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OPERA Cloud Property Management

OPERA Cloud Property Management

Was ist OPERA Cloud Property Management?

OPERA Cloud Property Management ist eine Cloud-basierte Hotelsoftware mit Schlüsselfunktionen, um den Bedürfnissen von Hotels verschiedener Größen und Komplexitäten gerecht zu werden. Die mobilefähige Software bietet Hotels die Möglichkeit, den Check-in und Check-out-Prozess zu beschleunigen und die Effizienz zu steigern, indem sie ihre Mitarbeiter mit Echtzeit-Updates ausstattet. OPERA Cloud kann in die Point-of-Sale- und Küchenmanagementlösungen von Oracle integriert werden, um effizientere Lebensmittel- und Getränkebetriebe zu gewährleisten, die die Gästezufriedenheit und Rentabilität maximieren.

Wer verwendet OPERA Cloud Property Management?

Hoteliers, Reiseveranstalter, Tourismusverbände

OPERA Cloud Property Management Software - 1
OPERA Cloud Property Management Software - 2
OPERA Cloud Property Management Software - 3

Du bist nicht sicher, ob OPERA Cloud Property Management das Richtige ist? Mit einer beliebten Alternative vergleichen

OPERA Cloud Property Management

OPERA Cloud Property Management

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Kostenlose Testversion
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3,4 (60)
3,2 (60)
3,1 (60)
VS.
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Preisoptionen
Funktionen
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Keine Preise gefunden
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4,6 (847)
4,6 (847)
4,7 (847)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über OPERA Cloud Property Management

Durchschnittliche Bewertung

Gesamt
3,6
Benutzerfreundlichkeit
3,4
Kundenservice
3,1
Funktionen
3,6
Preis-Leistungs-Verhältnis
3,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
42%
4
17%
3
13%
2
12%
1
17%
Yannick
Revenue Manager in Schweiz
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Teures Produkt mit vielen Fehlern

2,0 vor 2 Jahren

Kommentare: Preis/Leistung stimmt überhaupt nicht - wir würden definitiv nicht mehr zu Opera Cloud wechseln.

Vorteile:

Die Darstellung ist verständlich und es ist teilweise recht einfach Sachen einzurichten

Nachteile:

- Umlaute sind ein Fremdwort für dieses System - Reporting ist sehr schwach, man kann z.B. Mailingactioncodes hinterlegen aber damit kann man nichts machen - Man kann die gewohnte Ratenstruktur nicht aufbauen, da man die derived rates nicht mit unterschiedlichen Preisen aufgebaut werden können - Support ist einfach schwach und sehr langsam - Die Schnittstelle mit Oxi ist sehr fehleranfällig - Man versucht für alles Geld zu verrechnen und man gesteht keine eigenen Fehler ein - Bis vor ein paar Wochen, war es nicht möglich, bei deutschen Stationairies auch ein deutsches Datum zu haben, sondern das Datum blieb englisch... etc. es gäbe noch mehr Punkte

Bojan
Bojan
Business Development Manager in Kroatien
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great PMS - highly recomeded

5,0 vor 5 Jahren

Vorteile:

I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile:

Can't fault it, top of the line. Highly recommended to everyone.

Nam
Front Desk Agent in Vietnam
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Internet loss and the cloud-based system will seriously cause trouble for front desk workers.

4,0 vor 3 Jahren

Kommentare: In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days.

Vorteile:

My role is a receptionist so the all cashier functions are very easy for me to record payments on the software and generate accurate reports such as currency exchange, swipe and record credit card number. The rooms assignment functions are very smart help me recognize instant available rooms for guest and check all room status. The interface is also user-friendly. There are also a button directing to a tutorial page for all departments of a hotel at after-login screen.

Nachteile:

Cloud-based system is too depended on Internet and IT departments. Once Internet loss incidents happen the front desk workers such as me will have trouble with customers such as cannot finding a room for guests or issuing payment invoice if they are in a hurry . All of my tasks depend on Opera software system and must completed quickly to obtain guest satisfaction. I don't know if there is offline version anywhere but at my working place we do not have.

James
James
Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Absolutely the worst piece of software and the worst company to deal with!!!

1,0 vor 6 Jahren

Kommentare: None

Vorteile:

Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.

Nachteile:

For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!

Antwort von Oracle

vor 6 Jahren

Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing

Bojan
Bojan
Business Development Manager in Kroatien
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The easiest and most practical PMS system to use!!!

5,0 vor 6 Jahren

Kommentare: Easy to use, same as using windows.

Vorteile:

Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Nachteile:

No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.