DaySmart Recreation

Daysmart

Kommentare: Its the best rec software I have used and I have used 3 different types.

Vorteile:

I like the ability to quickly view reports and schedules

Nachteile:

When a customer doesn't pay their monthly bill, the system doesn't expire their membership and allows the customer to come in and continue to use the facility. When you have 2000 memberships, suspending all of the past-due customers is very time-consuming

In Betracht gezogene Alternativen: CivicPlus Recreation Management

Warum DaySmart Recreation gewählt wurde: Activnet was so behind its time.

Gründe für den Wechsel zu DaySmart Recreation: Because civicrec was to busy and couldn't train us in time. To be fair, daysmart was still only used in hockey rinks so that was a turnoff but I am glad we stuck with it now that it supports rec centers.

The Dome Sports Center Review

Kommentare: My overall experience with Daysmart has been great. It has been a little bit of a learning curve over the last year but the Billing and Support team is amazing and always extremely helpful.

Vorteile:

The integration process was very simple for the most part. I most like the process of putting programs online.

Nachteile:

There is a lot of features within Daysmart that we do not like. We would really like to add a specific product for people to purchase online that is not an event. For Example, we sell bats but the process of going about purchasing them and collecting the customers money is a bit clunky. We also get a lot of complaints/questions about the customer side not being user friendly. For example, using account credits, passes, discounts

Daysmart Rec

Vorteile:

I like that all of our functions are under one database and the ease of using it on the backend is a lot to learn because its super complex but once you know it its great

Nachteile:

not user friendly from the customer side. missing some key feature that are important to our business. Does NOT integrate well with quickbooks

Thank you!

Kommentare: Extremely positive.

Vorteile:

I was extremely skeptical about paying for Daysmart but I couldn’t imagine running our facilities without it.

Nachteile:

Difficult to implement. I almost canceled the software because the training was too expensive but Mari saved us.

In Betracht gezogene Alternativen: EZFacility

Gründe für den Wechsel zu DaySmart Recreation: Customer service rep I spoke with when I called in.

Good, but maybe not for ice rinks

Vorteile:

Very clean design. I like the ease it gives our users who sign up for classes. I like utilizing the reports. The customer service has been helpful when I bump into issues.

Nachteile:

The process to create a new event or class to display on the schedule feels very tedious. Lots of hoops to jump through to line up seasons, then levels, then the class. And you can't delete any of the levels after creating them either if you make an error. I like the quick ticketing, but it's frustrating that filters don't apply to it. I would have our whole facility set to quick ticketing and it would greatly ease user experience if that were possible. We also had a large issue with membership renewals where none of our customers card information was stored correctly and the auto-renewal system completely failed us. The scan-in kiosk also does not work for our facility. Customers can't scan multiple times to use a pass twice.