PINS

City of San Leandro PINS user

Vorteile:

PINS is easy to use and love the functionality and flexibility of the system. PINS provides insurance templates which provide time saving strategies, reinforces risk transfer, cross project collaboration but also because not all projects are the same, allows us to modify the templates to fit special projects.

Nachteile:

PINS is not a full service model, currently, PINS does not offer the ability to procure insurance on our behalf, this would be the only downfall. I would love to see PINS offer this feature in the near future.

Great Opportunity for Extreme Growth

Kommentare: Been with Pins for over 6 years, and do love the flexibility shown to make this system work in a broader format than just insurance tracking only. The upgrades are slow to come about but at least the basics are easy enough to manage the day to day work to be done.

Vorteile:

The basic tracking is what is needed, and the price point is excellent for our volume of insureds being tracked. The customer service if also fantastic.

Nachteile:

Because we are still on the second version of Pins, we are still missing much needed improvements for efficiency and ease of use for admins, staff, and the insurance companies accessing the portal from their side. It is very cumbersome to navigate seamlessly. Contract tracking has potential to be great, but still missing what would make it fantastic. But, we will see what version 3.0 holds. Hopeful for sure.

PINS is helpful

Kommentare: Again, I am not sure if it is the agents or the software, but it seems as though many agents can't figure it out. We are constantly having to chase agents down for missing items and they can't figure out how to separate the documents into the right areas.

Vorteile:

Document management and reminders work very well. Still learning all of the things we can do with the program, but overall, it works well.

Nachteile:

I am not sure if it is the agents or the software, but it seems as though many agents can't figure it out. We are constantly having to chase agents down for missing items and they can't figure out how to separate the documents into the right areas.

Thanks PINS Team!

Vorteile:

1) Reports tool has made my life easier. I love the fact that at a quick glance, I can send out reminders to everyone with a click of a button. 2) List Projects provides a quick glance all that are approved/not approved by project. 3) Integration team has been very helpful. [SENSITIVE CONTENT] did a fantastic job helping us with all our millions of questions. I really appreciated the fact that she would always offer to jump on a zoom call to help us. She even went as far as creating a personal tutorial video to answer or questions. [SENSITIVE CONTENT] you rock!!

Nachteile:

1) When approving insurance, we have to click "approved" for every liability entered. It will be great if there was an option to "select all" and approve all with the click of one button. 2) The vendor's "Insured Project Contact" auto fills with the first user that was entered in Procore for each vendor. It would be great if after we used a vendor more than once, PINS created a way to auto fill the "Insured Project Contact" from what is entered in PINS rather than Procore. 3) There is no "search" bar in the "List Projects" tab. It would be great if there was a search bar available in order to find my project faster.

Excellent Customer Service!

Vorteile:

Tracking insurance documents and seeing at a glance what's required, what's approved and what documents are still needed (or pending).

Nachteile:

I would like to be able to see who uploaded what and when it was uploaded and more easily customize titles for uploaded documents, so we can find exactly what we're looking for quickly, without having to open everything.