.

The easiest and most practical PMS system to use!!!

Kommentare: Easy to use, same as using windows.

Vorteile:

Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Nachteile:

No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.