Wir helfen Unternehmen seit 18 Jahren,
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Was ist Rely?
Mit Rely kannst du Probleme am Arbeitsplatz einfach erfassen, verwalten und darüber berichten, dein Team durch einen fairen und konformen Prozess führen, Rätselraten vermeiden und Zeit sparen. Verabschiede dich von Tabellenkalkulationen und begrüße Effizienz. Als zertifizierte B Corp hat Rely schon immer Zielzweck, Mitarbeiter und Fachwissen in den Mittelpunkt seines Unternehmens gestellt.
Wer verwendet Rely?
Verwendet von: - Führungskräfte & Vorstände - Menschen & Kultur Human Resources - Wohlbefinden, Gesundheit und Sicherheit - Risiko, Compliance & Governance Eingesetzt in: - Gesundheit - Finanzen - Altenpflege - Menschen mit Behinderung - Bildung - Einzelhandel
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Bewertungen über Rely
Secure and user friendly
Kommentare: The customer support team is always responsive and knowledgeable. Rely has become a valuable tool for our organisation, and I highly recommend it to any organisation looking to secure their case management and provide confidence to reporters that their information is being stored securely.
Vorteile:
I've been using the Rely platform for a few months now and have been impressed with its features. The rely platform ensures confidential and sensitive information is reported securely. The team at Rely are friendly, professional and responsive and I have been impressed with the quality of customer service I've received. Particularly helpful is the live chat where you can receive answers promptly. I also appreciated how the team listened to my feedback on a feature and then made huge improvements to it, making it more efficient for me to work with external partners.
Nachteile:
Not a con as I believe Rely is working on this already - I look forward to when Rely offers a feature to search for a person's name that may be involved in historical matters.
Antwort von Rely
letzten Monat
Thanks so much for your feedback Maryanne. We look forward to continuing to listen to the feedback of terrific customers like yourself, and making Rely even more valuable for your team.
Love the REly Platform!
Kommentare: Great product, amazing support and the functionality we needed to support our case management.
Vorteile:
Really love the function of being able to get our managers to put in "file notes" when they have had conversations with employees.
Nachteile:
Still getting head around the analytics and how to get the best out of them.
Antwort von Rely
vor 3 Monaten
Thanks for your feedback Kris. The support team will reach out to discuss analytics and how best to support your requirements.
Rely Case Management System
Kommentare: Rely have been great to work with from initial discovery phase through to business as usual
Vorteile:
It is a great tool to manage cases reported by employees but also to use for HR Case Management. The ability for anonymous reports to receive notifications via encrypted contact details and to communicate with them via the message board is also a helpful function we did not find elsewhere. We were able to customise areas we needed to with ease.
Nachteile:
The timeline function doesn't allow you to post free text updates to easily track the progress of the case.
Antwort von Rely
vor 2 Monaten
Hi Caitlin. Thanks so much for your feedback. We'd love to learn more about how the Timeline isn't as useful as you'd like. There is a way to post free text updates, but it might not be what you need. A member of our support team will reach out to learn more.
Great Platform
Kommentare: The Rely platform has helped with providing structure and organization to managing cases.
Vorteile:
The platform keeps me organized and is easy to use.
Nachteile:
I would like to have more reporting functions.
Antwort von Rely
vor 3 Monaten
Thanks for your feedback Kati. The research team have reached out to learn more about what reporting functions would be helpful for you.
Rely Feedback
Kommentare: Since transferring our whistleblower service over to Rely, I have been extremely happy with the service/product. The platform is user friendly, the Rely team are open to feedback & strive to improve their product, based off this feedback.
Vorteile:
- Ease of use- Support from the Rely team- Openness to feedback - Team are passionate about their product- Team are focused on continuous improvement/development of their product
Nachteile:
- Missing information when whistleblower complainants are taken via the phone line. The call centre operator not asking the anonymous caller to provide further detail/information regarding their complaint. E.g. Bullying concerns raised. Were there any witnesses present, if yes, what are their names? What was specifically said or done by the "bully"?? - I would like to add other than the above feedback, the call centre operators are great at capturing information regarding the nature of the complaint. It is purely just digging for more information, especially when the caller wishes to remain anonymous & does not wish to receive notifications.
Antwort von Rely
vor 2 Jahren
Hi Trent, Thanks very much for your review - we really appreciate you taking the time to give us feedback. We have passed on your constructive comments to Your Call, our whistleblowing service partner, who will take it onboard and discuss with the team. We're glad you're enjoying working with the Rely Platform and appreciate our team's 'can do' attitude!
